Gift Opemipo Olubankole
Cambridge,UK
Summary
A dynamic and results-driven professional with expertise in brand management, customer service, and advertising. Demonstrates proficiency in social media marketing, event planning and execution, and digital marketing strategies. Skilled in market research and reporting, CRM and database management, content creation and editing, as well as project management. Utilises analytical thinking to enhance customer engagement and client communication. Adept at using tools such as Canva, Hootsuite, Mailchimp, Google Analytics, WordPress, and Microsoft Office Suite to drive successful campaigns. Committed to leveraging problem-solving skills to achieve organisational goals while continuously seeking opportunities for professional growth.
Overview
3
3
years of professional experience
Work history
Host Family Street Recruiter/ Ambassador
EF Language
Cambridge, UK
02.2023 - 02.2023
- Recruitment of local host families to accommodate international students.
- Performed street action and recruitment stand activities to promote the organisation.
- Discussions with potential host families to accommodate international students for specific periods.
- Increased host family number by 15%.
Bookings Administrator
Scudamore's Punting Company
Cambridge, UK
02.2025 - 05.2025
- I handle customer interactions through phone calls, emails, AI chatbot, and social media.
- I respond to customer inquiries ensuring reservations are completed promptly and accurately.
- I proactively created a digital guide for customers visiting the company to provide a seamless experience.
- I provide organisational support, helping with customer bookings, and aid with other administrative tasks.
- Managed complex schedules for optimal resource utilisation.
- Liaised with customers regarding their specific requirements, delivering bespoke services.
Customer Service Representative
Scudamore's Punting Company
Cambridge
03.2023 - 02.2025
- I operate a welcoming, efficient and courteous ticketing and information service.
- I have a high level of accuracy and security to payment handling and station administration.
- I ensure to keep track of the tour schedule and self-hire craft as well as helping customers to board and disembark.
- As a grade 3 cashier, I am responsible and in charge of other station staff in the absence of a supervisor or manager.
Sales Assistant
ZARA
Cambridge
06.2024 - 07.2024
- I process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods.
- I ensure that good housekeeping standards are maintained on the shop floor when required.
- I ensure that customers are acknowledged and receive quality service either face to face or over the telephone.
- I maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently.
Reach for the Stars Intern
Anglia Ruskin University
02.2024 - 07.2024
- I facilitated and led on-the-day delivery of the Reach for the Stars events.
- I advertised for and recruited student ambassadors to support the running of the event(s).
- I planned and scheduled events for the Reach for the Stars Programme, liaising with various stakeholders.
- I liaised with 5 schools and over 300 students between Peterborough and Cambridge for the success of the programme.
- Fostered positive relationships with clients for enhanced business reputation.
- Coordinated effectively with diverse teams for successful project execution.
Digital Marketing Intern
Acowale Private Limited
08.2022 - 01.2023
- I performed market research analysis, and content writing.
- I designed posters using graphic design tools (Canva, CorelDraw) to proffer solutions and market the company's media presence.
- I made use of keywords in articles for SEO purposes (WordPress).
- I researched competitors and provided industry analysis to the CEO and global business development lead, in a PowerPoint deck.
- Collaborated with graphic designers to create engaging visual content for social media platforms.
- Participated in team meetings for planning new marketing initiatives, contributing fresh ideas and perspectives.
Digital Marketing Intern
Global Commerce Media
New York
05.2022 - 08.2022
- I partook in market research activities to get appropriate data for the company, providing over 100 pieces of information on required tasks.
- Conception and design of a website.
- I handled the editing of articles using the WordPress content management system.
- Creation of content optimized for Internet search engines.
- Learned about SEO On Page basics (KW Density, readability, etc.) and social media marketing.
Broadcast Media Intern
Radio Lagos FM
Ikeja Lagos
05.2019 - 08.2019
- Audio editing for midnight programs to be aired.
- Assisting in the radio studio during an ongoing program.
- Sourcing for information on selected topics for a program that will be aired.
- Conducting Vox Pops (on-street Q/A) in relation to topics of interest for a program.
- Scriptwriting for programs and drama presentation for jingles.
Education
Msc - Brand Management
Anglia Ruskin University (ARU)
Bsc - Mass Communication
Covenant University
Ogun, NigeriaSkills
- Brand Management
- Public relation and advertising
- Social Media Marketing
- Event Planning and Execution
- Market Research and Reporting
- CRM and Database Management
- Digital Marketing/ Google Analytics
- Proficiency in Microsoft Office Suite
- Project and time management
- Customer engagement
- Problem solving and organisational skills
- Analytical thinking
- Canva/ Hootsuite/ MailChimp
- WordPress
- Client communication
Accomplishments
- Student Ambassador representing ARU during open days and tasters (January 2023 – May 2024).
- Awarded Anglia Ruskin University Certificate for Professional Development (July 2024).
- Financial Secretary for Society with over 200 members (March 2019 –October 2021).
- Managing Director for an advertising pitch, where my team and I presented our marketing ideas and execution plan for the brief we were given.
- As group secretary, we won an advertising pitch and participated in a public relations contest, showcasing CSR activities for our local community.
Languages
English
Native
Spanish
Beginner
Affiliations
- Watching movies
- Reading
- Dancing
References
References available upon request.
Timeline
Bookings Administrator
Scudamore's Punting Company
02.2025 - 05.2025
Sales Assistant
ZARA
06.2024 - 07.2024
Reach for the Stars Intern
Anglia Ruskin University
02.2024 - 07.2024
Customer Service Representative
Scudamore's Punting Company
03.2023 - 02.2025
Host Family Street Recruiter/ Ambassador
EF Language
02.2023 - 02.2023
Digital Marketing Intern
Acowale Private Limited
08.2022 - 01.2023
Digital Marketing Intern
Global Commerce Media
05.2022 - 08.2022
Broadcast Media Intern
Radio Lagos FM
05.2019 - 08.2019
Msc - Brand Management
Anglia Ruskin University (ARU)
Bsc - Mass Communication
Covenant University
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