Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gine hayath Hareed deen

Newport,United Kingdom

Summary

A results-oriented individual with a track record of enhancing organizational efficiency and client satisfaction through expert problem-solving and streamlined operations. This support officer is skilled in managing complex situations, fostering positive relationships, and collaborating effectively within teams. Driven to take on a challenging new managerial role, are poised to leverage their strong leadership, planning, and interpersonal skills to deliver impactful results and boost team productivity.

Overview

10
10
years of professional experience

Work history

Family Support Officer

EYST
Newport, Wales
11.2024 - Current
  • Maintained smooth daily operations for improved productivity and Facilitated team collaboration by coordinating meetings and events.
  • Applied conflict management to stressed and concerned customers.
  • Completed thorough documentation in charity log for each enquiry.
  • Listened actively to offer accurate information and best solution to their needs.
  • Offered current, accurate advice on optional solutions for concerns.
  • Obtained feedback from customers to improve service experience.
  • Prepared necessary forms to complete transactions.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Collaborated closely with other 3rd sector's to identify, support and maximise expansion opportunities.
  • Drove customer retention, building engaging relationships through every interaction.
  • Greeted customers and provided helpful, informative advice on all services offer .

Cover supervisor secondary school

Rougemont School
Newport, Gwent
01.2022 - 06.2024
  • Facilitated study groups for enhanced comprehension of complex topics.
  • Communicated regularly with parents regarding their children's progress thus facilitating better home-school partnership.
  • Promoted positive educational atmosphere with clear communication and rapport building.
  • Supervised pupils outside classrooms–during breaks or exams–maintaining safe and disciplined environment.
  • Encouraged open class discussions, fostering critical thinking skills among students.
  • Collaborated with colleagues to share best practices, improving teaching techniques overall.
  • Delivered engaging presentations on course content to facilitate student understanding.
  • Participated actively in school events and activities contributing to pleasant school community.
  • Stepped in at short notice during teacher absences, minimising disruption to curriculum progression.
  • Monitored student behaviour, establishing respectful and productive learning spaces.
  • Oversaw safety of children, promoting and safeguarding welfare in and outside classroom.
  • Set up necessary equipment for lessons; ensured readiness before each session began.

Cover supervisor secondary school

St Joseph's Catholic School
Newport, Gwent
01.2020 - 01.2022
  • Managed student behaviour to maintain conducive learning environment.
  • Handled sensitive information confidentially; upheld ethical standards of profession.
  • Kept records of pupil attendance accurately, assisting in administrative tasks.
  • Safeguarded pupils' welfare within school premises for their safety and security.
  • Promoted inclusive teaching strategies with aim to accommodate individual learner needs.
  • Participated actively in staff meetings and professional development sessions; stayed updated on educational trends.
  • Delivered lessons using interactive teaching methods; made learning engaging for pupils.
  • Set up necessary equipment for lessons; ensured readiness before each session began.

Cover supervisor secondary school

Teaching Personel
Newport, Gwent
01.2019 - 01.2020
  • Participated actively in staff meetings and professional development sessions; stayed updated on educational trends.
  • Promoted inclusive teaching strategies with aim to accommodate individual learner needs.
  • Provided feedback on student progress to relevant teachers, aiding in monitoring performance.
  • Maintained up-to-date knowledge of school policies and procedures, ensuring compliance at all times.
  • Promptly addressed any issues or disruptions during class hours; maintained discipline.
  • Developed resources and learning materials to increase student engagement.
  • Managed pupil behaviour to cultivate focused and productive classes.
  • Oversaw safety of children, promoting and safeguarding welfare in and outside classroom.

Deputy manager

Marshfeild Primary School
Castleton, Newport
01.2016 - 01.2019
  • Achieved higher productivity with rigorous time management strategies.
  • Boosted team morale through effective communication and feedback systems.
  • Streamlined administrative functions to enhance efficiency.
  • Implemented effective staff training programmes for improved performance.
  • Supervised team members for optimal task completion.
  • Managed daily operations for smooth running of office.
  • Enforced company policies for safe and productive work environment.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Contributed innovative ideas during strategy meetings that led to business expansion.
  • Facilitated staff meetings, leading to improved collaboration.
  • Facilitated conflict resolution amongst employees, promoting harmonious work environment.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Collaborated with manager to achieve organisational goals.

Senior Play Worker

Marshfeild Primary School
Castleton, Newport
07.2015 - 01.2016
  • Encouraged physical activity through sports-based games, reinforcing importance of fitness from young age.
  • Improved social skills amongst group with collaborative games and team-building exercises.
  • Initiated outdoor exploration trips, encouraging curiosity about nature in young minds.
  • Maintained safe and secure environment for children through vigilant monitoring of playground activities.

Play worker

Marshfeild Primary School
Castleton, Newport
02.2015 - 07.2015
  • Managed challenging behaviour effectively, fostering supportive atmosphere within playgroup setting.
  • Tailored activities to individual needs, ensuring inclusive participation from all members of group.
  • Initiated outdoor exploration trips, encouraging curiosity about nature in young minds.
  • Improved social skills amongst group with collaborative games and team-building exercises.

Teacher

IQRA Community Centre And Masjid.
Newport, Gwent
01.2017 - Current
  • Communicated regularly with parents about their children's performance and behaviour at school.
  • Attended professional development sessions to stay updated with latest teaching methodologies.
  • Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
  • Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
  • Coordinated school trips, broadened pupils' cultural exposure and understanding.
  • Developed engaging lesson plans by applying knowledge of educational theories and methods.
  • Assessed student progress, provided constructive feedback for improvement.
  • Utilised ICT tools, enhanced interactive learning experience in classrooms.
  • Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
  • Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
  • Created inclusive classroom setting to ensure all students felt accepted and valued.
  • Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
  • Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
  • Boosted students' reading comprehension with creative teaching strategies.

Education

BA (Hons) Journalism - Journalism

University of South Wales
United Kingdom
09/2018 - 07/2021

TKT Practical - Teaching Knowledge Testing

Cambridge University Language Assesment
United Kingdom

Skills

    Communication
    Clear and Concise,Active listening, Constructive Feedback, Openness

    Leadership & Vision
    Inspiring and Motivating, Strategic Thinking, Setting Clear Expectations,
    Empowerment

    Problem-Solving & Decision-Making

    Analytical Thinking, Creative Solutions, Conflict Resolution, Decisiveness

    Emotional Intelligence & Empathy
    Self-Awareness, Empathy, Relationship Building,Adaptability

    Organisation & Delegation
    Time Management, Delegation, Planning

    Team Development & Coaching
    Mentorship, Fostering Collaboration, Recognition and Appreciation

    Accountability & Integrity
    Leading by Example, Accountability, Integrity


Timeline

Family Support Officer

EYST
11.2024 - Current

Cover supervisor secondary school

Rougemont School
01.2022 - 06.2024

Cover supervisor secondary school

St Joseph's Catholic School
01.2020 - 01.2022

Cover supervisor secondary school

Teaching Personel
01.2019 - 01.2020

Teacher

IQRA Community Centre And Masjid.
01.2017 - Current

Deputy manager

Marshfeild Primary School
01.2016 - 01.2019

Senior Play Worker

Marshfeild Primary School
07.2015 - 01.2016

Play worker

Marshfeild Primary School
02.2015 - 07.2015

BA (Hons) Journalism - Journalism

University of South Wales
09/2018 - 07/2021

TKT Practical - Teaching Knowledge Testing

Cambridge University Language Assesment

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Gine hayath Hareed deen