Summary
Overview
Work history
Education
Skills
Timeline
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Gillian Tran

Glasgow,Scotland

Summary

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.

Loyal employee with solid understanding of training and mentoring staff members. Dedicated team leader as well as a team player, proactive and hands-on in task completion.

Talented kitchen leader accomplished in developing menus and running a successful business for over 27 years. History exceeding customer expectations with delicious, innovative foods made from locally-sourced ingredients as well as international. Seeks opportunities to introduce new dishes for a more modern customer base including vegan dishes, religious requirements and food intolerance awareness.

Experienced professional with focus on team leadership and working as a strong unit capable of delivering successful orders through strategic planning and excellent social skills.

Overview

29
29
years of professional experience

Work history

Take away manager / Catering chef

1st Golden Star Ltd
Mauchline, Ayrshire
08.1998 - Current
  • Responsible for staff training, resulting in better communication between staff and customers as well as coaching staff to work as a team with other staff members.
  • Promoted a positive work environment as well as coaching staff to work as a unit with regular team-building activities.
  • Implemented cost reduction measures and reduced overhead expenses including stock and utility bills.
  • Optimised resource allocation for increased profits including regular warehouse trips and analyzing online sites.
  • Delivered high-quality products to increase customer satisfaction.
  • Organised tasks efficiently to maximise productivity.
  • Maintained inventory control, reduced stock shortages and introduced new brands to better suit our needs.
  • Built strong relationships with customers to secure repeat business.
  • Enforced safety regulations to reduce workplace accidents.
  • Responsible for maintaining Health and Safety records and ensuring that the standards are met by coaching other staff members.
  • Communicated with suppliers to ensure timely deliveries.
  • Maintained smooth-running business operations by assigning tasks suitable to staff abilities.
  • Coordinated hiring, recruitment and training strategies to build a successful team.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help and support them outside and during work hours.
  • Worked flexible hours, covering nights, weekends and bank holidays. My children are now grown so I am not restricted by school pick up and drop offs as well as school holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain perfect hygiene standards to keep our staff and customers safe.
  • Offered friendly, efficient customer service and handled challenging situations with ease and respect to all parties involved.
  • Increased customer satisfaction by resolving issues over the phone as well as face to face.
  • Applied critical thinking to analyse problems, evaluate the situation and select the best outcome in a very fast-paced environment and under very challenging conditions.
  • Completed all customer orders, minimum 80 - 150 per day and delivered them on target with accuracy and efficiency.
  • Improved efficiency and productivity by learning new skills in order to aid or cover staff to keep the business running smoothly throughout the day.

Shop assistant

A&P groceries
Glaston, East Ayrshire
02.1997 - 11.1998
  • Coordinated closely with management on shop floor layouts and visual merchandising.
  • Conducted price checks at request of customers for clear communication on cost.
  • Was able to manage smooth checkouts with efficient bagging and wrapping practices.
  • Improved product visibility with strategic shelf arrangements.
  • Assisted management with regular warehouse visits .
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Assisted in inventory counts, maintaining accurate records.
  • Promoted sales and special promotions to increase store revenue.

Tour Guide

Culzean Castle
Maybole, South Ayrshire
06.1998 - 08.1998
  • Adapted quickly to sudden changes in schedules or routes, minimising disruption to the tour plan.
  • Demonstrated excellent communication skills to engage diverse audiences.
  • Ensured compliance with health and safety regulations throughout the tour duration.
  • Conducted walking tours, ensuring physical safety of all participants.
  • Showcased in-depth knowledge of local history for tourists' education.

Factory line worker

Catrine Bonded Whisky House
Catrine, Ayrshire
04.1996 - 01.1997
  • Worked overtime during peak periods to meet increased demand without compromising on quality or efficiency.
  • Achieved consistency in product quality by adhering strictly to set manufacturing guidelines.
  • Utilised personal protective equipment correctly throughout shifts, safeguarding against potential injuries to myself.
  • Strong awareness of Health and Safety regulations to keep staff safe and keep the factory operational.
  • Ensured clean work environment by performing regular cleaning duties at end of shift.
  • Exhibited proficiency in using hand tools to assemble as well as disposing parts efficiently and safely.
  • Accurately labelled and packaged items.
  • Met personal and team production goals consistently to fulfil large orders.
  • Covered shift breaks and staff absence to minimise disruptions to the factory line.
  • Understood assembly instructions for range of products.
  • Fed raw materials into production machinery.

Education

High School Diploma - Languages And Communications

Ayr College
Ayr, South Ayrshire

Certificate of Higher Education - English, Art

Auchinleck Academy
Auchinleck, East Ayrshire
08.1997

GCSEs - National 5

Auchinleck Academy
Auchinleck
08.1996

Skills

  • Product knowledge and integration
  • Inspiring motivation
  • Ethical conduct
  • Crisis handling
  • Mentoring and coaching
  • Time efficiency
  • Resilience under pressure
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Team Leadership
  • Equipment Maintenance
  • Knowledge of regulatory standards

Timeline

Take away manager / Catering chef

1st Golden Star Ltd
08.1998 - Current

Tour Guide

Culzean Castle
06.1998 - 08.1998

Shop assistant

A&P groceries
02.1997 - 11.1998

Factory line worker

Catrine Bonded Whisky House
04.1996 - 01.1997

High School Diploma - Languages And Communications

Ayr College

Certificate of Higher Education - English, Art

Auchinleck Academy

GCSEs - National 5

Auchinleck Academy

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Gillian Tran