Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Gijo Philip

York,United Kingdom

Summary

Dedicated professional with extensive expertise in customer service and satisfaction, team leadership, and staff training. Proven track record in hospitality and food service operations, adept at conflict resolution and enhancing communication and interpersonal skills. Skilled in inventory and cost management, proficient with POS and reservation systems, ensuring compliance with Challenge 25 regulations. Demonstrated ability to manage customer relations, stock management, service upselling, and identifying sales trends to achieve sales goals. Committed to driving promotional sales and enhancing overall sales performance.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work history

Team member

Morrisons
York
03.2025 - Current
  • Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
  • Displayed teamwork skills to improve overall productivity.
  • Facilitated customer relations for increased brand loyalty.
  • Managed cash register transactions for accurate record keeping.

Restaurant Manager

Kalpakavadi Restaurant
York
07.2022 - 03.2025
  • Supervised front-of-house and back-of-house operations, ensuring exceptional customer experience
  • Trained and mentored team members to uphold high service standards
  • Managed inventory, suppliers, and cost control strategies
  • Addressed guest feedback promptly to maintain high satisfaction and retention

Assistant Restaurant Manager

Kalpakavadi Restaurant
York
07.2021 - 06.2022
  • Supported daily operations and staff coordination
  • Assisted in performance reviews and training sessions
  • Developed customer service procedures that improved guest satisfaction scores

Sales Manager

Transmarine Cargo Services
04.2018 - 09.2018
  • Engaged in client relationship building and customer retention in the logistics sector
  • Demonstrated strong communication and service orientation skills

Education

MSc - International Business

Sheffield Hallam University
03.2021 - 03.2022

MBA - Shipping and Logistics

Indian Institute of Logistics
Kochi, Kerala

BBA - Business Administration

Science College
Kottayam, Kerala

CBSE Secondary Education - undefined

Labour India Public School

CBSE Secondary Education - undefined

Lourdes Public School

Skills

  • Customer Service & Satisfaction
  • Team Leadership & Staff Training
  • Hospitality & Food Service Operations
  • Conflict Resolution
  • Communication & Interpersonal Skills
  • Inventory & Cost Management
  • POS & Reservation Systems
  • Challenge 25 compliance
  • Customer Service
  • Customer relations
  • Stock management
  • Service upselling
  • Sales trend identification
  • Sales goal achievement
  • Promotional sales
  • Sales enhancement

Custom

Available upon request.

Timeline

Team member

Morrisons
03.2025 - Current

Restaurant Manager

Kalpakavadi Restaurant
07.2022 - 03.2025

Assistant Restaurant Manager

Kalpakavadi Restaurant
07.2021 - 06.2022

MSc - International Business

Sheffield Hallam University
03.2021 - 03.2022

Sales Manager

Transmarine Cargo Services
04.2018 - 09.2018

MBA - Shipping and Logistics

Indian Institute of Logistics

BBA - Business Administration

Science College

CBSE Secondary Education - undefined

Labour India Public School

CBSE Secondary Education - undefined

Lourdes Public School
Gijo Philip