Gillian Unsworth
St Helens,Merseyside
Summary
Dedicated professional with extensive expertise in elderly care, specialising in dementia awareness and dignity in care. Proven track record in personal care assistance and residential home experience, complemented by skills in infection control and clinical documentation. Adept at stress relief techniques and well-organised, ensuring high standards of health and safety. Committed to providing trustworthy and reliable domestic assistance, including meal preparation and home cleaning techniques. Career goal: to enhance the quality of life for the elderly through compassionate care and innovative practices.
Overview
24
24
years of post-secondary education
43
43
years of professional experience
Work history
Personnel carer to family
Parents
St. Helens, Merseyside
2022.07 - 2025.09
- Ensured proper nutrition by preparing healthy meals for patients.
- Assisted with mobility to ensure safety and prevent accidents.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Regularly checked vital signs as part of ongoing monitoring of patient health status.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Administered medication, ensuring correct dosage and timing.
- Worked collaboratively with other carers to provide comprehensive service.
- Cooked, cleaned and provided companionship to elderly patients.
Owner of Pallet Company
Own Business
St. Helens, Merseyside
2008.10 - 2022.07
- Innovated product offerings to stay competitive in the market.
- Boosted customer satisfaction with consistent quality control measures.
- Created a strong brand identity through innovative marketing strategies.
- Developed new business opportunities for increased market reach.
- Ensured financial stability with careful budget management and forecasting.
- Negotiated contracts with suppliers, reducing overall costs.
- Maintained compliance with industry regulations to avoid any legal issues.
- Managed daily operations, ensuring smooth running of the business.
- Provided exceptional customer service, resulting in repeat business.
- Created and led successful business culture focused on performance.
- Partnered with management team to optimise operations and reduce costs.
Senior health care assistant
Adamstan House Care Home
St. Helens, Merseyside
2005.06 - 2007.11
- Facilitated recreational activities enriching patient experience.
- Provided emotional support, enhancing patient mental well-being.
- Utilised specialist equipment to assist in patient care.
- Ensured hygiene standards, reducing infection risks.
- Built trusting relationships through compassionate bedside manner.
- Managed patient documentation for improved record keeping.
- Advocated on behalf of patients to secure resources.
- Upheld dignity and respect whilst delivering personal care.
- Supported meal times; ensured adequate nutrition intake.
- Improved patient comfort by providing comprehensive personal care.
- Strengthened team efficiency with clear, timely communication.
- Maintained strict confidentiality with sensitive patient information.
- Complied with regulations and policies; upheld high standard of care.
- Led staff training to develop care skills.
- Assisted patients to improve mobility and independence.
- Monitored vital signs for accurate health records.
- Conducted risk assessments, increased safety measures.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Submitted reports to manager regarding status of client.
Administrator
Travis Perkins
St. Helens, Merseyside
2002.10 - 2005.05
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Improved record keeping system with attention to detail and thoroughness.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Public house manager
Wadworth and Co Ltd
Devizes, Wiltshire
1995.10 - 2002.09
- Adhered to licensing laws, preventing legal complications.
- Oversaw daily cash handling procedures to ensure financial integrity.
- Monitored bar inventory regularly, preventing shortages during peak hours.
- Managed stock control, minimising wastage and maximising profit margins.
- Provided comprehensive training to new staff members, improving service quality.
- Enhanced customer satisfaction by ensuring prompt and professional service delivery.
- Dealt with vendor relationships, securing optimal supply deals.
- Drove promotional activities to increase footfall during off-peak hours.
- Improved pub ambiance with regular maintenance and cleaning tasks.
- Handled staff rosters for efficient workforce management.
- Used conflict resolution skills for peaceful dispute settlements amongst patrons.
- Boosted customer retention with excellent communication skills and friendly demeanour.
- Conducted regular team meetings, fostering better communication among staff members.
- Maintained a safe environment for customers and staff alike by adhering to health and safety regulations.
- Coordinated special events to boost patron engagement.
- Collaborated with kitchen staff to ensure efficient food service timings.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Reconciled cash and credit card transactions to maintain accurate records.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Led by example in providing customers with attentive, professional restaurant service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Developed menus with strict cost controls to maximise restaurant profits.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Hotel manager
Castletown Golf Links Hotel
Castletown, Isle of Man
1993.12 - 1995.09
- Investigated negative reviews and took corrective action enhancing future guest experiences.
- Improved guest satisfaction by implementing new concierge services.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Managed hotel restaurant operations, elevated dining experience.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Developed comprehensive staff training programmes for improved efficiency.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Ensured pristine room conditions to enhance guest comfort.
- Collaborated with sales team to maximise room occupancy rates.
- Assisted in marketing campaigns to increase hotel visibility.
- Initiated loyalty rewards scheme, boosted repeat bookings.
- Maintained compliance with health and safety regulations within the premises.
- Established effective communication channels between departments for seamless operation.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Stored cash floats and delivered secure banking procedures.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Met health and safety guidelines to maintain compliant working environments.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Facilitated team meetings, promoting open communication and collaboration.
- Executed emergency response protocols for safe, secure and compliant environment.
- Managed hotel budgets through careful planning and business strategy.
Conference and event coordinator
Castletown Golf links Hotel
Castletown, Isle of Man
1992.10 - 1993.12
- Resolved on-site issues promptly, maintaining optimal event flow.
- Oversaw accommodation arrangements for comfortable guest stay during conferences.
- Managed speaker schedules to ensure smooth conference flow.
- Developed detailed event proposals, securing key clients.
- Liaised with suppliers, ensuring timely delivery of materials for events.
- Assisted in menu selection and catering arrangements, providing quality dining experiences.
