Summary
Overview
Work history
Education
Skills
Timeline
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GURNEET KAUR

Summary

Results-driven, ambitious and competitive individual focused on leadership and continuous improvement to drive growth and maximise profits. Dedicated to operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work history

Assistant Front Office Manager/Duty Manager

Como, The Halkin
Hyde Park, City of London
09.2023 - Current
  • Supported smooth and efficient running of front-of-house operations, supervising and training front office staff.
  • Ensured compliance to LQA standards.
  • Consistently provided high-touch, bespoke guest service in a luxury boutique property, upholding the highest standards of hospitality and attention to detail.Improved quality of service, ensuring current staff knowledge of hotel products, services and policies at all times.
  • Maximised room occupancy at best rates, contributing to hotel revenue growth
  • Trained new staff members to maintain quality service standards.
  • Led by example in delivering exceptional guest service in a boutique style luxury property.
  • Ensured efficient check-in and check-out process.
  • Managed complaint resolution process, employing investigation and creative problem-solving skills to ensure positive guest outcomes.
  • Updated office management on team's activities and trainings and progress at weekly departmental meetings.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.

Reception Manager/Duty Manager

Park Plaza (Radisson Hotels)
Victoria, London
09.2022 - 09.2023
  • Managed, trained and supervised team to deliver exemplary guest service.
  • Ensured smooth check-in/check-out processes.
  • Resolved guest complaints and special requests promptly and professionally.
  • Maintained high levels of customer service and guest satisfaction. Improved and effective communication within concerned departments to ensure smoother operations.
  • Monitoring Front Office employees to ensure all guests receive prompt and personal recognition
  • Achieved smooth and efficient office operations with strong coordination and planning skills.
  • Reviewed staff performance by conducting appraisals.
  • Monitored room availability and occupancy levels.
  • Ensure compliance with hotel policies, procedures, and quality standards

Reception/Duty Manager

Thistle Express (The Clermont Group)
Luton
02.2020 - 08.2022
  • Ensure smooth check-in/check-out processes.
  • Resolve guest complaints and special requests promptly and professionally.
  • Maintain high levels of customer service and guest satisfaction. Actioned and resolved guest feedback to boost service quality.
  • Adhered to company policies and brand standards to support outstanding guest experiences.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
  • Met health and safety guidelines to maintain compliant working environments.
  • Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.


FOH Team Member

Thistle Express (The Clermont Group)
Luton, Bedfordshire
02.2019 - 02.2021
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Delivered front of house duties with warm and professional manner.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Applied expertise in company products and services to answer questions.
  • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.

Receptionist

S11 Spa and Beauty
Luton
05.2018 - 08.2019
  • Meeting and greeting guests
  • Answering phone calls and booking appointments manually
  • Maintaining health and hygiene
  • Promoting new spa products and services
  • Helping and solving people's queries
  • Ensure to maintain the health and safety of the guests and the workers
  • Keep the guests updated of any new discounts and promotions
  • Building good relations with clients to make them come back again
  • Always encourage them to leave feedback for us on TripAdvisor.

Receptionist

Hong Buffet
Luton
01.2018 - 08.2019
  • Greeting guests at the reception
  • Explaining to them everything about the buffet
  • Maintaining the reception area clean and organized
  • Taking payments at the till
  • Answering phone calls
  • Handling reservations
  • Helping guests if they need any allergen advice
  • Promoting new offers and discounts on the buffet
  • Distributing them food vouchers., Greeting customers, communicating with customers, receiving payments, bookings, attending phone calls, cleaning workspace and cashing up.

Education

Central College of Bedfordshire

Skills

  • Team Building
  • Leadership
  • Decision making
  • Communicative
  • Organized
  • Problem solving skills
  • Complaint resolution
  • Opera V5 and Opera Cloud
  • Guest experience improvement
  • People management
  • Hotel administration


Timeline

Assistant Front Office Manager/Duty Manager

Como, The Halkin
09.2023 - Current

Reception Manager/Duty Manager

Park Plaza (Radisson Hotels)
09.2022 - 09.2023

Reception/Duty Manager

Thistle Express (The Clermont Group)
02.2020 - 08.2022

FOH Team Member

Thistle Express (The Clermont Group)
02.2019 - 02.2021

Receptionist

S11 Spa and Beauty
05.2018 - 08.2019

Receptionist

Hong Buffet
01.2018 - 08.2019

Central College of Bedfordshire

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GURNEET KAUR