Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gideon Boateng

London,Essex

Summary

Currently in the customer service field with six years of experience consulting individuals face to face, on telephone calls and via emails. Dedicated to delivering excellent results for customer satisfaction whilst leaving a positive imprint for businesses. Efficient in negotiating, troubleshooting, sales, and overall customer care. Able to adapt quickly to people / situations whilst problem solving effectively. Reliable with proven ability to demonstrate great work ethic alongside professionalism at all times. Forms strong, healthy relationships with colleagues as well as customers to build positive, uplifting environments. Meets deadlines onetime even sparring time for adjustments when necessary.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service

Tate Modern
London
07.2022 - Current
  • Presenting positive, welcoming attitude towards at least 5,000 visitors on daily basis while delivering exceptional customer service.
  • Answering enquiries, addressing concerns, resolving issues using strong interpersonal skills as well as conflict resolution techniques.
  • Maintaining safety of visitors along with staff by conducting regular searches around buildings perimeter.
  • Providing concise information of artist, locations, plus special exhibitions based in Tate.
  • Documenting daily tour activities in addition to ensuring incident reports are completed if necessary.
  • Assisting customers with special needs requiring additional support
  • Adhered strictly to policies and procedures.

Visitor assistant

The National Gallery
London, England
03.2020 - 07.2022
  • Engaged with visitors to answer enquires through phone calls, emails, as well as face to face interactions.
  • Remained Vigilant and alert 24/7 whilst on Duty in order to uphold high level of security.
  • Communicated issues together with adjustments effectively with managers through handheld devices.
  • Partook in various roles which assisted overall general operations of gallery.
  • Demonstrated great understanding of exhibitions in events held at National gallery.
  • Operated IT systems to generate tickets and monitor overall sales.

Team leader

The O2 Arena
London, England
11.2019 - 03.2020
  • Managed teams of 50 individuals on daily basis, by assigning each individual with responsibilities including key information.
  • Ensured that each member of team were given their breaks accordingly whilst covering positions smoothly.
  • Escorted guests safely, fulfilling requirements whilst cultivating warm, comfortable environment.
  • Advised customers on availability, pricing, restaurants plus stores.
  • Defused conflict situations by implementing effective strategies.
  • Noted information about enquiries, complaints, plus feedback from customers.
  • Constantly communicated with Manager to upkeep a professional, well mannered environment.

Education

Diploma of Higher Education - Media Productions

New City College, Ardleigh Green
London
09/2017 - 06/2020

GCSEs - Business Studies

Emerson Park Academy
Hornchurch
09/2012 - 08/2017

Skills

Professionalism & Strong work ethic

  • Critical thinking & Problem solving
  • Teamwork & Collaboration
  • Leadership
  • Verbal and written communication
  • Attention to detail

Certification

  • SIA Licence
  • Emergency Fire Crew - Pass Certificate
  • Practical Driving - Pass Certificate

Timeline

Customer Service

Tate Modern
07.2022 - Current

Visitor assistant

The National Gallery
03.2020 - 07.2022

Team leader

The O2 Arena
11.2019 - 03.2020

Diploma of Higher Education - Media Productions

New City College, Ardleigh Green
09/2017 - 06/2020

GCSEs - Business Studies

Emerson Park Academy
09/2012 - 08/2017

Similar Profiles

CREATE PROFILE
Gideon Boateng