Summary
Overview
Work history
Skills
Timeline
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Gillian Lowe

Gillian Lowe

BARNSLEY,England

Summary

A seasoned sales professional with over 25 years of experience, demonstrating strong communication skills and a positive attitude. Expertise in customer care, complaint handling, and live chat operation, complemented by proficiency in sales techniques and order processing. Adept at billing and invoicing, processing reports, and maintaining clear communication. Committed to continuous improvement and learning, with a focus on delivering exceptional customer service. Driven Customer Service Coordinator with knack for resolving complex issues and improving team efficiency. Enhanced customer satisfaction by streamlining processes and fostering collaborative environments. Known for delivering top-notch service and creating positive customer experiences.

Overview

27
27
years of professional experience

Work history

Customer service coordinator

Nasstar
Wakefield, West Yorkshire
04.2018 - Current
  • Handling inbound customer service calls with professionalism and
    efficiency.
  • Responding to customer queries via email and online chat platforms.
  • Managing complaints and escalations to ensure timely and
    satisfactory resolutions.
  • Producing detailed reports tailored to customer needs.
  • Guiding customers through the use of our online portal to enhance
    self-service capabilities.
  • Addressing a wide range of customer enquiries with clarity and care.
  • Sharing best practices and knowledge with team members to drive
    continuous improvement.
  • Coordinated communication between departments to streamline service delivery.
  • Responded to customer feedback and escalated issues to relevant teams for resolution.
  • Processed orders efficiently whilst focusing on accuracy and attention to detail.
  • Provided product information to customers, increasing understanding and engagement.

Senior Business Account Manager

Maplin Electronics
Rotherham, South Yorkshire
04.2007 - 04.2018
  • Successfully managed a monthly sales target of £90,000,
    consistently achieving and exceeding goals, earning multiple
    performance awards.
  • Led a team of four Account Managers, providing regular training
    and mentorship to drive team development and performance.
  • Maintained and grew a portfolio of business clients through
    proactive outbound calling, relationship management, and tailored
    product recommendations.
  • Oversaw the end-to-end sales process, including order placement,
    tracking, and after-sales support.
  • Collaborated closely with the Purchasing Team to source bespoke
    products and solutions for clients.
  • Managed credit control activities, including chasing overdue
    payments and maintaining healthy client accounts.
  • Conducted the majority of client interactions via phone, with
    occasional travel for in-person meetings and relationship building.

Customer sales representative

T-Mobile Deutsche Telekom
Rotherham, South Yorkshire
01.1999 - 04.2007
  • Assisted customers in selecting products that best meet their needs and preferences.
  • Educated customers on features and benefits of various mobile plans and devices.
  • Maintained up-to-date knowledge of promotions and new technologies to enhance sales.
  • Documented customer interactions accurately to ensure follow-up and service continuity.
  • Offered personalised solutions based on each customer's unique needs.
  • Promoted new products or services, generating interest among potential buyers.
  • Processed orders quickly and accurately ensuring seamless checkout process.

Skills

  • Strong Communication Skills
  • Patience and Empathy
  • Sales techniques
  • Order processing
  • Live chat operation
  • Customer care expertise
  • Over 25 years customer service experience
  • Willingness to improve and learn
  • Time Management Skills
  • Positive attitude
  • Complaint handling
  • Processing reports
  • Billing and invoicing
  • Clear communication

Timeline

Customer service coordinator

Nasstar
04.2018 - Current

Senior Business Account Manager

Maplin Electronics
04.2007 - 04.2018

Customer sales representative

T-Mobile Deutsche Telekom
01.1999 - 04.2007

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Gillian Lowe