Giezi Mendoza
Ilford,United Kingdom
Summary
Accomplished professional with extensive experience in office administration and human resources. Proficient in CRM software, Google Suite, and Microsoft Office, with a strong ability to manage office correspondence and organize meetings. Expertise in recruitment, training, benefits administration, and payroll processing, ensuring compliance with equality and diversity standards. Committed to enhancing client relations and office morale through effective communication and task prioritization, with a goal of advancing in the human resources field using CIPD qualifications.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Occupational Therapist Assistant
Saint Francis Hospice
Romford
2025.09 - 2026.04
- Achieved streamlined appointment scheduling that improved patient access to therapies.
- Enhanced communication with multidisciplinary staff, leading to quicker responses to enquiries.
- Implemented home modification plans, resulting in safer post-discharge living conditions for patients.
- Secured successful rehabilitation outcomes through the application of specialised therapeutic techniques.
Safeguarding and Wellbeing Officer
Education for Industry Group
London
2025.09 - 2026.02
- Oversaw front-of-house operations during busy reception lunch periods, ensuring visitors received a warm welcome and timely assistance.
- Managed safeguarding administration tasks to uphold operational continuity with minimal disruption.
- Collaborated with external agencies to provide tailored support for students, enhancing their welfare and safety.
SEND Specialist Assistant/Student Liaison
The Sensory Hive
Barking, Essex
2022.12 - 2025.08
- Delivered impactful respite services for parents of SEND children, enhancing their support network through targeted behavioural and early interventions.
- Increased community engagement by organising events that raised awareness of SEND and promoted essential respite services.
- Successfully delivered comprehensive training for new students on safeguarding, SEND, and risk assessment protocols, ensuring compliance and safety.
Student Guidance Assistant/Health and Welfare Assistant
Woodford High School for Girls
Woodford, Greater London
2023.09 - 2024.10
- Utilised CPOMS and SIMS for safeguarding and record keeping.
- Supported students in understanding academic requirements for success through regular meetings and counselling sessions.
- Assisted young people facing difficult personal circumstances while ensuring confidentiality.
- Encouraged healthy lifestyle choices among pupils by delivering informative presentations on diet and exercise.
- Worked alongside teaching staff to enhance communication between stakeholders in the school setting.
Individual Learning Support Assistant
ZEN Educate
Romford, Havering
2022.10 - 2023.07
- Promoted an inclusive learning environment to foster respect and empathy among students.
- Participated in staff training sessions; ensured up-to-date knowledge on education policies and best practices.
- Provided support to special needs students for improved integration into mainstream classes.
- Handled sensitive situations with empathy and professionalism, maintaining confidentiality at all times.
Business Administrator
Ready Buddy Ltd
London
2019.06 - 2022.09
- Provided administrative support remotely and in-person by managing emails, schedules, records, and documentation to assist with daily operations.
- Coordinated with contractors and service providers to facilitate timely delivery of products and services to customers.
- Updated company database regularly to ensure accurate information accessibility.
- Contributed to marketing efforts to improve brand visibility.
- Responded to customer enquiries and managed communications by coordinating bookings and maintaining a professional service.
- Assisted with HR responsibilities by administering payroll for accurate salary disbursement and establishing pension schemes.
Director of Projects
Trainer Exhibitions and Organizing Ltd
Dubai, United Arab Emirates
2016.08 - 2018.12
- Fostered relationships with stakeholders for effective collaboration on projects.
- Enabled successful project completion like Fitness Expo Dubai with tight deadlines and budget constraints.
- Built a culture of continuous improvement by encouraging feedback from the team.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Employment Gap - Homeschool and Mum Duties
Housewife
Dubai
2010.08 - 2016.08
- Supported educational development of two children during homeschooling period.
- Reintegrated into workforce upon children starting full-time education.
- Fostered confidence and resilience in children to prepare for future challenges.
Operations Manager
Allainet Corporation
Ottawa, Canada
2005.02 - 2010.08
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Devised operational policies for regulatory compliance and best practices adherence.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Education
Diploma of Higher Education - People Management Level 5 CIPD
Learndirect
City of London 2025.01 -
Bachelors - Social Sciences with Concentration in Sociology
University of Ottawa
Ottawa, Canada 2002.09 - 2005.05
GCSEs - High School Diploma
Woodroffe High School
Ottawa, Canada 1994.09 - 1999.06
Skills
- Customer Relationship Management (CRM) system
- Recruitment and training
- Google Suite applications
- MS Office
- Equality and diversity compliance
- CIPD qualification
- Staff induction procedures
- Knowledge of employment law
- Knowledge of GDPR laws
- Payroll processing
- Client relations
- Event planning
- Bookkeeping
Languages
Spanish - Fluent
Proficient (C2)
Punjabi
Upper intermediate
Urdu
Intermediate
French
Elementary
Affiliations
- Reading
- Pilates Reformer
- Gym
- Walking
- Learning New Things
- Listening to Music
- Learning New Languages
Accomplishments
- Successfully Transitioned from a Volunteer to a Leadership Role at The Sensory Hive in 2023.
- Gained International Experience in top Managerial Roles across Dubai, Canada and the UK.
- Recognition for the success of Fitness Expo Dubai 2016 and 2017.
Certification
- First Aid at Work Certification - 09/2023
- Advanced DSL Training Certification - 09/2026
- Safeguarding Young People Certification - 09/2026
- Equality and Diversity Certification - 09/2026
- Cyber Security - 09/2026
- UK Driving Licence - 01/2024
- Enhanced DBS for Children - 08/2022
- Enhanced DBS for Adults - 08/2025
- Aromatherapy Blending Training - 02/2026
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Bachelor's
- Industry: Administrative Assistance, Customer Service, Education & Instruction, Human Resources, Management, Social Science
- Total years of experience: 5
References
References available upon request.
Timeline
Occupational Therapist Assistant
Saint Francis Hospice
2025.09 - 2026.04
Safeguarding and Wellbeing Officer
Education for Industry Group
2025.09 - 2026.02
Diploma of Higher Education - People Management Level 5 CIPD
Learndirect
2025.01 -
Student Guidance Assistant/Health and Welfare Assistant
Woodford High School for Girls
2023.09 - 2024.10
SEND Specialist Assistant/Student Liaison
The Sensory Hive
2022.12 - 2025.08
Individual Learning Support Assistant
ZEN Educate
2022.10 - 2023.07
Business Administrator
Ready Buddy Ltd
2019.06 - 2022.09
Director of Projects
Trainer Exhibitions and Organizing Ltd
2016.08 - 2018.12
Employment Gap - Homeschool and Mum Duties
Housewife
2010.08 - 2016.08
Operations Manager
Allainet Corporation
2005.02 - 2010.08
Bachelors - Social Sciences with Concentration in Sociology
University of Ottawa
2002.09 - 2005.05
GCSEs - High School Diploma
Woodroffe High School
1994.09 - 1999.06