
Dedicated professional with extensive expertise in customer service and satisfaction, team leadership, and staff training. Proven track record in hospitality and food service operations, adept at conflict resolution and enhancing communication and interpersonal skills. Skilled in inventory and cost management, proficient with POS and reservation systems, ensuring compliance with Challenge 25 regulations. Demonstrated ability to manage customer relations, stock management, service upselling, and identifying sales trends to achieve sales goals. Committed to driving promotional sales and enhancing overall sales performance.