Gillian Letford
Falkirk,Stirlingshire
Summary
Dedicated hardworking professional with knowledge of several industries and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
A professional representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills to which enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customised solutions to build loyalty.
Having experience with administrative work with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.
Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
1
1
Certification
Work history
HR Administrator and Recruitment Assistant
Mathiesons LTD
Falkirk
08.2023 - Current
- Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
- Logged job applications, interviews and recruitment outcomes in orderly systems.
- Distributed HR resources effectively across teams to best meet company compliance goals.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
- Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.
- Coordinated employee exit interviews and paperwork.
- Maintained and updated personnel records, storing employee information accurately for traceability compliance.
- Assisted with meetings and presentations within company.
- Produced accurate, reliable reports for management monitoring of personnel activity.
- Updated records with employee status, personal information and agreement term changes.
- Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
- Delivered friendly assistance with new hires throughout interviewing and hiring processes.
- Published current vacancies with clear job and applicant criteria.
- Supported team by demonstrating respect and willingness to help.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
- Understood importance of strict confidentiality at all times and handled confidential personal information.
- Maintained and updated employee files and records.
- Worked with department managers to implement best practice strategies for employees.
- Delivered tailored assistance to customers with disabilities.
Dental Nurse
Stuart Steven Dental
01.2023 - Current
- And Responsibilities: Knowledge of materials and the use of dental equipment
- Ability to support the dentist when working chairside
- Preparing materials for treatment: Crowns, fillings and impressions
- Processing digital and manual x-rays and storing the correctly
- Protecting patient data with the utmost confidentiality
- Ability to work in a fast paced environment whilst being forward thinking
- Ensuring surgery is stocked and ready for patients
- Complying with Health and Safety guidance such as COSHH and PPE
- Mercury handling and infection
Clinical Receptionist
Life Clinic
08.2022 - 11.2022
- Welcoming patients to the clinic
- Informing patients of treatments and varied treatment plans
- Managing the clinic social media, promotions and campaigns
- Managing the associates diary and booking appointments accordingly
- Ordering stock and ensuring associates have all the materials needed for appointments
- Keep the clinic cleaned and ensuring all hygiene standards are kept to the highest standard
- Handling cash and managing the daily/weekly banking
- Processing invoices for expenses and staff pay.
Office Administrator
Calnex solutions
05.2022 - 08.2022
- Providing administrative support for all employees at Headquarters, UK and overseas offices, including, booking travel and accommodation, arranging employee benefits, setting up meeting rooms and planning training courses
- Organising utilities and maintaining stock for UK and overseas offices as well as buying equipment
- Providing international shipping of equipment and stock to our UK and overseas offices
- Keeping policies and procedures up to date with guidance from Management
- Adapting to a fast paced, growing environment and meeting to tight, changing deadlines
- Prioritising tasks and providing flexible support to HR
- Engaging with all employees and delivering a positive, supportive team experience
- Assisting with Corporate Social responsibilities
- Corporate Giving and Calnex in the Community
- Organising events for all employees which include, catering, travel, venues, team games and gifts for events
- Being proficient in Microsoft packages such as, Excel, PowerPoint, Word to create task trackers, spreadsheets and documents
- Handling client and employee information with sensitivity
- Takeover of company Newsletter which included, updating on new employee bios, including events and company business news, giving info on our corporate giving and community giving
- Experience with SharePoint
- Reception duties which include, answering calls with a polite and helpful manner, forwarding calls to engineers and other employees, helping visitors and directing to meeting rooms and our wellbeing centres
- Implementing new processes for tasks such as, ordering new stock, Newsletter process, booking travel, gym induction process for new employees and wellbeing classess
- Managing quarterly gym inductions as well as new employee Wellbeing benefits calendar
- Setting up meeting rooms, catering for meeting and IT systems for virtual meetings through Zoom and Microsoft Teams.
