Highly motivated Customer Service Assistant with direct experience on the Elizabeth Line, delivering safe, efficient, and customer-focused service in a fast-paced transport environment. Skilled in platform operations, gateline management, ticketing systems, train dispatching, and emergency procedures. Adept at resolving customer issues with professionalism and empathy while maintaining operational efficiency. Committed to upholding TfL’s standards of safety, inclusivity, and excellent passenger experience.
Customer Experience Assistant
Elizabeth Line via STM Group
• Over One Year of Experience with Assist passengers with enquiries, ticketing, and journey planning, ensuring a safe and welcoming environment.
• Operate gatelines, monitor passenger flow, and provide assistance to those with accessibility needs.
• Perform platform duties including announcements, train dispatching, and safety checks.
• Coordinate and respond to incidents in line with emergency protocols, ensuring passenger safety.
• Deliver high levels of customer satisfaction during peak service times by resolving issues quickly and professionally.
• Provided customer service in a high-volume retail environment.
• Managed transactions, stock replenishment, and store presentation.
• Delivered a friendly, multilingual service to a diverse customer base.
Owner / IT Specialist
• Delivered IT support, computer and mobile repairs, and web development services.
• Provided customer consultations, system maintenance, and software installation.
Customer service excellence & complaint resolution
Train dispatching & platform safety procedures
Gateline operations & ticketing systems (Oyster/Contactless)
Passenger assistance & accessibility awareness
Emergency procedure execution
Rail network knowledge & operational protocols
Multilingual: English & Japanese (fluent)
IT literacy: software installation, troubleshooting, and web development
Door Supervisor[Security Industry Authority]
1011000963292216