Summary
Overview
Work history
Education
Skills
Timeline

gillian paul

glasgow,rutherglen

Summary

Organised Team Leader with 6 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.


i really enjoy the team leader role and getting the best out of the team within the dept.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work history

one stop shop team leader

City Facilities Management
glasgow, rutherglen
03.2018 - Current
  • Fostered positive employee relationships through communication, training and coaching.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • completed monthly team meetings , 1 -2 -1 with colleagues
  • general support to the oss manager - Margaret Nelson

one stop shop operator

City Facilities Management
glasgow, rutherglen
02.2012 - 03.2018

asda helpdesk customer service

City Facilities Management
glasgow, rutherglen
02.2005 - 01.2012
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

helpdesk advisor

city facilities management
glasgow, rutherglen
01.2001 - 01.2005

sales advisor

sky
glasgow, glasgow
01.2000 - 01.2001
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Retained customers by building rapport and delivering tailored product recommendations.

Education

Bachelor of Science - european business and languages

Glasgow Caledonian University, Glasgow
09.1996 - 05.1999

Skills

  • Team supervision
  • Employee coaching and mentorship
  • hardworking
  • organised

Timeline

one stop shop team leader - City Facilities Management
03.2018 - Current
one stop shop operator - City Facilities Management
02.2012 - 03.2018
asda helpdesk customer service - City Facilities Management
02.2005 - 01.2012
helpdesk advisor - city facilities management
01.2001 - 01.2005
sales advisor - sky
01.2000 - 01.2001
Glasgow Caledonian University - Bachelor of Science, european business and languages
09.1996 - 05.1999

Similar Profiles

Create profile
gillian paul