Gilbert Amoah Bruce
Croydon,UK
Summary
Emerging IT professional eager to contribute immediate value in support roles. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethic and history of self-motivated goal achievement. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
Information technology specialist
Ministry of Education
Accra, Ghana, Ghana
2022.08 - Current
- Oriented users to operate new software and computer equipment.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Documented repairs in log book to maintain accurate records.
- Monitored local network to optimise performance.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Implemented infrastructure connectivity solutions, optimising phone systems and data networking.
- Contributed to infrastructure projects, collaborating with external vendors for successful outcomes.
information Technology Tutor
Government Secretarial School
Accra, Ghana, Ghana
2018.09 - 2021.08
- Planned lessons to target subject weaknesses and build skills within strengths.
- Customised tutoring to suit individual competencies, enabling paced academic progression.
- Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
- Delivered quizzes and activities to track student comprehension.
- Assessed student needs to determine skill levels and inform curriculum development.
- Managed pupil behaviour and set firm boundaries to maximise learning potential.
Information technology specialist
Ministry of Agriculture
Accra, Ghana
2010.07 - 2018.08
- Evaluated hardware, mouses and keyboards to determine performance.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Troubleshot various incidents related to hardware, networks and software faults.
- Arranged computers, routers and printer to achieve proper workstation.
- Set up video conferencing to enhance virtual communication capabilities.
- Oriented users to operate new software and computer equipment.
- Provided proficient 2nd Line in-house support for diverse IT challenges.
- Documented repairs in log book to maintain accurate records.
- Monitored local network to optimise performance.
Education
ssce - General Science
Adisadel College
Cape Coast, Ghana 2000.07 - 2002.08
Database Administrator Certificate - IT
NIIT
Accra, Ghana 2004.08 - 2005.06
BA Computer Science and Management - Computer Science and Management
Wisconsin International University
Accra, Ghana 2005.09 - 2009.09
Skills
- Software issue diagnosis
- Network troubleshooting
- Data processing
- Exceptional communicator
- Telecommunications
- Application installations
- Exceptional telephone etiquette
- Customer support needs assessment
- Desktop support
- Technical issues analysis
- Troubleshooting proficiency
- Hardware diagnosis
- Staff education and training
- Skilled in TCP/IP and WAN
- Hardware upgrades
- Data entry
- Software diagnosis
Languages
English
Fluent
Timeline
Information technology specialist
Ministry of Education
2022.08 - Current
information Technology Tutor
Government Secretarial School
2018.09 - 2021.08
Information technology specialist
Ministry of Agriculture
2010.07 - 2018.08
BA Computer Science and Management - Computer Science and Management
Wisconsin International University
2005.09 - 2009.09
Database Administrator Certificate - IT
NIIT
2004.08 - 2005.06
ssce - General Science
Adisadel College
2000.07 - 2002.08