Gianni Pietrantonio
Mitcham,Greater London
Summary
Highly skilled professional with proficiency in Italian, English, and Spanish. Demonstrates excellent communication skills, both written and verbal, effectively conveying information to team members and leadership. Adept at building and maintaining working relationships, influencing a range of stakeholders regularly. Expertise in Microsoft Excel, PowerPoint, Word, and Outlook, alongside strong customer relationship management abilities. Experienced in sales strategy, cost control management, operations coordination, audit management, product knowledge, HR and people management. Proven track record in client relationships and business growth management with experience in budgeting and financial reporting. Skilled in order management and processing, database administration, problem-solving, retail and stock management across multiple locations.
Overview
16
16
years of professional experience
2016
2016
years of post-secondary education
Work history
Area Manager
Rowlands Pharmacy
Region7, England
2024.11 - Current
- Implemented cost-effective measures, resulting in significant savings for the company. Used multi-source data to determine sales and delivery terms for products and services.
- Streamlined operations by introducing innovative managerial procedures, enhancing efficiency and productivity. Conducted audits and risk assessments to achieve regulatory compliance. Conducted regular performance reviews, leading to increased staff satisfaction. Promoted positive work environment which increased employee retention rate.
- Ensured compliance with all regulatory standards to maintain brand reputation. Stayed up to date on latest pharmacy guidelines. Analysed sales data regularly for informed decision making processes.
- Supervised daily store operations, ensuring optimal customer service delivery. Kept pharmacy counter and related areas clean, neat and organised. Led 13 teams of pharmacy professionals over 60 members of staff, driving performance with motivational strategies to exceed sales targets, fostering collaboration and communication. Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees. Brought in exceptional candidates to boost team productivity and operational efficiency.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs. Implemented quality control measures to uphold pharmacy standards and compliance. Provided outstanding customer service to maximise growth and profitability of pharmacy department.
- Displayed patient-orientated and comprehensive clinical pharmacy services and pharmaceutical care. Managed pharmacy inventory to ensure adequate stock levels in line with patient demand.
- Managed pharmacy budgets through inventory management. Adhered to NHS best standards of practice and national pharmacy regulations to monitor, reduce and prevent dispensing errors.
- Complied with NHS Pharmacy Regulations and General Pharmaceutical Council standards to protect patient safety. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
- Streamlined operations by introducing innovative managerial procedures. Communicated with carriers, shipping lines and external haulage contractors. Used trend data and financial forecasts to establish accurate budgets aligned with operational needs. Negotiated rates with transport providers to achieve project budgets.
- Established clear budgets with sound controls to keep business operating with optimum finances. Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels. Analysed market trends to stock relevant products that catered to customer preferences and seasonal demands.
Area Operations Manager
Kings Gym
London, Greater London
2020.07 - 2024.11
- Optimised and oversaw operations across multiple sites, ensuring efficiency and profitability, led a team of 3 store managers and 32 staff, fostering collaboration and achieving goals. Deep understanding of F&B and P&L.
- Undertaking sound financial management to ensure stores are profitable and stay within budget and obtained skills including leadership, team management, communication, problem-solving and emotional intelligence, financial planning and strategy development.
- Directing sources to ensure services are delivered to exceed the member’s requirements and creating annual budgets, scheduling expenditures, and analysing variance. Anticipating and managing changes by business growth, planning ahead.
- Oversee financial systems and controls, working with legal and safety departments to ensure that all sites remain compliant with laws and regulations.
- Managing data collection to update metrics and reduce cost and improve proprietary tools and systems.
- Developing operations policies and making strategic decisions. Optimising supply chain logistics, sourcing fitness equipment, and negotiating the best costs from suppliers.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs and developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Followed safety protocols to protect staff and members and ensure compliance with occupational health and safety regulations. Commercial Awareness.
General Manager
Kings Gym
London, Greater London
2019.08 - 2020.07
- Managed teams for gym operations, ensuring high standards of service and developed and implemented growth strategies and improved revenue streams.
