Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
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Ginni Tandon

Ilford,United Kingdom

Summary

Dynamic and results-driven professional with a strong foundation in leadership, management, and customer engagement. Demonstrates exceptional adaptability, multitasking abilities, and conflict resolution skills while maintaining a focus on understanding and addressing customer needs. Proficient in computer and software applications, with a proven ability to work effectively under pressure and meet tight deadlines. Adept at problem-solving with meticulous attention to detail, fostering positive outcomes in challenging environments. Committed to leveraging expertise to drive organisational success and deliver exceptional service.

Overview

15
15
years of professional experience

Work history

Room Attendant

J W Marriott
04.2024 - 04.2025
  • Cleaning: Dusting: Surfaces, furniture, and fixtures
  • Vacuuming and Sweeping: Carpets, rugs, and floors
  • Mopping: Hard floors
  • Cleaning Bathrooms: Sinks, toilets, showers, and tubs
  • Cleaning Kitchens: Surfaces, appliances, and dishes
  • Sanitizing: Surfaces and high-touch areas to maintain hygiene
  • Tidying and Organizing: Making Beds: Changing linens and ensuring beds are neatly made
  • Organizing Spaces: Tidying up rooms and common areas
  • Linen Management: Changing and replenishing linens

Team Member

Urban Chocolate
01.2024 - 04.2024

Team Member

Costa
09.2023 - 01.2024
  • Collaborates with colleagues to deliver exceptional customer service and uphold the quality standards of Costa, ensuring a positive and enjoyable experience for all patrons
  • Prepare and serve high-quality beverages and food items according to Costa's standards and recipes, maintaining cleanliness and hygiene at all times
  • Collaborate with team members to maintain a clean and organized workspace, restock inventory, and adhere to safety and sanitation guidelines
  • Engage with customers to upsell products, promote loyalty programs, and enhance their overall experience

Customer Care Executive

Hyundai
03.2010 - 01.2023
  • Spearheaded initiatives to respond to customer inquiries and deliver efficient customer service experiences
  • Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring timely resolution and effective communication with customers
  • Address customer concerns promptly and professionally, striving to exceed service level agreements and maintain high customer satisfaction ratings
  • Utilize CRM software to manage customer interactions, update records, and analyze trends to improve service delivery

Education

Bachelor of Arts - Arts

bal vikas public school
India
05/2007 - 01/2010

Skills

  • Leadership and Management Skills
  • Adaptability and Flexibility
  • Computer and Software knowledge
  • Multitasking
  • Customer Dealing
  • Conflict Resolution
  • Strong ability to empathize and understand customer needs
  • Strong problem-solving abilities and attention to detail
  • Ability to work well under pressure and meet deadlines

Languages

English
Hindi
Panjabi

Custom

  • Passionate about expanding cultural horizons
  • Dedicated to setting and reaching personal and professional goals for growth

Timeline

Room Attendant

J W Marriott
04.2024 - 04.2025

Team Member

Urban Chocolate
01.2024 - 04.2024

Team Member

Costa
09.2023 - 01.2024

Customer Care Executive

Hyundai
03.2010 - 01.2023

Bachelor of Arts - Arts

bal vikas public school
05/2007 - 01/2010

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Ginni Tandon