Gillian MacGruer

• Developed close working relationships with front office and back office staff.
• Created and implemented organizational policies and procedures.
• Boosted staff morale by offering constructive feedback and specific direction.
• Addressed and remedied all patient or team member issues.
• Supervised team 10 office personnel.
• Consulted with healthcare professionals on business decisions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Developed policies and procedures for effective practice management.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided supervision and management to team of support personnel.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed policies and procedures for effective pharmacy management.

• Developed policies and procedures for effective practice management.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Supervised team of 6 office personnel.
• Developed close working relationships with front office and back office staff.
• Trained interns and newly hired team members on office procedures and computer system.
• Created and implemented organizational policies and procedures.
• Boosted staff morale by offering constructive feedback and specific direction.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Developed policies and procedures for effective pharmacy management.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

This was working in DCN at the Western for 6 Consultants which was co-ordinating their operating lists

Previous to this I had worked with Neur-oncology and was the administrator for the clinic and MDT which included Consultant Neurologist, Consultant Neurosurgeon, 2 Consultant Oncologists and CNS.