Gillian Watson

I am responsible for leading and managing the day to day operations of the business.

I ensure that the business is running efficiently and that our service meets client expectations.

I complete company financial reports i.e. daily invoicing, expenses and transactions.

Manage vendor relationships to ensure timely delivery of services.

Devise operational policies for regulatory compliance and best practices adherence.

Direct safety protocols implementation, create safer workplace conditions.

Monitor health and safety measures for guaranteed compliance.

Develope organisational policies for administrative oversight and internal controls.

• Maintain accurate records of patient care, conditions and progress; ensured effective communication amongst healthcare professionals.
• Help maintain independence for elderly clients through assistance with mobility and physical therapy exercises.
• Safeguard patient dignity during assistance with bathing, dressing and grooming for improved self-esteem.
• Provide high-quality care by assisting with personal hygiene and daily living needs.
• Assist patients with medication to ensure proper dosage and timing, enhancing health outcomes.
• Administer medication and keep comprehensive records.
• Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.

• Improved patient mobility by supporting them with exercises and movements.
• Participated in after-care programmes providing long-term support for recovering patients.
• Managed administrative duties like appointment scheduling, contributing to clinic efficiency.
• Assisted Physiotherapists for the successful implementation of personalised treatment plans.
• Assisted in outpatient clinics, leading to smooth operation of treatments sessions.
• Collaborated closely with other healthcare professionals for comprehensive patient care.
• Contributed to team meetings, improving overall service delivery quality.

• Coordinated team projects, increased operational efficiency.
• Archived files systematically for easy access when required.
• Procured office supplies as needed, ensured uninterrupted workflow.
• Organised documentation for easy access and retrieval.
• Updated database systems for improved record keeping.
• Handled telephone enquiries professionally, facilitated effective communication.
• Improved team efficiency by managing diaries and scheduling meetings.
• Facilitated seamless communication with drafting correspondence and emails.
• Prepared agendas for meetings, ensured efficient proceedings.
• Dealt efficiently with incoming post and emails to enable prompt responses.
• Maintained confidentiality with handling sensitive documents and information.
• Arranged meetings and took minutes to ensure accurate records of discussions were kept.
• Completed ad-hoc administrative and secretarial tasks including scanning, photocopying and proofreading.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.