Practice Administrator
Ashbank Vet Centre
04.2021 - 01.2022
- And Responsibilities: Greeting clients with a friendly and approachable manner face to face or over the phone
- Handling cash and card payments
- Handling debtors and outstanding payments
- Organising and managing paperwork efficiently
- Liaising with insurance companies and updating clients on their policies
- Handling banking and online bacs payments
- Setting up pet health schemes and other payments plans.
Veterinary receptionist
10.2017 - 08.2018
- Vets 4 pets
- Roles and Responsibilities: Booking appointments for clients over the phone or online booking systems, as well as face to face
- Using IT systems to receive lab results and medical histories and attaching onto patient files
- Complying with regulations when handling sensitive information
- Liaising with insurance companies and sorting policies and client insurance claims
- Comforting clients during difficult times and pet grievances
- Cash Handling and end of day banking.
Dental Nurse
01.2017 - 09.2017
- Stirling
- Roles and Responsibilities: Preparing surgery for patients
- Working chairside with the dentist to support during treatment
- Completing patient notes within NHS guidelines and dentists overview
- Charting and processing treatment plans
- Preparing material for treatments such as; fillings, crown cement and impressions
- Processing x-rays and filing them correctly
- Preparing and sterilising instruments and equipment through Health and Safety protocols for infection control and prevention
- Supporting patients to help them feel comfortable before, during and after treatments.
Team member
Greggs PLC
Stirling
11.2010 - 01.2015
- And Responsibilities: Giving customers excellent service
- Training new colleagues to Gregg's high standards
- Cash handling and end of day banking
- Ensuring health and safety compliances are always met
- Using COSHH and hygiene policies throughout
- Assisting with stock control and order to maximise profits.
Staff trainer
McDonalds
Stirling
05.2007 - 10.2009
- And Responsibilities: Training of both new and existing staff on up to date policies and protocols
- Assisting with food production and serving customers
- Cash handling and assisting on duty managers with end of day banking
- Ensuring health and safety standards are met correctly
- Keeping customers and staff up to date on new offers and products
- Awareness of product ingredients and allergy information.
Education
A-Levels -
St Modans High School
Skills
- Ability to work under pressure
- Ability to adapt to new roles
- Excellent communication and organisational skills
- Ability to learn new IT systems quickly
- Verbal and written communication
- Excellent patient care
- Computer literate
- Medical records management
- Patient schedule management
- Data entry
- Administrative support
- Confidentiality and discretion
- Exceptional time management
- Debt management
- Debtor account maintenance
- Event coordination
- Resolving errors
- Staff travel administration
- Office oversight
- Office mail/packages sorting
- Inventory systems
- Meeting planning
- Microsoft Office
- Office equipment maintenance
- Leave request processes
- Maintaining files
- Exit interview protocol
- Onboarding process management
- Interview management
- Conflict management
- Recruitment
- Employee onboarding procedures
- Payroll administration
- Sickness absence management
- Employee data management
- Administrative writing and reporting
Certification
- Conflict Management - Tayl - RoSPA certified
- Workplace Sexual Harassment Awareness - Tayl - RoSPA certified
- Disability Awareness - Tayl - RoSPA certified
- Equality and Diversity - Tayl - RoSPA certified
- Manual Handling - Tayl - RoSPA certified
Currently learning:
British Sign Language Level 1: Home learning
Driving License
B Category
Timeline
HR Administrator and Recruitment Assistant
Mathiesons LTD
08.2023 - Current
Dental Nurse
Stuart Steven Dental
01.2023 - Current
Clinical Receptionist
Life Clinic
08.2022 - 11.2022
Office Administrator
Calnex solutions
05.2022 - 08.2022
Practice Administrator
Ashbank Vet Centre
04.2021 - 01.2022
Veterinary receptionist
10.2017 - 08.2018
Dental Nurse
01.2017 - 09.2017
Team member
Greggs PLC
11.2010 - 01.2015
Staff trainer
McDonalds
05.2007 - 10.2009
A-Levels -
St Modans High School
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