Gill Mordain
Carlisle,Cumbria
Summary
Accomplished HR professional with expertise in leadership, influence and organisational development. Demonstrates a strong ability to evaluate performance metrics and enhance employee management and development. Skilled in mentoring, coaching, and fostering positive employee relations to drive organisational success.
Seasoned professional with focus on delivering strategic solutions engaging and enhancing work of operational teams Sound knowledge of mental health services inclusive of child and adolescent mental health. Capable of identifying opportunities, creating tailored strategies, and implementing innovative approaches to solve complex challenges. Specialises in fostering strong client relationships and providing expert advice to enhance operational efficiency and performance.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Workforce Consultant
Cumbria Primary Care Network
Whitehaven, Cumbria
11.2024 - Current
- Conducted analysis of workforce trends, identifying key areas for improvement.
- Facilitated workshops to implement Quality Improvement structures, promoting team collaboration.
- Developed training materials aimed at enhancing employee skills and service quality.
- Collaborated with colleagues to optimise organisational communication processes.
Associate Director
Birmingham and Solihull NHS Trust
Birmingham, West Midlands
05.2022 - 07.2024
- Transformed patient care pathways by leading strategic initiatives focused on quality improvement.
- Conducted stakeholder engagement sessions to inform decision-making regarding people strategy and Quality Account development.
- Implemented systems for workforce planning and development, enhancing reporting mechanisms.
- Provided employee relations advice and developed and delivered training programmes to enhance service delivery.
- Produced comprehensive business cases that leveraged workforce growth and technology to boost service delivery.
- Directed regulatory compliance efforts with CQC, ICB, and commissioners, developing actionable plans for organisational leadership.
- Collaborated with corporate and clinical teams as chair of policy management committee to create operational policies.
- Oversaw governance structures in the Trust, designing effective risk management processes.
- Identified performance improvement opportunities through thorough review of quality standards compliance.
Consultant
Essex Parrtnership University NHS TRust
Wickford, West Midlands
01.2015 - 03.2022
- Developed comprehensive workforce development strategies, enhancing service delivery efficiency.
- Reconstructed people committee structures and revised HR policies for improved governance.
- Conducted thorough operational analyses, identifying key areas for enhancement.
- Formulated workforce planning and talent management strategies to boost recruitment and retention.
- Led cost improvement initiatives, successfully reducing expenditure by nearly £1m.
- Facilitated workshops to equip team members with essential skills and competencies.
- Managed complex employee relation investigations, preparing detailed reports and representing at tribunals as required.
- Implemented diverse training programmes in HR management and established a Quality Academy, training over 500 champions to drive service improvements.
- Worked closely with the OD team and psychology to support staff wellbeing through workshops, occupational health services and trauma informed care sessions.
Consultant
Variable
Countrywide
07.2014 - 03.2020
- Led the workforce elements of the closure of MId-Staffordshire Hospital
- Led strategic initiatives to improve patient care pathways and operational efficiencies.
- Facilitated training sessions to develop staff skills and enhance team collaboration.
- Conducted comprehensive assessments to identify areas for service improvement and innovation based on acuity and workforce planning.
- Delivered against TUPE requirements and gave advice to HR team and operational managers on employment law.
- Worked with Korn Ferry and NHS Leadership Academy to develop and deliver a range of prorammes to drive strategic organisational delivery and empower employees to develop and drive improvement.
Director of HR/OD
Cumbria Partnership Trust
Penrith, Cumbria
11.2004 - 03.2013
- Provided strategic leadership to mental health board and coordinated shared HR services for three PCTs.
- Developed and implemented comprehensive talent management strategies to enhance workforce performance.
- Facilitated organisational change initiatives by advising senior leadership on best practices.
- Oversaw recruitment processes through innovative sourcing techniques to attract top talent.
- Led employee relations issues and delivered case law training sessions.
- Produced a 20-year workforce plan, restructuring community hospital workforce effectively.
- Advised on regulatory compliance related to employment law and HR management best practices.
- Directed employee engagement programmes to foster a positive workplace culture and boost morale.
Education
Masters - International Development
Open University
Newcastle upon Tyne 01.2010 - 01.2012
Masters - Employment Law
Masters in Employment Law - not completed result of cancers
Newcastle upon Tyne 09.2012 - 12.2013
Master of Business Administration - Business including model in HRM
Open University
Newcastle 09.2010 - 08.2012
Diploma in Health an Social Care Management - Healthcare Management
Open University
Newcastle 04.2009 - 04.2011
Certificate - Healthcare Management
Open University
Newcastle 09.1996 - 09.1997
Diploma - Personnel Management
Diploma in Personnel Management
Open Learning 04.1986 - 03.1988
Skills
- Leadership influence
- Performance metrics evaluation
- Organisational development
- Mentoring and coaching
- Employee management and development
- Employee relations
Certification
Member of CIPD
I hold a range of certificates in safeguarding adults and children, information governance, employee relations and quality improvement, employee engagement, schwartz rounds that I believe are all relevant to this post.
References
References available upon request.
Timeline
Workforce Consultant
Cumbria Primary Care Network
11.2024 - Current
Associate Director
Birmingham and Solihull NHS Trust
05.2022 - 07.2024
Consultant
Essex Parrtnership University NHS TRust
01.2015 - 03.2022
Consultant
Variable
07.2014 - 03.2020
Masters - Employment Law
Masters in Employment Law - not completed result of cancers
09.2012 - 12.2013
Master of Business Administration - Business including model in HRM
Open University
09.2010 - 08.2012
Masters - International Development
Open University
01.2010 - 01.2012
Diploma in Health an Social Care Management - Healthcare Management
Open University
04.2009 - 04.2011
Director of HR/OD
Cumbria Partnership Trust
11.2004 - 03.2013
Certificate - Healthcare Management
Open University
09.1996 - 09.1997
Diploma - Personnel Management
Diploma in Personnel Management
04.1986 - 03.1988
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