Ginnie Maitland
St Albans
Summary
An accomplished professional with extensive expertise in strategic planning, leadership development, and change management. Demonstrates a proven ability to develop and lead high-performance cultures, enhance employee engagement, and implement effective employee retention strategies. Skilled in team building, talent development, and HR policy renewal, with a strong understanding of employment law and disaster management. Adept at fostering communication strategies and problem-solving to drive organisational success whilst aligning with long-term company goals.
Takes on challenging roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work history
Head of human resources
Ronald Fletcher Baker LLP
City of London
10.2024 - Current
- Established the HR department within the firm, creating a culture of trust and openness with the leadership team and employees.
- Created an employee handbook and redrafting employee contracts.
- Researched and introduced various employee benefits, aligning with the firms short and long term goals.
- Be a trusted advised to the managing partner and other partners and heads of department within the leadership team.
- Working with partners to develop business plans that engage with and utilise the strengths of their departments.
- Bring different departments together through my knowledge of their goals and strategies.
- Managing and resolving complex employee relation issues.
- Developing a harmonious company culture, promoting an atmosphere of collaboration and respect.
- Developed compensation packages that attracted top talent to the organisation.
- Coordinated internal communication strategies, enhancing transparency across all departments.
- Championed change management practices to support business transformation initiatives.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Working with managers to address underperformance swiftly and efficiently.
Head of People and Culture
AFG Law Ltd
Bolton
07.2020 - 10.2024
- Setting and achieving the firm's People and Culture strategy.
- Overseeing the firm's human resources function from recruitment, onboarding to completing exit interviews and delivering management feedback.
- Analysing behaviours, giving direct feedback, often to established and experienced Directors.
- Mediated employee disputes, fostering a positive environment.
- Developed performance management systems which fostered consistent improvement amongst employees.
- Developed compensation packages that attracted top talent to the organisation.
- Optimised recruitment procedures for improved quality of hires.
- Designed career development plans for employees' growth inline with the overall strategy for the firm.
- Oversaw compliance initiatives, ensuring alignment with employment laws and regulations.
- Coordinated internal communication strategies, enhancing transparency across all departments.
- Conducted regular reviews of HR policies and procedures, ensuring they remained fit for purpose in a fast-changing business landscape.
- Championed change management practices to support business transformation initiatives.
- Implemented succession planning processes, securing future leadership stability.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Provided expert HR advice to heads of department and directors in order to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Held company-wide meetings to convey updates.
- Conducted workforce planning and benchmarking to meet company needs.
- Reduced staff turnover through a robust employee engagement strategy and the delivery of leadership training and development.
Customer Service Manager and Human Resources
Beagle Orthopaedic Ltd.
Blackburn
06.2008 - 07.2020
- Recruited high-performing, reliable staff for improved team productivity.
- Designed and delivered management and leadership training, consisting of employee engagement, understanding individual motivators, appraisals, staff training, budgeting, managers meetings, appraisals, recruitment, grievance meetings, compiling reports for directors and leading continuous improvement meetings and initiatives.
- Delivered customer service training to the department.
- Briefed and motivated staff to deliver daily operational requirements.
- Monitored industry trends, adapting services to suit consumer demand.
- Took ownership of escalated customer issues and followed through to resolution.
- Analysed statistics and KPIs to identify potential service improvements.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Sought customer feedback and applied data to inform service-level improvements.
- Reviewed processes and practices regularly to achieve business goals.
- Maintained positive relationships through effective communication.
- Devised strategies to improve customer engagement.
- Ensured business objectives met through strategic planning.
- Resolved complaints efficiently, fostering customer loyalty.
- Collaborated cross-functionally for seamless service delivery.
- Cultivated a productive work culture by encouraging teamwork.
- Raised company reputation with high-quality customer care.
Customer Care Adviser Team Leader
Ossur UK
Manchester
09.2006 - 05.2008
Sales Representative for Mars Confectionary
CPM
Manchester
11.2005 - 09.2006
Scottish and Southern Energy
Portsmouth
08.2004 - 09.2005
Marks & Spencer
Portsmouth
03.2002 - 07.2004
Education
CIPD Level 5 -
Blackburn University Centre
09.2017 - 07.2018
Level 5 ILM Diploma in Management and Leadership -
Blackburn University Centre
03.2016 - 07.2017
Level 5 NVQ in Management and Leadership -
Blackburn University Centre
03.2016 - 07.2017
Working Miracles with Performance Workshop (Managing Workforce Engagement) - undefined
Sewells
09.2015 - undefined
NLP Diploma - Salford College of Neuro-Linguistic Programming - undefined
NLP Practitioner - Salford College of Neuro-Linguistic Programming - undefined
Inner RePatterning - Tania A Prince EFT - undefined
Emotional intelligence certificate and Introduction to hypnotic influencing language for managers - undefined
AMF Consultancies
GCSE's 5 A-C passes including English, Maths and Science - undefined
Skills
- Strategic Planning
- Develop and lead a high performance culture
- Leadership development
- Change management
- Strategic planning
- Team building
- Employee engagement
- Disaster management
- Leadership
- Employee retention strategies
- Employment law
- HR policy renewal
- Talent development
- Communication skills
- Problem-solving
Timeline
Head of human resources
Ronald Fletcher Baker LLP
10.2024 - Current
Head of People and Culture
AFG Law Ltd
07.2020 - 10.2024
CIPD Level 5 -
Blackburn University Centre
09.2017 - 07.2018
Level 5 ILM Diploma in Management and Leadership -
Blackburn University Centre
03.2016 - 07.2017
Level 5 NVQ in Management and Leadership -
Blackburn University Centre
03.2016 - 07.2017
Working Miracles with Performance Workshop (Managing Workforce Engagement) - undefined
Sewells
09.2015 - undefined
Customer Service Manager and Human Resources
Beagle Orthopaedic Ltd.
06.2008 - 07.2020
Customer Care Adviser Team Leader
Ossur UK
09.2006 - 05.2008
Sales Representative for Mars Confectionary
CPM
11.2005 - 09.2006
Scottish and Southern Energy
08.2004 - 09.2005
Marks & Spencer
03.2002 - 07.2004
NLP Diploma - Salford College of Neuro-Linguistic Programming - undefined
NLP Practitioner - Salford College of Neuro-Linguistic Programming - undefined
Inner RePatterning - Tania A Prince EFT - undefined
Emotional intelligence certificate and Introduction to hypnotic influencing language for managers - undefined
AMF Consultancies
GCSE's 5 A-C passes including English, Maths and Science - undefined
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