Gifty Ocloo
London,Hackney
Summary
Versatile professional with expertise in multi-tasking, empathy understanding, customer education and onboarding, and problem-solving. Demonstrates a strong ability to streamline processes and enhance customer satisfaction through effective communication and tailored solutions. Committed to fostering positive client relationships while driving operational efficiency and delivering impactful results.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
Tasty African Food
London, United Kingdom
2024.11 - Current
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Offered technical support, leading to enhanced user experience.
- Streamlined processes through efficient record keeping.
- Collaborated with sales team to maximise product visibility and sales.
Health care assistant
Anchor
London, united kingdom
2022.10 - Current
- Prepared meals for patients, ensured balanced nutrition intake.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Assisted in patient care, improved comfort and well-being.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
Cleaner
Hospitality Support Services
London, United Kingdom
2023.10 - 2025.10
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
Teacher
Ghana Education Service
Apam, Ghana
2015.09 - 2022.09
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
- Communicated regularly with parents about their children's performance and behaviour at school.
- Fostered a positive learning environment for student engagement through effective classroom management.
- Created inclusive classroom setting to ensure all students felt accepted and valued.
- Assessed student progress, provided constructive feedback for improvement.
Education
Bachelor of Education - Education
University of Education Winneba
Winneba 2016.08 - 2018.07
Diploma in Education - Education
St. Teresa's College of Education
Ghana 2012.08 - 2015.07
Skills
- Multi-tasking
- Empathy understanding
- Customer education and onboarding
- Problem-solving
Affiliations
- sewing and cooking
Timeline
Customer service representative
Tasty African Food
2024.11 - Current
Cleaner
Hospitality Support Services
2023.10 - 2025.10
Health care assistant
Anchor
2022.10 - Current
Bachelor of Education - Education
University of Education Winneba
2016.08 - 2018.07
Teacher
Ghana Education Service
2015.09 - 2022.09
Diploma in Education - Education
St. Teresa's College of Education
2012.08 - 2015.07