Gillian Avery
Wallasey,Merseyside
Summary
Reliable and conscientious professional with strong customer service skills and experience in retail and office environments. Proven ability to work effectively both independently and as part of a team, demonstrating initiative and drive for success. Ambitious and dedicated to achieving results in diverse settings.
Overview
27
27
years of professional experience
9
9
years of post-secondary education
Work history
Administration Assistant
Arfon Rewinds, Bromborough – Owned by Wilo UK Ltd
08.2022 - 11.2025
- Provided administrative support to a team focused on geared motors, pumps, and generators.
- Managed customer database to ensure accurate records and efficient job booking.
- Followed up on customer enquiries, quotes, and purchase orders diligently.
- Closed completed jobs and issued invoices via SAP Finance system.
- Resolved customer queries related to credit notes and invoices promptly.
- Approved supplier invoices in Conrab, ensuring correct coding to purchase orders.
- Answered telephone calls and greeted visitors professionally.
Temporary Administration Assistant
Forrest Recruitment Agency
03.2022 - 08.2022
- I worked as an office temp, I have completed assignments in various companies, completing reception and general administration work.
Design Co-Ordinator
Scottish Power plc
06.2006 - 12.2021
- Co-ordinated low voltage quotes, service alterations, and new connections from Nov 2019 to Dec 2021.
- Utilised Athos Database, Adobe, and SAP for quote generation and client communication.
- Addressed customer queries regarding design, acceptance, payment, and delivery processes.
- Provided administration support to 132kv team using SAP for project costings and invoicing.
- Managed financial administration for Commercial & Performance Team from Oct 2015 to Sept 2018.
- Verified NRSWA Streetworks charges using Symology for accurate invoicing.
- Scheduled engineers' work plans including holidays and standby rotas from July 2012 to Oct 2015.
- Organised HR Training Department courses and co-ordinated C&G exams from June 2006 to July 2012.
Temporary Administration Assistant
Scantec Personnel Agency
02.2006 - 06.2006
- I worked as an office temp with various companies after being made redundant by Littlewoods.
Assistant Merchandiser
Littlewoods Stores Head Office, Liverpool
Liverpool
02.2001 - 11.2005
- Ensured continuous product availability through effective distribution strategies.
Analysed stock and sales data to assess product performance and market trends.
Provided historical sales data to support future range development initiatives.
Collaborated on supply chain information to enhance operational efficiency.
Assistant Manager
Iceland Frozen Foods Plc, Kirkby/ Walton/ Waterloo/ Skelmersdale
Kirkby/ Walton/ Waterloo/ Skelmersdale
09.1998 - 02.2001
- Successfully managed stock levels, resulting in maximised sales and reduced shrinkage.
Led recruitment and training initiatives for staff to ensure operational efficiency.
Developed rotas that aligned with store demands while promoting customer service excellence.
Education
Wirral Metropolitan College, Eastham
Eastham 01.2000 - 01.2001
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Wirral Metropolitan College, Wallasey
Wallasey 01.1995 - 01.1996
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Weatherhead High School, Wallasey
Wallasey 01.1982 - 01.1989
Skills
- Customer relationship management
- Invoice processing
- Financial administration
- Team collaboration
- Knowledge of SAP S/4 Hana
- Microsoft Office
TRAINING
- 2006-2021 Scottish Power plc In-house Training Excel 2000, SAP Business Requisition, Fire Warden, Campus, Networks Appreciation, CCT, Enpart, Red Owl, Scope, Geo Field, Forecast Database, Sap Sigor, Symology, Athos, GDPR, NAVI, UMV, Adobe Acrobat Design, Roames
- 1998- 2001 Iceland Frozen Foods In-house Training NVQ Distributive Operations Level 1, NVQ Customer Service Level 2, Basic Food Hygiene, Presentation Skills and Effective Teams
Affiliations
- I enjoy attending theatre shows and especially love musicals.
- I enjoy gardening, planting bulbs, growing plants from seed.
References
References available upon request.
Timeline
Administration Assistant
Arfon Rewinds, Bromborough – Owned by Wilo UK Ltd
08.2022 - 11.2025
Temporary Administration Assistant
Forrest Recruitment Agency
03.2022 - 08.2022
Design Co-Ordinator
Scottish Power plc
06.2006 - 12.2021
Temporary Administration Assistant
Scantec Personnel Agency
02.2006 - 06.2006
Assistant Merchandiser
Littlewoods Stores Head Office, Liverpool
02.2001 - 11.2005
Wirral Metropolitan College, Eastham
01.2000 - 01.2001
Assistant Manager
Iceland Frozen Foods Plc, Kirkby/ Walton/ Waterloo/ Skelmersdale
09.1998 - 02.2001
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Wirral Metropolitan College, Wallasey
01.1995 - 01.1996
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Weatherhead High School, Wallasey
01.1982 - 01.1989