Gillian Wood
Glasgow
Summary
An energetic, ambitious individual who has developed a mature and responsible approach to any task I undertake, or situation I am presented with. I am a hard-working, motivated and enthusiastic Administrative Assistant with a proven track-record in business administration. I always strive to achieve the highest standard possible, at any given task and in any situation. . I have a calm and patient disposition meaning that I am able to work effectively under pressure and focus on the task in hand. I am proficient working in a team, but also work well independently.
Overview
23
23
years of professional experience
Work History
Property Administrator
CCL Property Services Ltd
07.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Organized and updated databases, records and other information resources.
- Administered operations to handle needs of more than 16 tenants across 16 property units.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Processed invoices and payments in line with company policies and procedures.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
Chargehand/Barmaid
Argyle Tavern
05.2006 - 05.2019
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Verified identification before serving customers to comply with law.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Worked effectively in fast-paced environments
Receptionist
Direct Holidays
04.2006 - 12.2008
- Front of House for Head Office
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
Teletext Editor
Direct holidays
08.2004 - 04.2006
- Checking advertised prices were correct and updating the system to show new deals - Designing new pages for advertisement on teletext - Updating online pricing systems
Sales Advisor
Direct Holidays
11.2002 - 04.2004
- Helping Customers book holidays - Giving advice on locations - Excellent telephone manner and customer service - paying attention to detail
- Increased sales by offering advice on purchases and promoting additional products.
Ticketing/Invoicing/Junior Office Assistant
Direct Holidays
02.2001 - 05.2002
- Sending out tickets/invoices and other holiday correspondence - Mail duties, including opening and sorting letters for relevant departments - organizing lunch for upcoming meetings - answering calls regarding tickets from customers
Education
Standard Grades
Bannerman High School
Glasgow01.2000
Skills
- Punctual
- Organized
- Professional
- Excellent customer service
- Invoice Processing
- Administrative tasks
- Administrative Support
- Data Entry
- Payment reconciliation
- Document Management
- Multitasking
- Microsoft Software Proficiency
- Computer and Microsoft Office Skills
- SQL Server
Timeline
Property Administrator
CCL Property Services Ltd
07.2022 - Current
Chargehand/Barmaid
Argyle Tavern
05.2006 - 05.2019
Receptionist
Direct Holidays
04.2006 - 12.2008
Teletext Editor
Direct holidays
08.2004 - 04.2006
Sales Advisor
Direct Holidays
11.2002 - 04.2004
Ticketing/Invoicing/Junior Office Assistant
Direct Holidays
02.2001 - 05.2002
Standard Grades
Bannerman High School
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