Gillian McNaughton
Thornaby,Teeside
Summary
Compassionate and driven individual with natural affinity for animal care and support, coupled with strong interpersonal and organisational skills. Demonstrates proficiency in handling administrative tasks and providing exceptional customer service. Committed to making meaningful impact in the role of Countryside Worker Apprentice.
Overview
23
23
years of professional experience
12075
12075
years of post-secondary education
Work history
Veterinary Care Assistant
Kibbles Veterinary
Hemlington, North Yorkshire
12.2024 - Current
- Maintained clean and sterilised environments to prevent cross-contamination.
- Provided hands-on assistance during procedures, enhancing operational efficiency.
- Educated pet owners on preventive measures to improve community animal health.
- Facilitated euthanasia processes while offering emotional support to families.
- Handled laboratory tasks, including blood sample testing for rapid results.
- Assisted in surgical procedures, contributing to improved animal welfare.
- Conducted administrative activities to ensure accurate veterinary record-keeping.
Veterinary Care Assistant
PDSA
Middlesbrough
02.2022 - 11.2024
- Monitored anaesthesia during procedures to ensure animal safety.
- Assisted nurses in schedule III procedures, maintaining compliance with regulations.
- Supported veterinary surgeons in various tasks to enhance operational efficiency.
- Managed kennel operations, overseeing medical and surgical inpatients during hospitalisation.
- Cleaned, packed, labelled, and sterilised instruments and materials for surgical use.
- Facilitated discharge process for animals post-hospitalisation.
- Trained new staff members and volunteers to promote effective teamwork.
- Covered reception duties, handling administrative tasks and processing payments.
Accounts Assistant for accounts payable/receivable
Process Control Equipment LTD
06.2020 - 02.2022
- Executed general ledger accounting, ensuring accuracy in financial reporting.
- Managed bank reconciliations to maintain precise financial records.
- Processed payments through electronic banking to enhance transaction efficiency.
- Handled invoice processing to facilitate timely payments and cash flow management.
- Oversaw credit control measures to minimise financial risk and improve collection rates.
Animal Care Assistant
PDSA
Middlesbrough
02.2012 - 06.2020
- Engaged in comprehensive animal care processes as outlined above.
Waitress/Bar Tender
The Roundel Public House
06.2010 - 02.2012
- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
- Processed payments accurately to maintain financial integrity.
Sales Advisor, Deputy Manager, Floor Manager
New Look
03.2002 - 06.2010
- Ensured team and individual performance targets were consistently achieved.
- Delivered outstanding customer service and sales guidance to enhance client satisfaction.
- Coordinated merchandising activities to optimise store layout.
- Processed payments with accuracy and efficiency.
- Assisted in opening new stores across North East England and Scotland for New Look.
Education
Level 2 Certificate - assisting veterinary surgeons in the monitoring of animal patients under anaesthesia and sedation
College of Animal Welfare
LeedsLevel 3 Extended National Diploma - Animal Management
Askham Bryan College
Guisborough, Redcar and ClevelandNVQ Level 2 - Team Leading
Protocol Skills
MiddlesbroughEDI Key Skills Level 2 - Communication
Protocol Skills
MiddlesbroughNVQ Level 2 - Retail
Protocol Skills
MiddlesbroughFunctional Skills Level 2 - Mathematics
College of Animal Welfare
LeedsThornaby The Dene
Thornaby, Stockton-on-Tees 09.1995 - 06.1999
Skills
- Full clean driving licence
- Staff training
- Client communication
- Compassionate care
- Eagerness to learn
- Resilience under pressure
- Customer service excellence
Affiliations
- I enjoy practicing Yoga and taking my two dogs on long walks.
Accomplishments
As part of a team, I travelled the North East of England and Scotland assisting in several new store openings for New Look.
Recognition of my contribution and commitment as a volunteer with PDSA.
PDSA Exceptional Contributions Award for my dedication and passion for animal welfare and charitable objectives 2016·
Exceptional Performance Pay Award 2023
Abseiling off the Transporter Bridge to raise funds for PDSA.
Timeline
Veterinary Care Assistant
Kibbles Veterinary
12.2024 - Current
Veterinary Care Assistant
PDSA
02.2022 - 11.2024
Accounts Assistant for accounts payable/receivable
Process Control Equipment LTD
06.2020 - 02.2022
Animal Care Assistant
PDSA
02.2012 - 06.2020
Waitress/Bar Tender
The Roundel Public House
06.2010 - 02.2012
Sales Advisor, Deputy Manager, Floor Manager
New Look
03.2002 - 06.2010
Thornaby The Dene
09.1995 - 06.1999
Level 2 Certificate - assisting veterinary surgeons in the monitoring of animal patients under anaesthesia and sedation
College of Animal Welfare
Level 3 Extended National Diploma - Animal Management
Askham Bryan College
NVQ Level 2 - Team Leading
Protocol Skills
EDI Key Skills Level 2 - Communication
Protocol Skills
NVQ Level 2 - Retail
Protocol Skills
Functional Skills Level 2 - Mathematics
College of Animal Welfare
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