Gideon Musa
Manchester,London
Summary
Dedicated professional with a strong background in customer service and sales techniques. Demonstrates exceptional product knowledge and target achievement, ensuring high levels of customer satisfaction. Skilled in communication, teamwork, and problem-solving, with a keen attention to detail. Proficient in point-of-sale systems and inventory management, effectively managing time to meet deadlines. Committed to continuous improvement and career growth within the retail industry.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Sales manager
Tushin Wakan Fashion Store
Jos
04.2023 - 01.2025
- Supervised and managed team of 10 sales associates, providing training and performance feedback.
- Developed and implemented strategies to achieve and exceed sales targets, resulting in 20% increase in revenue.
- Ensured high levels of customer satisfaction by maintaining excellent service standards and handling escalated complaints.
- Managed inventory levels, conducted regular stock checks, and coordinated with suppliers for replenishment.
- Planned and executed merchandise displays and in-store promotions to attract customers and drive sales.
- Oversaw day-to-day store operations, including opening and closing procedures, cash handling, and security.
- Developed and managed store budgets, controlling expenses to maximize profitability.
- Prepared and analyzed financial reports, providing insights and recommendations to senior management.
Retail sales associate
Rainbow Supermarket
Jos
01.2022 - 03.2023
- Supervised and managed team of 13 sales associates, providing training and performance feedback.
- Developed and implemented strategies to achieve and exceed sales targets, resulting in 10% increase in revenue.
- Assisted customers with product selection and provided information on features and benefits.
- Processed transactions accurately and efficiently using point-of-sale system.
- Restocked shelves and maintained merchandise displays.
- Addressed and resolved customer complaints in professional manner.
- Conducted regular stock checks and maintained inventory records.
- Collaborated with team members to ensure smooth store operations.
- Participated in promotional activities and events to boost sales.
Education
Bachelor of Business Administration - Accounting
University of Jos
Jos 03.2013 - 02.2018
Skills
- Customer Service
- Target achievement
- Product knowledge
- Sales Techniques
- Communication
- Teamwork
- Attention to Detail
- Problem-Solving
- Point-of-Sale Systems
- Inventory Management
- Time Management
Languages
English
Fluent
Timeline
Sales manager
Tushin Wakan Fashion Store
04.2023 - 01.2025
Retail sales associate
Rainbow Supermarket
01.2022 - 03.2023
Bachelor of Business Administration - Accounting
University of Jos
03.2013 - 02.2018
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