Ginika Uzowulu
Summary
Dedicated Customer Service Advisor with over 12 years of experience in delivering exceptional service within the public, private, construction and real estate sector. I have proven expertise in order processing, effective customer communication, and complaint resolution. Adept at supporting sales teams, managing data records, and providing comprehensive administrative support. I am committed to enhancing customer satisfaction and contributing to organizational success.
I am a focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
Overview
13
13
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Customer services advisor
Two Saints Limited
05.2023 - Current
- Identified challenges in order fulfillment and collaborated with relevant departments to implement effective solutions.
- Maintained professional communication with customers via telephone, email, and face-to-face interactions, guiding them from order placement to delivery
- Addressed and resolved customer service issues promptly, escalating complex problems when necessary to ensure customer satisfaction.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Troubleshot product issues for resolution swiftly and accurately.
- Updated customer information in the company database, ensuring data integrity and accessibility.
- I implement efficient administrative and documentation practices, ensuring high-quality output and detailed record-keeping.
Business Consultant Advisor
Periwinkle Residences Limited
03.2018 - 09.2022
- Implemented business relationships and partnerships through effective networking and referrals, resulting in increased revenue streams and expanded market reach
- Liaised with internal departments and external partners to execute business plans and strategies, ensuring alignment with organisational goals and objectives
- Evaluated customer technical and business requirements and developed comprehensive business plans to meet evolving market demands, resulting in enhanced customer satisfaction and retention
- Collaborated with cross-functional teams to define project objectives, streamline processes, and optimise performance
- Conducted extensive market research to identify emerging trends, opportunities, and potential risk, providing valuable insights to inform strategic decision-making
- Performed in-depth technical analysis of competitors to identify strengths, weaknesses, and opportunities, enabling the development of targeted strategies to gain competitive advantage
- Maintained up-to-date knowledge of technologies and consumer behaviors, leveraging insights to drive innovation and stay ahead of market trends
- Presented solutions for client problems, leveraging exceptional analytical and problem-solving skills to address complex challenges effectively
- Implemented new CRM systems to facilitate better customer relationship management.
- Increased client engagement by developing and implementing strategic business plans.
- Built and maintained a trusted advisor relationship with clients, working closely to develop successful long-term strategies and helping bring them to fruition.
Branding and Customer Service Associate
TENECE
07.2015 - 02.2018
- Cultivated strong relationships with new clients, while maintaining existing client relationships
- Demonstrated strong problem-solving abilities when resolving customer complaints effectively.
- Collating and maintaining client information in the CRM database
- Working closely with staff across departments to implement growth strategies
- Orchestrated brand promotion strategies and operational plans, driving company public image, and enhancing customer retention maintaining high standards
- Facilitated seamless content management and cross-departmental communication, ensuring efficient information dissemination and collaborative operations, reflecting the ethos of teamwork and transparency
- Ensured the meticulous maintenance and confidentiality of corporate documents, aligning with commitment to data protection and privacy standards.
Pre-Sales solutions specialist
TENECE
01.2014 - 07.2015
- Provided technical solutions in a professional manner and to agreed cost, scope and timeframes
- Attained a competitive edge by continuously updating knowledge on industry trends and competitor offerings.
- Created and confidently delivered technical presentations internally and externally
- Delivered training on solutions and provided product support to channel partners and internal stakeholders
- Created internal designed configuration documentation including network diagrams with technical explanations
- Worked closely with the development team, providing valuable input on product enhancements based on customer feedback.
- Worked with various product teams to provide feedback on issues with current products which helped to inform insights into the development of new products
- Built productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
- Provided accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI's
- Built rapport with new and existing customers to boost client retention.
- Identified prospective clients; achieved business expansion through strategic networking activities.
National Service Programme
07.2012 - 06.2013
Education
Master of Science (MSc.) - International Management
Teesside University
Master of Business Administration (MBA) - Public Relations and Advertising
ESUT Business School
Bachelor of Science (BSc.) - Mass Communications
ESUT
Skills
- Excellent communication and presentation skills
- Order Processing
- Customer Communication
- Data Management
- Sales Support
- Complaint Resolution
- Administrative Support
- Problem Solving
- Time Management
- Team Collaboration
- Adaptability
Certification
- 2024, The Complete Project Management Course, Udemy
- 2024, Microsoft Excel - Excel from Beginner to Advanced, Udemy
- 2022, Social Media Marketing, York St. John University
Custom
Will be made available on request.
Timeline
Customer services advisor
Two Saints Limited
05.2023 - Current
Business Consultant Advisor
Periwinkle Residences Limited
03.2018 - 09.2022
Branding and Customer Service Associate
TENECE
07.2015 - 02.2018
Pre-Sales solutions specialist
TENECE
01.2014 - 07.2015
National Service Programme
07.2012 - 06.2013
Master of Business Administration (MBA) - Public Relations and Advertising
ESUT Business School
Bachelor of Science (BSc.) - Mass Communications
ESUT
Master of Science (MSc.) - International Management
Teesside University
Similar Profiles
Daniel AdamsDaniel Adams
Administrative assistant at Two Saints LimitedAdministrative assistant at Two Saints Limited
Amy NgoAmy Ngo
Cashflow & Banking Analyst at All Saints Retail LimitedCashflow & Banking Analyst at All Saints Retail Limited
Amy FlorenceAmy Florence
Administration / Finance Assistant at All Saints C of E Primary SchoolAdministration / Finance Assistant at All Saints C of E Primary School
Nidhi Priya ThakurNidhi Priya Thakur
Customer Services Advisor at TUK TUK RESTAURANTCustomer Services Advisor at TUK TUK RESTAURANT
Madison HuntMadison Hunt
Customer Services Advisor at Medigold HealthCustomer Services Advisor at Medigold Health