Gillian Sayers

• Enhanced team productivity by facilitating daily stand-up meetings.
• Resolved conflicts for improved team dynamics.
• Achieved project delivery deadlines through effective backlog management.
• Coached team members, boosted their understanding of Agile principles.
• Led sprint planning sessions, ensured alignment with business objectives.
• Encouraged continuous improvement culture through retrospective meetings.
• Fostered a collaborative environment to enhance team performance.

• Highly organised professional handling up to 30 in flight projects at any one time
• Responsible for liaising with business partners to gather their requirements and translating those to the development team by form of requirements documents/user stories
• Reviewed and approve test results to verify that business requirements were fully met
• Managed changes to customer requirements via change requests, cascading this to the development and testing team
• Attended project status meetings to collaborate with business partners and other teams to discuss project status and resolve issues and questions

Team manager role for up to five teams

• Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
• Coaching and development
• Performance appraisals and improvement plans
• Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
• Succession planning
• Developed action plans for continuous process improvement initiatives.
• Provided consistent leadership to maintain high levels of team performance and satisfaction.
• Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
• Boosted morale by recognising and rewarding exceptional work.
• Prioritised workload effectively, resulting in timely completion of tasks.
• Delegated responsibilities efficiently amongst team members.
• Steered project execution whilst adhering strictly to timeline constraints.
• Handled employee grievances to maintain harmony within the workforce.
• Fostered a positive work environment through effective communication and conflict resolution tactics.
• Conducted performance evaluations to identify areas of improvement.

• Improved system efficiency by implementing new software solutions.
• Undertook detailed data analysis for better business decision making.
• Successfully oversaw all stages of system development life cycle.
• Analysed and resolved technical problems, reducing downtime significantly.
• Mapped out specific requirements to formulate effective system designs.
• Led a team of developers in creating innovative software applications.
• Ensured regular maintenance tasks were completed, contributing to optimal performance levels of systems at all times.
• Documented processes clearly and comprehensively, promoting transparency and understanding among users and stakeholders alike.

The IT (Information Technology) department in AVX was a small self-contained unit with, at its maximum, 17 team members. I was responsible for all planning, development, testing and delivery of the Accounts Payable, Accounts Receivable and Shipping systems. I worked closely with the end users to establish their requirements and acceptance of final test results.