- Scheduling classes, managing PTs, organising opening and closing hours, keeping track of inventory, physically organising the gym, marketing the facility and special events, health and safety checks and dealing with technical aspects of fitness provision with an overall profitability of the site.
- Setting strategic goals and objectives, and assigning weekly performance goals to staff. Hiring, and training new employees, and ensuring that are high-performing, ensuring that the company complies with laws and regulations, and that staff follows policies and procedures.
- Setting personal example and providing leadership to all employees. Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations. Created and led successful business culture focused on performance.
- Allocated resources to teams and projects based on need, performance and availability.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Ensured consistent adherence to site health and safety protocol for continued staff and members wellbeing and Fire compliance.
Fitness Instructor
Kings Gym
London, Greater London
2019.02 - 2020.01
- Assess clients’ fitness and create personalised exercise programs and assist them with modifying workouts to help them recover from an injury or those with specialist needs and demonstrating use of equipment.Give emergency first aid if needed.
- Maintenance of fitness equipment, general customer service and cash flow. Explain and enforce safety rules and regulations for exercise equipment, sports, and recreational activities.
- Built positive relationships with clients to encourage continued class attendance.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Created a safe environment for members by verifying cleanliness of equipment, common areas and service areas.
- Boosted client achievement, providing fitness and lifestyle counselling in line with fitness goals.
Special Constable
British Transport Police
City of London, Greater London
2015.01 - 2019.03
- Provided voluntary law enforcement at King’s Cross station and South London hubs. Gained in-depth knowledge of law, legislation, and data protection.
- Performed interviews, gathered evidence, conducted stop and search, and managed sensitive situations. Advise the public on personal safety and crime prevention, attend court and at other hearings.
- Controlling assigned areas, adhering to procedures and policies, directing traffic, communicating with authority headquarters by radio, screening individuals.
- Trained as a Blue Lights driver, Taser trained, CCTV Monitoring and Personal Track Safety trained.
- Performed high-visibility foot and vehicle patrols across city centre to deter and detect criminals. Preserved evidence and crimes scenes to enable clear reporting and follow-up investigation.
- Maintained safe, secure environments through careful risk assessments. Updated local intelligence systems with incident reports and patrol trends to support cohesive law enforcement.
- Remained calm under pressure to professionally handle evolving emergency scenarios. Clearly communicated establishment rules and regulations for continued compliance.
- Maintained public safety by monitoring and analysing CCTV footage to identify suspects or potential threats. Responded to safety concerns from members of public.
Gateline Staff Relief/Team Leader
Southern Railway
London, Greater London
2014.04 - 2019.02
- Delivering high levels of customer service, managing ticket sales, and ensured smooth passenger flow including health& safety.
- Operating CCTV, providing route information, managing emergency situations, assisting passengers, and dealing with complaints.
- Attaching and detaching train services, and monitoring train movements. Ensuring compliance with safety requirements and emergency procedures, and performing regular safety checks.
- Operating ticket barriers, sweeping platforms and maintaining toilets. Reporting delays, equipment failures, faults, and incidents
- Followed opening, closing and shift changeover procedures for seamless operations. Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Monitored health and safety measures for guaranteed compliance. Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Promoted seasonal travel offers and upsold additional tours and experiences. Liaised with local operators to promptly resolve travel restrictions and delays.
Close Protection/Chauffeur
Executive Management Security
London, Greater London
2014.05 - 2019.01
- Provided close protection and led security teams in central London. Managed access control, site patrolling, and emergency response.
- Conducted risk assessments and provided security for high-profile clients. VIP Escorting.
- Guaranteed security of all entry and exit points with frequent foot patrols. Kept entrances secure with consistent visitor, personnel and package screening.
- Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions. Checked ID cards and documented details in security log.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors. Enforced venue policies regarding prohibited substances and activities.
- Created and maintained secure, safe and welcoming environment for patrons. Collaborated with security teams and emergency services to resolve urgent situations.
