Summary
Overview
Work History
Education
Skills
Care Experience
Hobbies and Interests
Timeline
Generic

GIFTY EMEFA DUNYO

Birmingham,BIR

Summary

Dedicated career with over 2 years of experience in providing compassionate and trustworthy care for my elderly mother to meet all aspects of her nutritional, physical, and emotional wellbeing. Energetic self-starter and a good team player, able to navigate high-stress situations. A versatile and result-oriented professional with 15 years of vast knowledge and experience in person-centered and quality customer service. Committed to complying with all first-aid, health and safety, safeguarding, confidentiality, and care plan procedures and protocols.

Overview

15
15
years of professional experience

Work History

Customer service officer

United Bank for Africa (UBA) Ghana ltd
07.2019 - 10.2023
  • Responded to customer concerns, inquiries, and requests with friendly, knowledgeable service and support
  • Proven success at converting potential customers with tailored product and service recommendations
  • Provided excellent customer service that improved customer retention
  • Recorded and processed customer data accurately with a high level of confidentiality
  • Adhered strictly to customer data protection and retention policies for continued company compliance
  • Complied with all regulatory requirements such as KYC and money laundering prevention procedures at all times during and after customer onboarding.

Team Lead

07.2012 - 06.2019
  • Monitored thoroughly to ensure team compliance with customer service standards to deliver and maintain excellent service to all customers
  • Provided constructive and timely feedback and support to improve team performance
  • Ensured and led by example strict adherence to all policies, procedures, and regulatory guidelines while processing transactions
  • Implemented cost-saving initiatives that reduced branch waste and cost
  • Engaged in team-building activities to build rapport with my team for a healthy and safe working environment
  • Kept team workload fair and balanced to achieve quality service objectives while maintaining high job satisfaction.

Teller

06.2008 - 06.2012
  • Secured and accurate processing and delivery of client payments via key bank interfaces
  • Provided prompt and courteous services to all customers
  • Delivered personalized services that developed and maintained positive customer relations
  • Accurate and timely submission of cash deposit and withdrawal reconciliation reports
  • Detail-oriented, resulting in identifying cloned and forged cheques at my service point.

Education

Care Certificate (CCT) -

Healthcare Training: E-Leaning for Healthcare(elfh)

BSc. Administration, Accounting -

Central University College (CUC)
07.2014

Higher National Diploma (H.N.D), Accounting -

Ho Polytechnic
09.2006

Skills

Interpersonal Skills

Effective communication

Flexibility

Empathy

Problem solving skills

Attention to details

Care Experience

Provided support for elderly and sick mother.  -  02/01/20 -07/01/22,

  • Assisted with her daily living activities such as perineal care, oral care, washing her hair, dressing, bathing, and toileting, resulting in improved confidence and independence.
  • Provided healthy and nutritious meals and feeding, resulting in a high energy level and a boosted mood and health.
  • Managing her medication, including giving the right dose and type of medication in line with her prescription, resulting in zero medication errors.
  • Companionship that provided comfort and created unforgettable and lasting memories.
  • Provided a clean and hygienic environment, resulting in improved hygiene and a reduced risk of infection.

Hobbies and Interests

Walking, cooking, supporting the less privileged in the community.

Timeline

Customer service officer

United Bank for Africa (UBA) Ghana ltd
07.2019 - 10.2023

Team Lead

07.2012 - 06.2019

Teller

06.2008 - 06.2012

Care Certificate (CCT) -

Healthcare Training: E-Leaning for Healthcare(elfh)

BSc. Administration, Accounting -

Central University College (CUC)

Higher National Diploma (H.N.D), Accounting -

Ho Polytechnic
GIFTY EMEFA DUNYO