Summary
Overview
Work history
Education
Affiliations
References
Timeline
Generic

Gillian Taggart

Padiham

Summary

Offering strong organisational and leadership capabilities, coupled with excellent customer service skills. Knowledgeable about team collaboration, problem-solving, and inventory management. Ready to use and develop communication, multitasking, and strategic planning skills.

Experienced Store Support Manager with knack for solving complex problems and improving operational efficiency. Enhanced customer satisfaction by streamlining processes and boosting team morale. Delivered measurable improvements in store performance and staff productivity, driving positive outcomes for business.

Driven professional with keen ability to lead teams and streamline store operations. Proven skills in customer service and inventory management, coupled with strong communication and problem-solving abilities. Dedicated to enhancing store performance and customer satisfaction.

Driven professional known for exceptional organisational and leadership abilities, combined with strong communication skills. Proven experience in managing teams and optimising store operations, ensuring seamless customer service and inventory management. Ready to bring fresh perspective and contribute to success.

Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.

Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance.

Results-oriented Regional manager successful in motivating employees and making proactive business plans. Knowledgeable about industry practices and optimum pricing for maximum sales and profit. Talents include stock management and promotional planning.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Organised and dependable Regional support Manager with 30 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work history

Regional Store Support Manager

The original factory shop
, Lancashire
04.2020 - 08.2025
  • Supported in loss prevention measures which minimised shoplifting incidents.
  • Implemented promotional strategies that increased brand awareness.
  • Provided leadership during peak trading hours for efficient management.
  • Ensured adherence to health and safety regulations for a safe shopping experience.
  • Assisted in recruitment process, enabled hiring of competent personnel.
  • Resolved customer complaints promptly, ensured satisfaction and loyalty.
  • Sustained high levels of customer service with regular staff training.
  • Collaborated with marketing team to implement effective advertising strategies.
  • Coordinated with other store departments for smooth functioning of operations.
  • Enhanced visual merchandising standards by working closely with the design team.
  • Developed a positive store culture, resulted in increased staff retention.
  • Streamlined store operations by implementing efficient processes.
  • Managed staff rotas for improved productivity.
  • Handled administrative tasks, reduced paperwork errors and inefficiencies.
  • Maintained clean and pleasant store atmosphere, encouraged longer customer visits.
  • Fostered team morale to ensure an enjoyable work environment.
  • Conducted staff performance reviews, facilitated their professional growth.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.
  • Led a cross-functional team of trainers to boost organisational effectiveness.
  • Developed comprehensive training programmes for improved staff performance.
  • Designed and implemented e-learning courses to enhance employee skills.
  • Facilitated leadership development programmes for managerial success.
  • Conducted job role analyses to identify key areas for improvement.
  • Evaluated the effectiveness of various training methods, leading to optimised learning experiences.
  • Managed the roll-out of new system-wide software updates, ensuring smooth transition periods through targeted employee education initiatives.
  • Worked with HR to evaluate training requirements and schedule onboarding sessions for new hires.
  • Tracked training outcomes through consistent collection of KPI data ad participant feedback.

Multisite Manager

The Original Factory Shop
Padiham/ Great Harwood/Kirkham
08.2021 - 02.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Store manager

The Original Factory Shop
Keighley, Bradford
06.2010 - 03.2015
  • Maintained an organised stock room for easy accessibility of goods.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Assisted customers in locating products around the shop floor promptly.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Coached underperforming employees improving their job performance significantly.
  • Implemented promotional displays to increase product visibility and sales.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Created seasonal sales plans with varying stock and promotional strategies.

Store Manager

Ethel Austins
Nelson
01.2008 - 05.2010
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Assisted customers in locating products around the shop floor promptly.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Implemented promotional displays to increase product visibility and sales.
  • Coached underperforming employees improving their job performance significantly.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • i
  • Maintained an organised stock room for easy accessibility of goods.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Facilitated smooth checkouts by maintaining efficient till operations.

Assistant manager

CBS
Burnley, Lancashire
10.2000 - 12.2007
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Assisted in recruitment process to build an effective workforce.
  • Monitored sales performance regularly adjusting strategies as required.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Created a positive work environment, resulting in higher employee morale.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Improved customer service by implementing new procedures and protocols.
  • Minimised inventory loss for improved profit margins.
  • Provided support to manager during audits, ensuring accurate reports.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Organised financial and operational data to help with yearly budgeting and planning.

Sales Colleague

CBS
Burnley, Lancashire
10.1995 - 10.2000
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Oversaw daily operations to achieve high productivity levels.

Education

GCSEs -

Radcliffe High School
Manchester
09/1990 - 07/1995

Affiliations

  • Reading, spending time with my family,

References

References available upon request.

Timeline

Multisite Manager

The Original Factory Shop
08.2021 - 02.2025

Regional Store Support Manager

The original factory shop
04.2020 - 08.2025

Store manager

The Original Factory Shop
06.2010 - 03.2015

Store Manager

Ethel Austins
01.2008 - 05.2010

Assistant manager

CBS
10.2000 - 12.2007

Sales Colleague

CBS
10.1995 - 10.2000

GCSEs -

Radcliffe High School
09/1990 - 07/1995

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Gillian Taggart