Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gillian Forman

Alcester,Warwickshire

Summary

Detail-oriented professional with expertise in bookkeeping software, financial reporting, and payroll administration. Demonstrates accurate cash handling and strong communication skills, ensuring precise financial operations. Committed to maintaining high standards of attention to detail.

Overview

48
48
years of professional experience
10
10
years of post-secondary education

Work History

Office Manager

Bridge End Ltd
Alcester, Warwickshire
12.2000 - Current
  • Liaised with IT department to rectify technical issues promptly.
  • Maintained company records in compliance with legal requirements.
  • Administered payroll system efficiently, avoiding errors or delays in payment cycle.
  • Managed supplier relationships to secure best pricing and service delivery.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Processed invoices and financial data with strong eye for detail.
  • Managed database to maintain updated records and accuracy.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Managed petty cash transactions, safeguarded company resources.
  • Conducted bank reconciliations regularly to maintain accurate records.
  • Managed client accounts to ensure timely payments.
  • Ensured compliance with accounting standards through diligent record keeping.
  • Input sales, purchase and cash transactions.
  • Completed daily and monthly bank reconciliations and noted any discrepancies.
  • Completed VAT return.
  • Completed month-end duties and monthly management accounts.
  • Reconciled all company accounts, including credit cards and expenses.
  • Uploaded invoices using retail software after verifying data.
  • Kept and updated digital and physical financial records.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Stored confidential information safely and securely in line with company protocol.
  • Completed daily reconciliations of previous days takings.
  • Calculated bills owed by customers, prepared invoices and distributed statements.
  • Prepared balance sheets and trial accounting balances.
  • Used correct classifications and coding for accounting transactions.


Manager - customer service

William Hill
Alcester, Warwickshire
03.1988 - 04.1995
  • Boosted sales through effective merchandising methods and promotional offers.
  • Managed betting operations, ensuring adherence to company policies and regulations.
  • Addressed customer queries about bet placements for increased comfort with processes involved.
  • Processed swift payouts upon winning bets, enhancing customer satisfaction levels.
  • Implemented conflict resolution strategies when necessary to maintain a peaceful atmosphere within the facility.
  • Ensured compliance with betting laws and regulations for safe operation of the shop.
  • Maintained accurate records of all bets made, enabling effective management of shop funds.
  • Managed end-of-day cash reconciliation tasks, guaranteeing accuracy in financial reports.
  • Monitored on-going races and matches via live broadcasts and updated odds accordingly, maintaining current and accurate information for patrons.
  • Enhanced customer satisfaction by providing excellent service at the cashier's desk.
  • Handled cash transactions for customers, ensuring a smooth gambling experience.
  • Provided information on betting procedures to new customers, leading to improved client understanding and engagement.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Resolved customer complaints and answered queries about store products.
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Checked notes carefully to spot counterfeit currency.

Bank teller

Barclays Bank PLC
Alcester, Warwickshire
07.1977 - 08.1985
  • Organised documents, enhancing administrative efficiency.
  • Resolved queries with detailed product knowledge.
  • Balanced vaults and ATMs, ensuring optimal cash availability.
  • Managed high-volume cash handling for efficient banking operations.
  • Updated customer databases regularly for up-to-date records.
  • Identified potential sales leads whilst delivering excellent service.
  • Performed daily cash drawer reconciliation to maintain accuracy.
  • Delivered exceptional service for enhanced customer relations.
  • Handled sensitive information discreetly, safeguarding client confidentiality.
  • Improved customer satisfaction by promptly processing transactions and answering inquiries.
  • Provided customer records on demand, including account statements and copies of checks.
  • Completed accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Reconciled cash drawer and resolved discrepancies.
  • Logged cashier's cheques and other transactions to maintain accuracy of account records.
  • Processed cash deposits and withdrawals for customers.

Education

AAT Degree Level - Accounts

Heart of Worcester Collegue
Bromsgrove
09.1997 - 06.2000

Sage Accounts - Accounts

Heart of Worcester College
Redditch
01.1996 - 06.1997

O Levels - Maths, English, History, Geography, Sociology.

Greville High School
Alcester, Warwickshire
09.1971 - 05.1977

Skills

  • Operating bookkeeping software
  • Completing financial reporting
  • Accurate payroll administration and processing
  • Precise and accurate cash handling
  • Excellent communication skills
  • Attention to detail

Affiliations

  • Alcester Town Councillor - For over 10 years. In 1999 and 2000 I was Mayor of Alcester
  • Kinwarton Parish Council Councillor.
  • Chair person of Alcester War Memorial Town Hall.
  • Chiar of Ekica Fundraising
  • My other interests include reading, walking, and spending time with my family.

Timeline

Office Manager

Bridge End Ltd
12.2000 - Current

AAT Degree Level - Accounts

Heart of Worcester Collegue
09.1997 - 06.2000

Sage Accounts - Accounts

Heart of Worcester College
01.1996 - 06.1997

Manager - customer service

William Hill
03.1988 - 04.1995

Bank teller

Barclays Bank PLC
07.1977 - 08.1985

O Levels - Maths, English, History, Geography, Sociology.

Greville High School
09.1971 - 05.1977

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Gillian Forman