- Responsible for driving and maintaining a high-end fleet of luxury vehicles. Read client mood and needs to engage in friendly conversations or allow privacy and quiet as necessary.
Doorman Supervisor
T-Class Security
London
2011.10 - 2014.05
- Supervised security operations at nightclubs, hotels, and concerts.
- Managed teams, handled conflict resolution, and ensured safety and security.
- Monitored guest behaviour, maintaining a positive, safe environment at all times.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Provided first aid and emergency response as needed.
Fitness Instructor/Duty Manager
SohoGyms
London
2011.08 - 2013.06
- Developed personalized fitness programs and led group exercise classes
- Provided one-on-one training, monitored client progress, and ensured safe use of equipment
- Lead group exercise classes
- Facility bookings, regular maintenance, health and safety, employee productivity.
Warehouse Person/Trade Counter/Team Leader
Edmundson Electrical
Cambridge
2009.06 - 2011.08
- Managed stock, coordinated team workloads, and ensured safety and efficiency in warehouse operations
- Greeting customers, answering to inquiries, keeping the counter clean and organized, taking phone calls, managing inventories, collecting payments, helping warehouse staff, stocking shelves, performing bookkeeping activities, and informing customers on special offers
- Moving goods to designated areas, ensuring they are properly labeled, and stored safely and in an organized manner
- Keeping records of goods on a computer, and keeping paperwork up to date.
Education
Proficiency in English Preparation -
The English Studio Language School
HolbornA-Levels - Accountancy and Finance
Secondary School G.Boccardi, Istituto Tecnico Commerciale
Termoli, Italy 1995.09 - 2000.06
Qualified Personal Trainer, Fitness & Body Building - Accountancy And Finance
A.C.S.I. Campobasso
ItalyDoorman Supervisor/First Aid Qualification -
University of Westminster
London 03/2010 - 2011.02
Skills
- Proficient in Italian, English, and Spanish
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively to team members and leadership
- Able to build and maintain working relationships and to influence a range of stakeholders on a regular basis
- Microsoft Excel and World Proficiency, Teams, Power Point, Microsoft Outlook Expertise, HR Toolkit
- Customer Relationship Management
- Sales Strategy and Techniques, Cost Control Management
- Operations Coordination, Audit Management and Product Knowledge
- Client Relationships and Business Growth Management
- Order Management and Processing, Database Administration and Management
- Disciplinary Resolution and Employee Management and Problem Solver
- Retail and Stock Management Across Multiple Locations
- Experience in delivering training and handling Health & Safety issues
Personal Information
- Sports: Active involvement in various sports, Team Sports.
- Music: DJ and music production.
- Technology: IT and social media.
- Languages: Passion for learning new languages.
- Community: Dog walking and socialising with friends.Travelling and DIY.
Personal Information
- Date of birth: 12/17/1978
- Nationality: Italian
Timeline
Area Manager
Rowlands Pharmacy
2024.11 - Current
Area Operations Manager
Kings Gym
2020.07 - 2024.11
General Manager
Kings Gym
2019.08 - 2020.07
Fitness Instructor
Kings Gym
2019.02 - 2020.01
Special Constable
British Transport Police
2015.01 - 2019.03
Close Protection/Chauffeur
Executive Management Security
2014.05 - 2019.01
Gateline Staff Relief/Team Leader
Southern Railway
2014.04 - 2019.02
Doorman Supervisor
T-Class Security
2011.10 - 2014.05
Fitness Instructor/Duty Manager
SohoGyms
2011.08 - 2013.06
Warehouse Person/Trade Counter/Team Leader
Edmundson Electrical
2009.06 - 2011.08
A-Levels - Accountancy and Finance
Secondary School G.Boccardi, Istituto Tecnico Commerciale
1995.09 - 2000.06
Proficiency in English Preparation -
The English Studio Language School
Qualified Personal Trainer, Fitness & Body Building - Accountancy And Finance
A.C.S.I. Campobasso
Doorman Supervisor/First Aid Qualification -
University of Westminster
03/2010 - 2011.02