Gillian Farrington
Wallasey,Merseyside
Summary
A dedicated professional with strong communication skills, known for remaining calm under pressure and demonstrating a non-judgemental and empathetic approach. Adept at fostering positive interactions and understanding diverse perspectives. Committed to supporting organisational goals and enhancing team harmony.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Community Hub Support
Involve Northwest
Birkenhead, Wirral
2022.09 - Current
- Carry out day-to-day administrative duties accurately and efficiently.
- Welcome visitors, demonstrating respect, friendliness and a willingness to help wherever needed.
- Signpost community members to relevant services.
- Offer friendly, efficient customer service and handle challenging situations with ease.
- Help facilitate community groups.
- Prepare food parcels for those who have been identified as in need.
Customer Services Advisor - One Stop Shop
Wirral Council
Birkenhead, Wirral
2000.05 - 2021.07
- Advised customers on a variety of issues such as welfare benefits, council tax support, social services and housing.
- Handled high volumes of people both face-to-face and over the phone.
- Kept accurate records, maintaining confidentiality.
- Managed complex customer issues to the most successful outcome where possible.
Education
GCSEs (O-Levels) -
Oldershaw School
Wallasey, WirralA-Levels -
Birkenhead Sixth Form
Birkenhead, WirralSkills
- Strong communication skills
- Calm under pressure
- Non-judgemental
- Empathetic
Affiliations
- My interests are largely focused around my family and friends. I enjoy reading and being outdoors. My passion, though, is litter-picking, which I enjoy enormously. I find it to be very therapeutic and satisfying. My next venture is planting wildflower seeds in my local area.
Certification
I have completed many training courses throughout my career including: Equality and Diversity Awareness, Safeguarding, Food Hygiene, Loan Shark Awareness and Gambling Related Harm.
Timeline
Community Hub Support
Involve Northwest
2022.09 - Current
Customer Services Advisor - One Stop Shop
Wirral Council
2000.05 - 2021.07
GCSEs (O-Levels) -
Oldershaw School
A-Levels -
Birkenhead Sixth Form