Gina Benson

• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Assisted customers with varying questions using product knowledge and service expertise.
• Adhered strictly to policies and procedures for continued company compliance.
• Delivered outstanding care to maintain the high customer service levels expected by our customers.
• Educated customers on promotions, offers and special events to enhance product sales.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Resolved customer complaints and answered queries about store products.
• Covered in the partner dining room, cooking breakfast and lunch from fresh ingredients. Temperature checks, Food date checks. Re-stocking vending machines and Cashier duties.
• Trained and mentored new cashiers and clerks in correct processes.

• Delivered outstanding customer service to keep regular and new customers happy and to improve word-of-mouth recommendations.
• Performed daily opening and closing functions such as stock ordering, stock counting, cashing up, cleaning down all equipment and securing bakery premises.
• Barista duties
• Made up sandwiches to customer's requirements
• Monitored expiry dates and used ingredients accordingly whilst making up daily sandwich fillings
• Answered questions and advised customers regarding flavours, allergens and selections.

• Took bookings for all in house Management meetings with important clients, providing all food and beverages and delivered to meeting rooms.
• Set up meeting rooms prior to meetings, making sure there was stationary, water and hot beverages ready for arrival
• Delivered hot and cold food buffets at requested time, then went back to clear all away when meeting had finished.
• Some days were extremely busy with meetings held within minutes of each other in up to 6 meetings rooms, so very demanding to get to all meeting rooms, set up , back to get food and deliver, but excellent in my time management, resulting in a great service and happy management.
• Worked on the Delhi bar making fresh lunches to order, in the staff canteen that catered for up to 600 customers on a daily basis. Duties including Cashier, Ensuring crockery and cutlery was clean and well stocked up. Filling up the vending machines. Stock taking, taking daily temperature checks in line with COSHH.
• Covered in the Staff Sony electrical shop, taking orders for large electrical goods, cash handling, stock management and dealing with customer queries by phone and in person relating to Sony products in a polite and friendly manner.
• Demonstrated exceptional levels of customer service to maintain the high standards expected of a Charlton House employee

Raised my family, which gave me a very rewarding challenge to demonstrate patience, care, discipline and complete commitment twenty four hours a day, which I feel involved some of the core values needed in a customer service role

• Led team to deliver outstanding hospitality operations within the bar and restaurant
• Coordinated employee schedules based on shift demands and employee availability.
• Monitored bar needs and delegated tasks to reduce customer wait times.
• Interviewed, hired and trained staff on best bar and restaurant practices.
• All other duties including bar tending, food preparation and cooking, HR, Stock ordering and control, maintaining health and safety regulations, customer service, security and finance.
• Dealt with difficult situations with customers, using a calm approach to diffuse occasional aggression and resolve conflict.

• All managerial responsibilities including interviewing and training staff to a high standard, banking, wages , staff rotas, opening and closure of premises making sure all secure.
• Stock take and ordering, dealing with various vendors to get the best available deals.
• Preparing and cooking food, ensuring it is served in a hygienic manor and to a very high standard.
• Maintaining a high standard of hygiene, food and customer service throughout the coffee shop.

• Developed a strong understanding of client companies' values, work culture, and environment, whilst undertaking temporary jobs in an office based admin role.

• Responsible for large consignments of books despatched worldwide.
• Receiving orders from sales department to input onto company system using high speed data entry with extreme accuracy.
• Liaised with multiple freight forwarding companies to arrange transportation either by shipment or air freight to make sure consignments would be delivered by the deadline dates then liaising with warehouse management to make sure orders could be pick and packed by the date required.
• Ensuring relevant export documentation was put into place including Letters of Credit, Carricom and EUR 1 forms.
• Regularly kept in contact by telephone, fax and email with freight company and customer to get updates that consignments were on track to arrive by deadline.
• Covered reception area answering phone calls and transferring on to relevant person or department, welcoming and signing in visitors, collating all incoming faxes and sorting into internal mail envelopes.