Gillian Ireton

• Ensuring productivity levels are exceeded on phone enquiries, chat and admin related tasks.
• Answering a wide variety of enquiries relating to customer service issues and ensuring a positive outcome.
• Building customer trust, sharing destination knowledge and expertise from personal experiences and educational trips.
• Making the most of sales opportunities by cross-selling add-on products, including experiences to enhance destination enjoyment.
• Working towards monthly sales targets for passengers, revenue and holiday extras.

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During my employment at Destinology I was lucky enough to visit many different countries and I have first hand experiences and knowledge to enhance my sales. I specialised in the Indian Ocean, Dubai and Oman. I have visited over 29 islands in the Maldives. I also have a good level of knowledge of Mauritius and have visited many hotels. I am also very competent with The Caribbean and most of Europe.

During my employment at Destinology I achieved Gold sales status every year which meant I had hit the highest sales targets.

I managed to grow my client base to a personal status which meant that the company no longer supplied me with leads and I worked soley on repeat clients that I had built relationships with by delivering excellent customer service.