Gill Cook
Old Town Stevenage,Hertfordshire
Summary
Organised and dependable Administrator with many years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work history
Administrator officer
University of Hertfordshire
Hatfield, Hertfordshire
12.2007 - Current
- Handled queries through multiple channels eg. Teams, email and phone to deliver excellent customer service.
- Streamlined work tasks to optimise efficiency.
- Prioritisation of daily tasks to support department of 220 staff.
- Ensured timely completion of administrative tasks, reducing workflow disruptions.
- Daily use of Microsoft word, excel and CRM software
- Managed diary effectively, contributing to smooth administration operations.
- Arranged meeting rooms, travel, and catering for successful event outcomes.
- Documented detailed minutes and notes from meetings for senior managers distribution.
- Improved document organisation systems for easier file retrieval.
- Created and distributed invoices to customers.
- Readied materials ahead of publication to meet customer needs.
- Reporting of building faults to Estates department and follow up of completed works
Facilities and customer service manager
Brand Ltd
Durban - South Africa
03.1995 - 08.1999
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Introduced accounting programme to streamline invoicing and accurate accounting records.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Maintained company records in compliance with legal requirements. Invoicing of £500k per month.
- Improved office efficiency by streamlining administrative procedures.
- Managed supplier relationships to secure best pricing and service delivery.
- Maintained records of facility usage, aiding in future planning.
- Implemented health and safety regulations, protecting personnel on site.
- Achieved efficient work environment
- Held team meetings regularly.
- Developed staff training programmes to enhance service quality.
- Streamlined facilities operations for improved efficiency.
Education
Bachelor of Law Hons - Law
Open University
Milton Keynes 09.2019 - 06.2024
Skills
- Facilities management experience
- Contract oversight
- Knowledge of GDPR compliance
- Contract reviewing
- Safety compliance awareness
- Experience working on CRM systems
- Familiarity with HR processes
- Procurement knowledge
- Budget management
- Word, Excel and Teams and SharePoint
Affiliations
- Mentoring children through a charity, Tennis, walking, Cinema.
Accomplishments
Completed my Law degree last year.
References
References available upon request.
Timeline
Bachelor of Law Hons - Law
Open University
09.2019 - 06.2024
Administrator officer
University of Hertfordshire
12.2007 - Current
Facilities and customer service manager
Brand Ltd
03.1995 - 08.1999
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