Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gillian Snowden

Barnoldswick,Lancashire

Summary

Compassionate Community Support Worker well-versed with managing finances, administering medication and accompanying patients to medical appointments. Committed to providing quality care and complying with safety and hygiene standards. Dedicated to help patients live independently and fulfilling life.

Overview

44
44
years of professional experience

Work history

Community support worker

Quality Care North West Ltd
Barrowford, Lancashire
09.2024 - Current
  • Coordinated with multidisciplinary teams to optimise care plans for service users.
  • Provided companionship during leisure activities for increased social inclusion of clients.
  • Advocated on behalf of vulnerable individuals in social welfare proceedings, upholding their rights.
  • Built strong relationships with families to ensure seamless support services delivery.
  • Completed detailed record keeping duties ensuring accurate documentation of client progress.
  • Delivered emotional support to distressed clients, instilling a sense of calm and comfort.
  • Organised recreational activities resulting in improved mental wellbeing of participants.
  • Monitored client conditions, reporting changes promptly to medical professionals.
  • Prepared nutritious meals catering to specific dietary requirements, promoting better health outcomes.
  • Assisted with personal hygiene tasks, maintaining dignity and respect for all clients.
  • Provided safe transportation for clients to appointments and outings.
  • Reported concerns, problems and changes to the Community SupportManager immediately.
  • Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures.
  • Kept daily report book up to date and accurate, including records financial transactions.
  • Maintained strict confidentiality at all times, adhering to relevant company policy.
  • Improved quality of life by supporting various aspects of personal care, including bathing and grooming.
  • Developed warm and positive relationships with users, resulting in excellent satisfaction scores.
  • Escalated concerns for investigation to maintain service user welfare and safety.
  • Optimised outcomes by providing person-centred care tailored to user needs and lifestyle.

Housekeeper

Anchor Hanover Group
Skipton, North Yorkshire
02.2022 - 08.2024
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.

Care Worker (Homecare)

Unique Homecare Ltd
Skipton, North Yorkshire
01.2021 - 12.2021
  • Performed light household duties such as cleaning, washing and cooking to maintain clean and comfortable living space.
  • Accompanied service users on trips to promote independence and mobility.
  • Prepared nutritional meals daily and provided mealtime assistance according to clients' needs.
  • Provided mobility support by encouraging exercise and movement in line with advice.
  • Assisted clients with difficulties to get washed and dressed.
  • Established trust by building meaningful rapport with service users and their families.
  • Monitored clients' health and wellbeing , escalating any concerns to my manager.
  • Cared for and prevented pressure ulcers.
  • Assisted in daily personal care routines, from showering to teeth cleaning, for improved patient hygiene and wellbeing.
  • Offered compassionate physical and emotional support, enhancing overall patient health and wellbeing.

Mortgage Administrator

CLS (Computer Loan Services)
Skipton, North Yorkshire
04.2007 - 10.2020
  • Provided strong attention to detail, exemplary customer service and team-player attitude.
  • Automated office operations and managed client correspondence, record tracking and data communications.
  • Mitigated financial discrepancies by accurately managing bank account transactions, journal entries, A/P and A/R.
  • Drove client feedback to deliver information to management for corrective action.
  • Limited financial discrepancies through accurate coordination of accounts payable and accounts receivable.
  • Handled all incoming business and client requests for information.
  • Acted as main point of contact for redeeming mortgages, expertly addressing all queries.
  • Managed correspondence, to improve efficiency of email communications .

Receptionist

Dr AUR Khan
Nelson, Lancashire
04.1999 - 04.2007
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Reduced waiting times through effective time and resource management.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered telephone calls, compiling detailed notes and promptly forwarding as required.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Updated client accounts and patient charts to maintain accurate and up-to-date files.
  • Reorganised filing system to reduce file location times.
  • Operated fax machines, copy machines and other standard office equipment.
  • Used clinic software system to generate invoices and process client payments.

Fish and Chip Shop Owner

Self Employed
COLNE, Lancashire
01.1992 - 04.1999
  • Foretasted stock needs to reduce excess spending while maintaining effective product mix to meet customer demand.
  • Recruited and trained staff members to successfully manage store operations and generate sales.
  • Addressed process inefficiencies by refining standard practices to boost productivity.
  • Drove organisational recruitment to build talented and dedicated workforce.
  • Prepared fresh daily produce.
  • Customer facing sales.
  • Cleaned the premises and equipment to keep to a high standard to meet government guidelines.

