Gianni Simcox

Summary

Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.

Overview

20

years of professional experience

9

years of post-secondary education

3

Languages

Work History

Sales Assistant

Curry's PC World

Stockton, NFK

12.2019 - 08.2020

Extensive knowledge of lighting systems audio and video components
Responsible for working the sales floor and assisting customers with product selections
Assisted in creating and implementing marketing materials for holiday shopping season
Experienced with setting up simple to complex arrangements
Acted as liaison with customer service for customers who did not understand the technology.
Operated cash registers with accuracy and processed cash and card transactions.
Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Collaborated with sales managers to meet target quotas.

Administrative Coordinator

RGM Renewable Services Limited

Stockton-on-Tees, United Kingdom

08.2022 - Current

Co-ordinating office maintenance issues relating to office equipment and repairs.
Developing and expanding administrative systems to meet increased company needs.
Maintaining administrative workflow.
Keeping a record of all keys to the company premises.
Creating, testing and implementing a wide range Microsoft Word macros and templates.
Ensuring that all enquiries are fully responded to within a satisfactory timescale.
Dealing with queries on the phone, by email and social media.
Recording, compiling, and then distributing the minutes of meetings.
Planning and scheduling meetings and appointments.
Creating and maintaining filing and other office systems.

Samsung Product Specialist

Blue Square Marketing

Darlington, DUR

05.2019 - 12.2019

Demonstrating, training & enhancing awareness around the Samsung brand and IM (Mobile & Tablet) flagship devices
Engage and interacted with Contact Centre and retail store staff, demonstrating available products and delivering an incredible experience to enhance the customer journey
Required to maintain brand, visual and operational standards whilst identifying opportunities to drive brand awareness & sales
Motivated Contact Centre staff through engaging content & innovative training
Required to drive sales and hit targets.
Improved sales by leading thorough staff product training.
Delivered and adapted training to meet users' needs.
Assisted development, enhancement and lifecycle of products in line with company's established processes and priorities.

Real estate Agent

Pura vida Real Estate

Guanacaste

10.2017 - 11.2018

Managed appointments with the clients
Compared the property with the similar property that has recently been sold
Interviewed clients to know what kind of properties they were seeking
Assisted clients in the whole process of buying a property
Prepared legal documents, including sales contract
Interacted with local authorities associated with local properties
Managed general document control
General administration of the office.
Managed and rented out rental properties.
Professionally represented sellers in complex negotiation with prospective buyers.
Developed close relationships with area realtors and promoted builders to boost referral network.
Updated online platforms with new listings to build buyer interest.
Showed residential properties and explained features, value and benefits of available homes.
Photographed properties to showcase rooms, features and outdoor spaces.
Answered phone calls and emails from potential and existing customers.

Complex Queries Advisor (Level 2 Advisor)

Barclaycard

Stockton

10.2014 - 08.2017

Processed credit card applications for new customers, setting credit limits and terms of service according to customer credit and background
Reviewed invoices, both paid and outstanding, and record them for future reference
Investigated customer spending trends to ensure security and catch possible signs of fraud or loss of card
Performed regular maintenance, updates and reviewed accounts
Ensured prioritisation of sensitive and disputed accounts
Used retention tools to keep accounts open
Closure and activation of accounts
Credit control, chasing overdue payments.
Analysed data and information to identify issues and create tailored solutions.
Handled high volume calls to address customer inquiries and concerns.
Analysed reporting to reconcile transactions, accounts and ledgers.

Bilingual Customer Service Advisor

EBay, GSI Commerce

Melbourne

09.2010 - 11.2012

Provided customer support in English, Spanish and French( mail, Telephone and chat)
Enhanced revenue by providing sales assistance through usage of basic cross-selling and up- selling sales techniques
Provided outstanding customer service support
Followed up on behalf of customer inquiries through product research
Supplied accurate information and recommendations for solution.

Collector I

Bank of America

San Jose

10.2009 - 08.2010

Responsible of analysing credit reports
Researched trade lines as requested by customers
Performed outbound calls to contact creditors, customers, courts and loan applicants to get current account information based on banking centre request
Performed write-off's
Monitored accounts for compliance with established payment plans and flagged those in violation.
Trained and mentored new team members on scripts, company services and performance strategies to foster team success.
Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.

Administrative Assistant

Ceredi

San Jose

09.2003 - 06.2009

Researched, compiled and distributed weekly reports
Raising purchase and sales invoices, coding, and posting to the ledger
Dealt with customer complaints and comments
Ensured events and conferences run smoothly
Supervised maintenance and ordered supplies
Responsible for performing back-ups on networks to prevent information loss
Operated a multi-line telephone system efficiently, to ensure client satisfaction
Managed all ordering of office supplies
Ensured that all expense claims are collated and paid on time

Education

NVQ Level 2 - Accounting and Business

Stockton Riverside College, Stockton On Tees

09.2016 - 07.2017

Business Administration

Eastern Florida State College

01.2010 - 04.2012

GCSEs - High School Diploma

Saint Benedict High School, Costa Rica

01.1995 - 12.1999

NVQ Level 3 - Business

Middlesbrough College

09.2022 - 07.2023

Bachelor of Business Administration - Business and Accounting

Teesside University, Middlesbrough

09.2023 -

Skills

Strong proven track record in accounts preparation from a practice environmentExtensive knowledge of call logging software, customer service procedures, policies & standardsExperience withMicrosoft software: Word, Excel and PowerPoint, Teams, Access and outlookAble to train, monitor and supervise junior or new staffKnowledge of QuickBooks 2010Have an in-depth understanding of foreign currency and VAT rulesExcellent working knowledge of Sage Line 50 and pegasusSales Support & managementExcellent level of written and verbal communication skillsAdaptability to change and the ability to multi-taskAbility to work as part of a team or using own initiativeFlexible and adaptable

Visual merchandising

B2C sales and service

Outstanding customer service

Self-motivated

Face-to-face selling

Results driven

Confident communicator

Excellent timekeeping

Software

Microsoft Office

Quickbooks

Sage

Excel

Turbotax

Everenote

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Teesside University - Bachelor of Business Administration, Business and Accounting

09.2023 -

Middlesbrough College - NVQ Level 3, Business

09.2022 - 07.2023

Administrative Coordinator - RGM Renewable Services Limited

08.2022 - Current

Sales Assistant - Curry's PC World

12.2019 - 08.2020

Samsung Product Specialist - Blue Square Marketing

05.2019 - 12.2019

Real estate Agent - Pura vida Real Estate