GILLIAN WILSON
Whitecross,Stirling
Summary
My names Gillian, i am a full time single mum, i have 3 kids, they are my world, i enjoy spending time with my family and friends. i am friendly and compassionate with a natural ability to connect with people. skilled in communication. patience in challenging situations. Reliable and always ready to lend a helping hand. Responsible, passionate about delivering outstanding quality service.
Overview
17
17
years of professional experience
Work history
Carer
ION Care & Support Services
Broxburn, West Lothian
02.2022 - Current
- Encouraged social interaction for improved mental health amongst residents.
- Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
- Administered medication, ensuring correct dosage and timing.
- Assisting clients with personal care.
- Assisted with mobility to ensure safety and prevent accidents.
- Cooked nutritious meals to improve health of individuals under care.
- Monitored changes in client's condition or behaviour effectively conveying information to healthcare professionals.
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Assisted patients with exercises designed by physical therapists to improve mobility and strength.
- Encouraged independence in clients wherever possible whilst respecting their individual capabilities and limitations.
Customer service advisor
Webhelp
Larbert, Stirling
03.2015 - 08.2016
- Built rapport with clients through empathetic handling of concerns.
- Handled high volume of calls daily for faster issue resolution.
- Conducted regular meetings with staff, boosted morale and productivity levels.
- Strengthened client relationships with clear communication and problem-solving skills.
- Making changes to services.
- Taking payments.
- Support customers with Broadband & TV technical issue.
Customer service advisor
PPFShipping
Linlithgow , West Lothian
02.2009 - 02.2015
- Answering calls, taking orders & assisting with complaints.
- Assisted customers in product selection to boost sales.
- Enhanced brand loyalty, provided excellent service at all times.
- Conducted regular meetings with staff, boosted morale and productivity level's
- Implemented new protocols for efficient complaint management shipping
- Coordinated international shipments successfully whilst adhering to regulatory requirements.
- Processed orders quickly for expedited delivery times.
- Resolved delivery issues quickly, preventing service disruptions.
- Updated inventory regularly, ensuring accuracy in stock levels.
- Prepared necessary documentation for customs clearance.
- Ensured correct packaging standards were met to prevent damage during transit.
- Maintained accurate records of all shipments, enhancing traceability.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Education
GCSEs - English
Braes High School
05.2005 - 06.2005
GCSEs - Maths
Braes High School
05.2005 - 06.2005
GCSEs - German
Braes High School
05.2005 - 06.2005
GCSEs - Administration
Braes High School
05.2005 - 06.2005
GCSEs - Home Economics
Braes High School
05.2005 - 06.2005
SVQ Level 3 - Health & Social Care
ComeToLearn
Livingston, West Lothian 02.2025 -
Skills
- Patient personal hygiene assistance
- Strong verbal communication
- Personal care tasks
- Respectful demeanour
- Dementia care expertise
- Palliative care provision
- Empathy for patient conditions
- Understanding of confidentiality laws
- Mobility assistance capabilities
- Patience with difficult behaviour
- End-Of-Life care understanding
- Communication with vulnerable individuals
- Health and Safety Compliance
- Patient safeguarding
- Risk Assessments
- Mental health support
- Record-keeping
- Infection Control
Timeline
SVQ Level 3 - Health & Social Care
ComeToLearn
02.2025 -
Carer
ION Care & Support Services
02.2022 - Current
Customer service advisor
Webhelp
03.2015 - 08.2016
Customer service advisor
PPFShipping
02.2009 - 02.2015
GCSEs - English
Braes High School
05.2005 - 06.2005
GCSEs - Maths
Braes High School
05.2005 - 06.2005
GCSEs - German
Braes High School
05.2005 - 06.2005
GCSEs - Administration
Braes High School
05.2005 - 06.2005
GCSEs - Home Economics
Braes High School
05.2005 - 06.2005