Private Nanny

P A Pope
Nelson, Lancashire
03.1982 - 12.1991
  • Adhered to set timeframes to maintain consistency with nighttime routines.
  • Performed day-to-day errands during school hours, including shopping, cleaning and laundry, to flexibly cater to parents' needs.
  • Developed creative games and activities, providing opportunities for learning and development of core skills.
  • Promoted social skills such as excellent manners and sharing to encourage polite, well-rounded attitudes in children.
  • Prepared healthy and nutritious meals to specific dietary requirements.
  • Cared for numerous young children, expertly coordinating and managing conflicting activity schedules.
  • Supported families on holidays and trips with additional supervision, escorting children to activities and clubs.
  • Performed cleaning, washing, ironing and laundry to maintain home order.
  • Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
  • Developed strong bonds with children through compassionate verbal and physical interaction.
  • Assisted in light housework and laundry to reduce parents' workload.
  • Established effective after-school routine by preparing meals in advance, maximising time for play and homework.
  • Maintained secure, child-friendly environments with engaging activities and outdoor play.
  • Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
  • Sparked creativity and imagination by helping children discover new things through play.
  • Taught children safe behaviour while crossing streets, using climbing frames and cycling.
  • Continuously exceeded parent expectations by accommodating last-minute schedule changes.
  • Supervised children's play at home and in external settings, ensuring their physical safety at all times.
  • Dropped off and picked up children from school, driving safely and arriving on time.
  • Encouraged children to express themselves confidently by cultivating safe, stimulating environments.
  • Administered medicine following parents' directions, and cared for children in case of illness or injury.
  • Changed and bathed babies and supervised baths for older children.
  • Disciplined children when necessary, following parents guidelines.

Education

NVQ Level 1 - Child Care

Nelson & Colne College
Nelson, Lancashire
04.1982

GCSE -

Colne Park High School
Colne, Lancashire
04.1980

Skills

  • Food hygiene
  • Adult safeguarding
  • Continence management
  • Pressure ulcer prevention
  • Dementia awareness
  • Moving and handling
  • Emergency first aid
  • Meal preparation
  • Manual handling
  • Household chores
  • Cleaning
  • Support work
  • Compassionate communication
  • Adult care
  • Emotional support
  • Personal care

Timeline

Community support worker

Quality Care North West Ltd
09.2024 - Current

Housekeeper

Anchor Hanover Group
02.2022 - 08.2024

Care Worker (Homecare)

Unique Homecare Ltd
01.2021 - 12.2021

Mortgage Administrator

CLS (Computer Loan Services)
04.2007 - 10.2020

Receptionist

Dr AUR Khan
04.1999 - 04.2007

Fish and Chip Shop Owner

Self Employed
01.1992 - 04.1999

Private Nanny

P A Pope
03.1982 - 12.1991

NVQ Level 1 - Child Care

Nelson & Colne College

GCSE -

Colne Park High School

Similar Profiles

  • Daniel Simms

    Daniel SimmsDaniel Simms

    Senior Pharmaceutical Scientist at Quality Control North WestSenior Pharmaceutical Scientist at Quality Control North West

  • JANICE STRICKLAND

    JANICE STRICKLANDJANICE STRICKLAND

    Cashier/barista at West Tennessee Health Care- North and Main HospitalCashier/barista at West Tennessee Health Care- North and Main Hospital

  • Sharon Elkington

    Sharon ElkingtonSharon Elkington

    Community midwife at North West London University Health Care NWLUHCommunity midwife at North West London University Health Care NWLUH

  • Nouman Akhtar

    Nouman AkhtarNouman Akhtar

    Sales & Executive Apprentice (Level 4) at Enterprise4allSales & Executive Apprentice (Level 4) at Enterprise4all

  • Rachel Roberts

    Rachel RobertsRachel Roberts

    Senior Analyst - Automated Advice at Wealth WizardsSenior Analyst - Automated Advice at Wealth Wizards

Create profile
Gillian Snowden