Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Timeline
Generic

GILL DIAS

Uxbridge

Summary


Dependable professional with strong organisational skills and keen eye for detail, well-suited for the Role. Proficient in data entry and compliance, along with strong communication skills. Committed to ensuring accurate and timely processing deadlines to support organisational goals.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

Payroll Administrator / Secretary / Receptionist

Anderson Shaw
03.2014 - 06.2017
  • Company Overview: Chartered Accountants
  • Prepare and manage payroll processes of client’s employees
  • Gather all payroll related data
  • Review and calculate timesheets data and hours worked
  • Calculate salaries, wages and overtime wage sheets
  • Create and run salary sheets and reports
  • Manage, maintain and update payroll related data
  • Update salary sheets and schedules
  • Answer and clarify employees on payroll related inquiries
  • Submit payroll reports and sheets on time to the finance or other related department
  • Submit RTI filing in time to HMRC
  • Assist accounts staff by: providing payroll reports (company summary etc.) of the concerned client
  • Preparing audit files
  • Bank reconciliations
  • Preparing and updating excel sheets with the client information
  • Chartered Accountants

Accounts Administrator

Hertel Solutions
05.2013 - 03.2014
  • Update the system with the job cards received from the service engineers
  • Raise invoices / credit notes to the client on the invoicing system
  • Prepare weekly report for submission to the operations manager
  • Deal with client queries
  • Liase with the service engineers to get the queries sorted raised by the clients
  • Carry out other admin jobs (scanning, preparing clients CD, stationery and posts)

Secretary / Receptionist / Office Administrator

Anderson Shaw
03.2012 - 01.2013
  • Company Overview: Chartered Accountants
  • Drafting letters
  • Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records and spreadsheets
  • Maintaining office systems;
  • Liaising with staff in other departments and with external contacts;
  • Ordering and maintaining stationery, equipment and office supplies;
  • Sorting and distributing incoming post and organising and sending outgoing post;
  • Organising and storing paperwork, documents and computer-based information;
  • Photocopying, printing and scanning various documents, sometimes on behalf of other colleagues
  • Chartered Accountants

Process Leader

AXA Business Services
07.2004 - 08.2009
  • Supervise 15 claims negotiators
  • Ensure inbound calls are handled within 80/20 interval
  • Monitor the daily stat reports and provide daily, weekly, and monthly coaching to the negotiators
  • Monitor the schedule adherence and attendance
  • Provide monthly schedule for start time, break & lunch
  • Maintain an average of 95% quality assurance
  • Handle escalated calls
  • Offer support to the team
  • Organize and conduct training of new hires within the claims department
  • Authorize payment up to £25,000
  • Deal with claims involving Judgement and Solicitors
  • Provide weekly, monthly and annual reports to the Manager and explain the same to the Foreign Delegates
  • Attend conference calls with the UK staff to discuss the monthly performance of the process relay

Education

Bachelors in Arts - Political Science

Fergusson College
01.2001 - 01.2004

HSC - Arts

S.S.Angle Higher Secondary School
01.1999 - 01.2001

SSC - Arts

St. Anthony’s High School

Advanced Diploma - undefined

AAT

Insurance, Legal & Regulatory - undefined

Chartered Insurance Institute

General Insurance Business - undefined

Chartered Insurance Institute

Underwriting Insurance Process - undefined

Chartered Insurance Institute

Skills

  • Soft spoken
  • Disciplined
  • Exceptional interpersonal skills
  • Adapting quality
  • Non stop working ability
  • Target centric
  • Result oriented
  • Excel proficiency

Accomplishments

  • Have been a consistent performer and hence was given the opportunity to go to England for transitioning Third Party Quantum.
  • Have successfully completed the Train the Trainers course, hence a certified process trainer for Commercial as well as Personal Motor Claims Department.
  • Because of the tremendous product knowledge, was given the responsibility of Quality Auditor to ensure the perfection in quality deliverables of the team.

Custom

I hereby acknowledge and declare that the above given information is true to the best of my Knowledge.

Timeline

Payroll Administrator / Secretary / Receptionist

Anderson Shaw
03.2014 - 06.2017

Accounts Administrator

Hertel Solutions
05.2013 - 03.2014

Secretary / Receptionist / Office Administrator

Anderson Shaw
03.2012 - 01.2013

Process Leader

AXA Business Services
07.2004 - 08.2009

Bachelors in Arts - Political Science

Fergusson College
01.2001 - 01.2004

HSC - Arts

S.S.Angle Higher Secondary School
01.1999 - 01.2001

SSC - Arts

St. Anthony’s High School

Advanced Diploma - undefined

AAT

Insurance, Legal & Regulatory - undefined

Chartered Insurance Institute

General Insurance Business - undefined

Chartered Insurance Institute

Underwriting Insurance Process - undefined

Chartered Insurance Institute

Similar Profiles

Create profile
GILL DIAS