Gillian Murray

In this role i manage a localised retirement housing service in accordance with the Housing Services Operational and Property Services Manuals to ensure that tenants receive a quality tenancy management and property maintenance service relating to the provision of their home. This is broken down into; regular inspections and ensuring any building defects are reported and progress is monitored; allocations and void management; testing of safety equipment and recording of data; tenancy management including offering advice to tenants on welfare benefits, debt management, rent payments in order to avoid rent arrears; managing any conflicts between tenants relating to the building/ any neighbour related issues; administration such as maintaining appropriate property, health and safety, tenant, staff and financial records, including IT systems; people management - managing and supporting any members of the staff team and any casual workers.

Mainly a computer system based role, this experience allows me to navigate new systems with ease. Frequent use of Microsoft Office, using Teams, Outlook for communication purposes and Word and Excel for report collation/ running macros. Other varied tasks including; dealing with goods inwards deliveries and assisting with any issues/ complaints that drivers and suppliers/ stores may face in order to minimise turnaround times; perpetual inventory counting and problem solving to resolve discrepancies; aiding systems wise with the smooth running of fresh, frozen, ambient and trunking stations; running reports to tight deadlines; resolving stock issues and exceptions to minimise operational impacts and maximise the flow of work availability; supporting in the resolution of supplier payment queries; assisting colleagues and management with system problems in the absence of systems managers; training any new starters and existing staff on new procedures.