Gina Shepherd

• Empowered account managers to successfully take ownership of their roles and have the tools/knowledge to successfully perform their roles and manage their team
• Defined the commercial strategy for each store and ensure it is implemented on time.
• Inspirational leadership from coaching and development, and ability to deal with challenging people issues.
• Budget and rota management.
• Inspire the teams to be engaged to be aspired and motivated to achieve/ exceed targets.
• Ensure the team always has excellent product knowledge and service skills.
• Established excellent relationships with different store department managers.
• Drove the teams to hit KPI targets while striving for new goals.
• Developed the teams through one to ones and development plans.
• Kept head of retail updated on the competitor markets weekly.
• Ensured maximum visibility of the brand in line with brand guidelines
• Taking on all admin responsibilities as an area manager including payroll, POs for Agency.
• Proactively manage performance, attendance, and conduct in line with company procedures
• Managed 2 large turnover accounts MFK- 1 million, Creed - 2million
• Supporting multiple Doors 4 accounts.
• Recruitment for positions including interviewing and being accountable for indeed account and applications.
• Managed budget forecasts to ensure financial stability.
• Resolved conflicts amongst staff, promoting a harmonious work environment.
• Devised sales targets, driving the team's motivation and focus towards achieving them.
• Monitored health and safety measures for guaranteed compliance.
• Promoted a positive work environment which increased employee retention rate.

• Drive and achieve store sales, KPI's and profit and commercial targets
• Analyse store performance, reviewing sales information and all relevant KPIs to maximise business opportunities
• Ensure sales opportunities are maximised through ongoing communication and monitoring of KPIs and effective coaching
• Have a full working knowledge of P&L reports to potentiality store profitability.
• Manage payroll effectively to optimise productivity and efficiency
• Create loss prevention actions plans and implement to minimise stock loss and achieve company benchmark.
• Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines.
• Support and deliver in store training to develop the team and meet the needs of the business.
• Recruit and identify potential talent to build a strong team.
• To recognise and identify potential development areas within the team's performance to coach and grow individual skill base and increase retention.
• To effectively manage poor performance
• To be accountable for the adherence and implementation of company policies and procedure.
• Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
• Managed staff rosters, ensuring adequate coverage during peak times.

Running the team and concession Team of 4, 250k Turnover.

• Manage a store turnover of 1 million 6 Team members, running all aspects of the branch with taking all responsibility for the branch and team

Sales and marketing company Australia Face to Face sales in events.

• Managed a large store with a turnover of 1 million 15 staff, running all aspects of the branch with taking all responsibility for the branch and team
• Motivating the team to be focused to a high standard while giving exceptional customer service focusing on sales targets and kpis and for how the team and store can use these to improve sales and performance
• Running lots of amazing events in store to improve trade, establishing a loyal customer base with great relationships with staff and customers, while giving great training within the team
• Maintaining good stock control, health and safety and taking ownership of the stores stock package

• Ran the store underneath the manager was a large store with a turnover of 2 million with over 20 staff
• Also ran the store when manager left for 3 months uplifting the sales and without a deputy manager