Gillian Donald
Hamilton,Scotland
Summary
Highly motivated, passionate and adaptable individual with over 16 years extensive experience within the Motor and Finance Industry. Skilled in managing financial accounts, data entry, preparing financial reports, and ensuring compliance with regulations. Strong communication and telephony skills with the ability to liaise between internal and external agencies and also liaising with customers to deliver financial information and collection of outstanding payments. Utilises strong analytical abilities and attention to detail to streamline processes and optimise financial data. A very compassionate and diverse individual who has the ability to listen well, prioritize workload and work as part of an intimate team. One who is seeking to leverage creativity, talent and vision to secure a rewarding full-time role and utilize professional and personal skills to contribute towards achieving your companies vision.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Finance Administrator
John Clark Motor Group
Stirling
08.2022 - 07.2025
- Provide comprehensive secretarial support to the Finance Director, ensuring smooth daily operations within the Central Funding Unit
- Assist with the planning, creation and delivery of monthly Finance Data and Reporting
- Invoicing, Expense Reporting, Monthly Budgeting
- Processing a high volume of finance applications which led the team to increase sales targets by over 70%
- Responsible for assessing and inputting customer data and providing customers with a finance offer using a panel of finance lenders
- Prepare and deliver detailed daily usage reports using various software applications proficiently
- Improve and update record keeping systems with attention to detail and thoroughness
- Interact with customers professionally by phone, email and in-person to deliver accurate service information
- Handle negotiations with outside finance vendors and service agencies to meet group needs
- Liaising with management to discuss and negotiate internal and external problems and finding solutions to improve and correct these
- Product Sales via phone to potential customers
- Data Analysis to identify problematic areas and assisting with creative ideas to improve targets and performance.
Finance Administrator
Arnold Clark Motor Group
Glasgow
02.2015 - 08.2022
- Answered inbound phone calls, resulting in excellent customer service provided to Clients and Sales Executives
- Processed high volumes of finance applications
- Negotiated with vendors and service providers to produce excellent customer outcomes
- Facilitated internal communication.
- Regularly updated company databases by adding new customer contact information and employment details.
- Customer and financial data entry
- Strong telephony skills with 3rd party financial companies and inhouse sales executives
- Communicating financial information via emails
Education
Bachelor of Arts - Performing Arts
Cumbria Institute of the Arts
09.2003 - 06.2006
Skills
- Tools : Microsoft Office, Basic Excel, Internal Company Finance Platforms, Motor Industry Data Platforms
- Hard Skills : Financial Data Analysis, Invoice Processing, Daily Banking Tracker, Data Entry, Budgeting, Telephony Skills, Credit Control, Calendar Management, Monthly Auditing
- Soft Skills : Creativity, Excellent Communicator, Rapport Building, Attention to detail, Team & Customer relationship building, Problem solving, Adaptability, Organisation, Forward Planning, Imaginative, Excellent Listener, Quick Learner & Trustworthy
Affiliations
- Amateur Dramatics - Performing in the Kings Theatre Glasgow in various musicals
- Landscape Photography, Hillwalking, Birdwatching, Playing Golf, Watching Ice Hockey
- Holistic Therapies - working towards level 1 Reiki, Mindfulness Meditation, Music Therapy, Listening to Others
Previous Roles
Royal Bank Of Scotland - Customer Service advisor
- Personal and business account management, invoicing, cash and card transaction handling, financial advice, active knowledge of loans, credit cards overdrafts and investments, face to face customer communication, use of banking software and ledgers, managing various workloads to optimize personal targets and performance
Volunteering Experience
Birdline Parrot Rescue Charity : Volunteer Area Co-ordinator
- Over 10 years experience co-ordinating, planning and carrying out home visits for potential fosters, assisting with planning and co-ordinating large scale charity events, building relationships with potential clients and collaborating ideas to raise funds and awareness of this UK wide charity
Glasgow's Children's Hospital : Events Volunteer
- Assisting with the planning and running of local events, Financial Planning and Invoicing
Timeline
Finance Administrator
John Clark Motor Group
08.2022 - 07.2025
Finance Administrator
Arnold Clark Motor Group
02.2015 - 08.2022
Bachelor of Arts - Performing Arts
Cumbria Institute of the Arts
09.2003 - 06.2006
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