- Excelled in time management for efficient conference planning.
- Ensured health and safety compliance, reducing potential risks at events.
- Improved guest experience with meticulous hospitality arrangements.
- Implemented registration processes to streamline attendee check-in procedures.
- Coordinated transportation logistics, enhancing attendee convenience at conferences.
- Created visually appealing setups for engaging events.
- Streamlined communication channels to ensure seamless event coordination.
- Managed large-scale events from initial planning to successful completion.
- Hired event staff, considering event size and specialist skills to meet requirements.
- Provided accessory and table-dressing hire for weddings and parties.
- Completed final checks on day of event to confirm everything meets standards.
- Designed displays and floor plans to meet client requirements.
- Sought client feedback to identify opportunities for improvement in future events.
- Determined customer needs and budgets, recommending package options to meet requirements.
- Acted quickly to resolve issues and problems during events.
- Oversaw attendee list and organised registration.
- Arranged audio-visual equipment to meet event space and client requirements.
- Coordinated smooth running events of up to [600] guests.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
Junior assistant manager
Castletown Golf Links Hotel
Castletown, Isle of Man
1990.05 - 1992.10
- Boosted store sales with innovative merchandising techniques.
- Managed cash handling procedures, reducing discrepancies.
- Fostered a positive work environment through regular team-building activities.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Led staff training sessions to improve service standards.
- Assisted in budget planning for better financial management.
- Ensured compliance with health and safety regulations, creating a safer workplace.
- Conducted inventory checks to maintain optimal stock levels.
- Coordinated staff rotas, ensuring optimal coverage during peak times.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Represented organisations at seminars, conferences and business events.
Senior receptionist
Castletown Golf Links Hotel
Castletown, Isle of Man
1988.05 - 1990.05
- Managed front office operations to ensure efficient service delivery.
- Prepared daily mailings, enhancing organisational communication channels.
- Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
- Maintained detailed records of incoming deliveries for accurate tracking purposes.
- Contributed to team efforts by offering help during busy periods or when colleagues were absent from work due to illness or holiday leave.
- Organised travel arrangements for senior staff members to facilitate seamless business trips.
- Conducted routine maintenance checks of office equipment, ensuring optimal performance.
- Provided support to management team by preparing reports and documents as needed.
- Handled sensitive information, maintaining strict confidentiality at all times.
- Ensured cleanliness and tidiness of reception area contributing towards a professional corporate image.
- Scheduled appointments with clients to promote efficient time management practices within the company.
- Facilitated effective communication by liaising between various departments within the organisation.
- Greeted guests upon arrival, creating a friendly atmosphere from the first point of contact.
- Coordinated meeting schedules and room bookings for smooth business operations.
- Resolved guest complaints promptly, fostering positive relationships and high level of customer service satisfaction.
- Processed payments for services rendered – facilitating smooth financial transactions.
- Enhanced customer satisfaction with exceptional telephone etiquette and professional in-person communication.
- Assisted visitors with directions or any other queries, promoting a welcoming environment.
- Trained new staff in [Software] navigation and customer service standards.
- Built rapport with customers to boost brand reputation and encourage repeat business.
- Managed fire evacuations by maintaining accurate guest lists and security logs.
Receptionist
Hillcrest Hotel
Widnes
1982.09 - 1988.05
- Maintained accurate logs of visitor entries for security purposes.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Education
GCSEs - English Language and Litrature
Bankfield High School
Widnes, Halton 1978.09 - 1983.07
GCSEs - Mathematics
Bankfield High School
Widnes, Halton 1978.09 - 1983.07
GCSEs - Human Biology
Bankfeild High School
Widnes, Halton 1978.09 - 1983.07
GCSEs - Chemistry
Bankfield High School
Widnes, Halton 1978.09 - 1983.07
GCSEs - Typing
Bankfield High School
Widnes, Halton 1978.09 - 1983.07
Various
Isle of Man and In HouseSkills
- Stress relief techniques
- Residential home experience
- Home cleaning techniques
- Personal care assistance
- Dementia awareness
- Dignity in care
- Clinical documentation
- Elderly care expertise
- Domestic assistance
- Infection Control
- Well-organised
- Meal preparation
- Health and safety adept
- Trustworthy and reliable
Affiliations
- Football
- Reading
- Computers
- Rugby League
- Baking
- Music
Accomplishments
I Won the Best Western Award for most outstanding member of Staff when I worked at the Castletown Golf Links Hotel.
Timeline
Personnel carer to family
Parents
2022.07 - 2025.09
Owner of Pallet Company
Own Business
2008.10 - 2022.07
Senior health care assistant
Adamstan House Care Home
2005.06 - 2007.11
Administrator
Travis Perkins
2002.10 - 2005.05
Public house manager
Wadworth and Co Ltd
1995.10 - 2002.09
Hotel manager
Castletown Golf Links Hotel
1993.12 - 1995.09
Conference and event coordinator
Castletown Golf links Hotel
1992.10 - 1993.12
Junior assistant manager
Castletown Golf Links Hotel
1990.05 - 1992.10
Senior receptionist
Castletown Golf Links Hotel
1988.05 - 1990.05
Receptionist
Hillcrest Hotel
1982.09 - 1988.05
GCSEs - English Language and Litrature
Bankfield High School
1978.09 - 1983.07
GCSEs - Mathematics
Bankfield High School
1978.09 - 1983.07
GCSEs - Human Biology
Bankfeild High School
1978.09 - 1983.07
GCSEs - Chemistry
Bankfield High School
1978.09 - 1983.07
GCSEs - Typing
Bankfield High School
1978.09 - 1983.07
Various