Gianna Chiara Gonzalez Sandes
Hove
Summary
Customer-focused and highly personable travel professional with experience in luxury travel, customer service and working with diverse international groups. Currently working as a Travel Executive for American Express, supporting Platinum and Centurion Card Members with personalised travel arrangements and delivering a high standard of service. Confident communicating with people from different backgrounds, working under pressure and resolving problems effectively. Fluent in English and Spanish, with a strong passion for travel, hospitality and creating positive customer experiences.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Travel & Lifestyle Executive
American Express
Brighton, Brighton and Hove
06.2026 - Current
- Deliver personalised travel assistance to Platinum and Centurion Card Members, providing a high level of customer service throughout the booking process.
- Plan and arrange luxury holidays and travel experiences based on individual customer preferences, requirements and budgets.
- Build rapport with high-value clients and communicate confidently with customers from a wide range of backgrounds.
- Manage complex travel requests while maintaining accuracy, professionalism and attention to detail.
- Resolve customer queries and unexpected issues efficiently, using problem-solving skills to deliver positive outcomes.
Activity Leader & Residence Advisor
Education First
Brighton, Brighton and Hove
03.2023 - 08.2025
- Welcomed and supported international students, creating a friendly and inclusive environment throughout their stay.
- Led large, diverse groups during activities, day trips and sporting events, ensuring they were safe, engaged and well organised.
- Managed student arrivals, departures and check-ins, alongside day-to-day administrative responsibilities.
- Organised social activities and encouraged teamwork and interaction among students from different cultural backgrounds.
- Responded to queries and managed complaints professionally, using clear communication and problem-solving skills.
Student Ambassador
University of Sussex
Brighton, Brighton and Hove
10.2021 - 08.2024
- Delivered campus tours and presentations to prospective students and families, speaking confidently to large groups.
- Provided personalised guidance and answered queries through online messaging and live Q&A sessions.
- Created digital content explaining student life and university experiences.
Education
Master of Science - Health Data Analytics and Machine Learning
Imperial College London
London 10.2024 - 09.2025
Bachelor of Science - Biomedical Science
University of Sussex
Brighton 09.2020 - 06.2024
Skills
- Customer Service
- Problem Solving
- Travel Planning
- Attention to Detail
- Adaptability
- Conflict Resolution
Languages
English
Fluent
Spanish
Native
French
Beginner (A1)
Certification
- QNUK Level 3 Award in Emergency First Aid at Work
- QNUK Level 2 Award in Fire Safety for Fire Marshals
- Gold Spirit of Sussex Award
Timeline
Travel & Lifestyle Executive
American Express
06.2026 - Current
Master of Science - Health Data Analytics and Machine Learning
Imperial College London
10.2024 - 09.2025
Activity Leader & Residence Advisor
Education First
03.2023 - 08.2025
Student Ambassador
University of Sussex
10.2021 - 08.2024
Bachelor of Science - Biomedical Science
University of Sussex
09.2020 - 06.2024