Gill Kingham
Manchester,UK
Summary
Highly skilled professional with experience in SAGE Accounting and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Demonstrates a positive, proactive approach and accountability as a team member with a strong focus on quality. Effective communicator capable of engaging diverse audiences through both written and verbal means. Proven ability to support and coach colleagues to enhance team performance. Strong analytical skills enable the interpretation and presentation of complex data. Adept at managing relationships with internal and external stakeholders. Expertise in call centre systems and customer relationship tools to meet performance targets. Flexible and adaptable to changing priorities while maintaining consistent attention to detail. Experienced in company secretarial practice, invoice processing, business administration, process improvement, document preparation, customer service, and data entry.
Overview
32
32
years of professional experience
1
1
Certification
Work history
Company Secretary
Powersport Ltd
Manchester
12.1999 - Current
- Delivered comprehensive secretarial support for high-value recreational vehicle dealership.
- Ensured compliance with anti-money laundering regulations and oversaw reporting processes.
- Managed VAT returns, liaising directly with HMRC to guarantee accuracy.
- Produced sales and purchase invoices while managing bookkeeping using SAGE Accounting software.
- Negotiated with suppliers to enhance cost-effectiveness and product quality.
- Utilised Microsoft Office for documentation, correspondence, and reporting tasks.
- Executed statutory filings on time, achieving full regulatory compliance.
- Maintained meticulous company records, ensuring accessibility and accuracy.
- Maintained company records meticulously, ensuring accessibility and accuracy at all times.
- Ensured timely statutory filings, resulting in regulatory compliance.
- Facilitated training sessions for staff development and upskilling initiatives.
- Streamlined administrative systems for increased efficiency.
- Oversaw risk management processes to mitigate potential threats.
- Received, sorted and distributed incoming mail.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Private Banking Consultant
RBS Group
Manchester
01.2013 - 01.2020
- Managed relationships with high-net-worth clients to support financial growth and retention.
- Handled complex queries end-to-end, ensuring prompt and compliant resolution.
- Managed high-value payments up to £2 million, ensuring adherence to compliance protocols.
- Supported colleagues on complex payment and system queries to ensure excellent customer outcomes.
- Led engagement initiatives for 120 personal banking officers, including charity partnerships and events.
- Customer Adviser (OB&R and Service)
- Delivered outstanding customer service, contributing to NatWest's goal to be No.1 for service, trust, and advocacy.
- Acted as first point of contact for customer inquiries, identifying needs and providing tailored solutions.
- Investigated and resolved complex issues, ensuring full ownership and follow-up.
- Utilized “YES” check processes to enhance customer experience and ensure compliance.
- Implemented robust control measures to reduce operational risks.
- Promoted banking products and services, increasing brand visibility.
Service Centre Senior Administrator
Friends Provident Life and Pensions Ltd
Salisbury
04.1994 - 09.2009
- Updated policyholder records across multiple internal systems in compliance with data protection standards.
- Provided expert knowledge on life and pension products to internal and external stakeholders.
- Supported staff training and adapted workflows to reflect new government legislation.
- New Business Senior Customer Consultant (Phone Based)
- Liaised with financial advisers, HMRC, NICO, and internal teams to manage new business operations.
- Designed and implemented updated procedures aligned with regulatory changes.
- Oversaw complaint handling and quality control functions as appointed liaison officer.
- Provided cross-departmental support to maintain service levels under tight deadlines.
- Managed incoming correspondence effectively, ensuring timely responses from relevant parties.
- Maintained strict confidentiality whilst handling sensitive information and documents.
- Fostered positive relationships with clients by providing excellent customer service.
- Oversaw all aspects of office maintenance, promoting clean and organised workspace.
- Delegated tasks efficiently, improving overall productivity in process.
- Streamlined office procedures for improved efficiency.
- Facilitated staff training sessions to enhance team performance.
Education
Secondary Education - Mathematics and English
GCSE Level
Maghull, LiverpoolGCSEs - Art
Secondary School
Maghull, Liverpool RSA/OCR Typing - Secretarial
Secondary School
Maghull, Liverpool Skills
- Experience with SAGE Accounting and Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Positive, proactive, and accountable team member with strong focus on quality
- Effective communicator, both written and verbal, able to engage diverse audiences
- Experienced in supporting and coaching colleagues to enhance team performance
- Proven relationship management skills across internal and external stakeholders
- Expertise in call centre systems and customer relationship tools to meet performance targets
- Flexible and adaptable to changing priorities with consistent attention to detail
- Invoice processing
- Business administration
- Process Improvement
- Document preparation
- Flexible
- Data Entry
Accomplishments
- Facilitated workshops to strengthen collaboration and internal working relationships.
- Streamlined administrative processes by introducing improved procedures and best practices.
- Implemented process mapping initiatives to enhance regulatory compliance and efficiency.
- Developed and monitored Quality Assurance checks for the Specialist High Value Investment sector, improving accuracy in HMRC annual tax reporting.
Additional information
- Experience with SAGE Accounting and Microsoft Office applications.
- RNLI Ambassador supporting local Personal Watercraft Clubs.
- Enthusiast in water sports, particularly water skiing and jet skiing around the North Wales coastline.
Affiliations
- Jet Skiing & water skiing and outdoor activities
Certification
Personal Water Craft Certificate of Competency
References
References available upon request.
Timeline
Private Banking Consultant
RBS Group
01.2013 - 01.2020
Company Secretary
Powersport Ltd
12.1999 - Current
Service Centre Senior Administrator
Friends Provident Life and Pensions Ltd
04.1994 - 09.2009
Secondary Education - Mathematics and English
GCSE Level
GCSEs - Art
Secondary School
RSA/OCR Typing - Secretarial
Secondary School