Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic
Ginevra Sofia Coppola

Ginevra Sofia Coppola

City of London,England

Summary

Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. I am Italian, and I speak four languages: Italian (Native), English (Advanced), Spanish (Advanced) and French (Intermediate), and because of my proficiency in multiple languages, I am able to reach multiple customers and/or clients at the same time. I love team-work but I also love working on my own. I am a fashion, literature, film and media enthusiast and I also delight myself in writing stories, songs and poems.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Customer Support Agent & Supervisor - Autoglass

RSVP Media Response
London
10.2023 - Current
  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation's offerings
  • Booking appointments.
  • Advised customers on availability, pricing and location of products.
  • Managed customer support calls, email correspondence and support ticketing system.
  • Obtained feedback from customers to improve service experience.
  • Followed scripts when answering common customer questions.

Supervisor & Real Time Analyst (Audible)

RSVP
London
12.2022 - 10.2023
  • Managing workflow: ensuring that the performance is at the highest standard required by the company
  • Training new hires
  • Reporting to HR and senior management: scheduling and attending as a speaker for low performance meetings of certain members of the staff
  • Evaluating performance and providing feedback
  • Helping to resolve employee issues and disputes.

Customer Support Agent (Audible)

RSVP
London
08.2021 - 12.2022
  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation's offerings.

Care Assistant

Priscilla Wakefield House
London
03.2021 - 08.2021
  • Assisting clients with care such as grooming, washing and maintaining personal hygiene standards
  • Preparing and serving healthy, nutritious meals, taking into account any special dietary needs and personal preferences
  • Chaperone for their hospital appointments.

Care Assistant

MiHomeCare
London
10.2020 - 03.2021
  • Assisting clients with care such as grooming, washing and maintaining personal hygiene standards
  • Preparing and serving healthy, nutritious meals, taking into account any special dietary needs and personal preferences
  • Chaperone for their hospital appointments.

Education

High School Diploma in Languages -

Linguistic High School
09.2015 - 05.2020

BA Hons in Drama & English Literature - Fine Arts & English

University of Greenwich
09.2021 - 05.2024

Skills

  • Customer experience
  • Active listening
  • Queue management
  • High-value project management
  • Training programmes
  • Customer service
  • Data entry
  • Microsoft Office Suite
  • Resolving errors
  • Excel proficiency
  • Multi-line phone systems
  • Letter writing
  • Technologically savvy
  • Office administration
  • Social media knowledge

Languages

Italian
Native
English
Fluent
Spanish
Advanced
French
Intermediate

Custom

  • Singing
  • Writing
  • Acting
  • Modelling
  • Training

Timeline

Customer Support Agent & Supervisor - Autoglass

RSVP Media Response
10.2023 - Current

Supervisor & Real Time Analyst (Audible)

RSVP
12.2022 - 10.2023

BA Hons in Drama & English Literature - Fine Arts & English

University of Greenwich
09.2021 - 05.2024

Customer Support Agent (Audible)

RSVP
08.2021 - 12.2022

Care Assistant

Priscilla Wakefield House
03.2021 - 08.2021

Care Assistant

MiHomeCare
10.2020 - 03.2021

High School Diploma in Languages -

Linguistic High School
09.2015 - 05.2020

Similar Profiles

Create profile
Ginevra Sofia Coppola