Gilan Nana
Nuneaton,Warwickshire
Summary
Accomplished professional with deep expertise in technical product development, project execution, and delivery, alongside change control and management.
Demonstrated leadership in cross-functional team management and stakeholder engagement, resulting in significant process enhancements. Proficient in risk analysis and information security, with a solid foundation in software development lifecycle and agile tools like JIRA. Expertise in cloud computing and data protection strategies. Exhibits exceptional communication and interpersonal abilities, alongside strong critical thinking and analytical problem-solving skills.
Proficient in HTML & CSS, CRM systems, network security, PowerShell scripting, quality assurance, Rest APIs, SOAP protocols, telecommunications systems, Ubuntu OS administration, VMware virtualisation technology, Oracle Database management, customer support services, presentation skills enhancement, document management systems (SAAS), leadership in project planning and coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Project Delivery Engineer
Content Guru
Bracknell, Bracknell Forest
07.2023 - Current
- Led the Project Delivery team of 8 engineers to deliver global Storm CCaas Projects for the Police and Emergency Services.
- Delegating tasks to the engineers on the team
- Lead the delivery of driveline module targets, ensuring alignment with the project specification.
- Collaborate with multidisciplinary teams to evaluate the project and discuss the main goals, expected outcomes, and delivery of the project.
- Assist in developing operational targets during the strategy phase to ensure robust delivery.
- Build, maintain, and manage relationships with internal and external suppliers and stakeholders.
- Develop and deliver comprehensive test plans, ensuring adherence to schedule and quality standards.
- Identify and manage project risks and issues.
- Dealing with escalations and handling all internal and customer facing meetings whilst ensuring all needs of the projects are being met.
- Supporting UAT, go-lives and post deployment escalations ensuring that they meet SLA compliance.
Provisioning Engineer
Content Guru
Bracknell, Bracknell Forest
09.2022 - 07.2023
- Delivering Storm CCaas projects for Police and Emergency services
- Managed deployments, porting tasks created Standard operating procedures to reduce operational errors
- Created automated workflows
- Created internal wiki's to document processes and executions of projects
- Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
- Facilitated productive client meetings ensuring clear communication of complex technical concepts.
- Cooperated with cross-functional teams during project development stages.
- Managed multiple projects, ensuring timely completion and high-quality work.
- Led team meetings, fostering effective communication amongst the team.
- Collaborated with cross-functional teams, integrating engineering expertise with other areas of knowledge to achieve common goals.
Mental Health Care Assistant
NHS Professionals
05.2019 - 09.2022
- Supported service users to carry out daily activities and meet their personal needs.
- Assisted clients to administer medication ensured their daily personal hygiene is met and ensured that they attended appointments..
- During my time here I have worked well within the team and ensured the safety of all the service users.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
Administrative Assistant
Elm Care Solutions
10.2018 - 09.2019
- Distributed staff notices and post around the office.
- Received and properly distributed incoming letters.
- Responded to telephone enquiries and resolving issues, including recording details of mental health assessments requests.
- Ensured critical messages reached the correct destination and staff member.
- Provided customer service to walk in visitors at the office.
- Facilitated internal communication.
- Managed front desk duties to ensure smooth operation of reception area.
- Contributed to team effort by accomplishing related results as needed.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Expedited document filing system with a new, organised method.
- Followed up on external and internal enquiries from colleagues, service users and other agencies.
Education
Bachelor of science in Cyber Security (2:1) - Cyber Security
DeMontfort University
09/2019 - 07/2022
A-Levels - BTEC Level 3 Extended Diploma in Business
Royal Leamington Spa College (WCG)
09/2017 - 07/2019
Skills
- Technical Product Development
- Project execution and delivery
- Cross-functional Team Collaboration
- Supplier and Stakeholder Management
- Analytical and Problem-solving
- Excellent Communication and Interpersonal Skills
- Software Development Lifecycle
- Critical Thinking
- Agile Tooling (JIRA)
- HTML & CSS
- CRM
- Information Security
- Rest API's
- Customer Support
- Project Planning
Custom
- Baking: I bake cakes, cookies, brownies etc for special occasions and launched my small business in October 2020.
- Reading: I love reading all types of books but specifically poetry books, I find poetry such a beautiful art form and such a clever form of expression.
Affiliations
- Gym
- Cooking
- Reading
- Travelling
Accomplishments
- Led the Project Delivery Team
- Won the final project for the Python and Apps Kickstarter course at Code First Girls (2023)
- Delivered projects for Emergency Services, NHS, Police Scotland and DVLA
Certification
- CyberSecurity awareness: Building Your Cybersecurity vocabulary (LinkedIN)
- Python and Apps Kickstarter Course
References
References available upon request.
Timeline
Project Delivery Engineer
Content Guru
07.2023 - Current
Provisioning Engineer
Content Guru
09.2022 - 07.2023
Mental Health Care Assistant
NHS Professionals
05.2019 - 09.2022
Administrative Assistant
Elm Care Solutions
10.2018 - 09.2019
Bachelor of science in Cyber Security (2:1) - Cyber Security
DeMontfort University
09/2019 - 07/2022
A-Levels - BTEC Level 3 Extended Diploma in Business
Royal Leamington Spa College (WCG)
09/2017 - 07/2019
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