Gillian Roberts
Swindon,Wilts
Summary
Proactive Administrator with a robust background at Kingswood Surgery, adept in Office Administration and possessing exceptional organization and communication skills. Excelled in streamlining processes for medical report handling and patient data management, significantly enhancing operational efficiency. Skilled in Microsoft Office and customer interactions, consistently meeting QOF targets through meticulous attention to detail and proactive patient follow-ups.
Overview
23
23
years of professional experience
Work History
Administrator
kingswood surgery
07.2002 - Current
- Responding to requests for Medical Report, logging requests and tracking payments
- Compiling letters for patients for their reminders of annual reviews for Diabetes/CKD/Hypertension/CKD/COPD
- Following up on the reminders to ensure they have responded, and to pend for a secondary chase up
- Arranging medical referrals to hospitals
- Responding to queries via email and telephone
- Identify areas of Qof that require attention to hit their targets
- Palliative Care, to make sure everything is up to date on the system used and add or remove when necessary
- This system is linked to the hospital and out of hours
- Maintain spreadsheets for records of Depression, to ensure these are accurate for sending
- Adding data to records and scanning on to docman to keep a record in patient's notes
- Arrange mailings on behalf of the doctors, and coordinating via mail merge
- End of month claiming, stock taking
Education
Gcse -
PARK SCHOOL
01.1983
Skills
- Effective Organization Skills
- Driving
- Office Administration Experience
- First Aid
- Dementia awareness
- Health & safety
- Inventory Management
- Customer Interaction Skills
- Microsoft Office
- Communication skills
Highestlevelofeducation
GCSE or equivalent
Totalyearsofexperience
22
Eligibletoworkinuk
Yes
Personal Information
- Administrative Assistance
- Customer Service
- Medical Information
- Driving License: Cars
References
References available upon request.
Timeline
Administrator
kingswood surgery
07.2002 - Current
Gcse -
PARK SCHOOL
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