GIANMARCO VENUTI
Leeds
Summary
Dedicated and reliable customer service professional with over 8 years of experience in fast-paced, customer-facing environments. Proven ability to deliver consistently high standards of service, build strong customer relationships, and handle challenging situations with professionalism and efficiency.
Experienced in resolving complaints, managing high-volume transactions, and supporting team operations while maintaining a calm and positive attitude under pressure. Recognised for strong communication skills, attention to detail, and the ability to work effectively both independently and as part of a team.
Committed to ensuring customer satisfaction, operational efficiency, and contributing to overall business success.
Overview
9
9
years of professional experience
Work History
Casino Cashier
Victoria Gate Casino
Leeds, YorkShire
01.2025 - Current
- Managed high-volume cash transactions with accuracy and accountability.
- Processed deposits, withdrawals, and chip exchanges in compliance with company procedures.
- Verified customer identification and ensured adherence to regulatory requirements.
- Balanced tills and completed end-of-shift reconciliation reports.
- Maintained strict attention to detail to prevent discrepancies and fraud.
- Delivered professional and friendly customer service at all times.
- Handled customer queries efficiently while maintaining confidentiality and discretion.
- Worked closely with supervisors and floor staff to ensure smooth daily operations.
CASINO SUPERVISOR
Victoria Gate Casino
Leeds, Yorkshire
05.2020 - 01.2025
- Served customers with excellent customer service skills to facilitate positive experiences.
- Organised cash flow and recorded transactions for accurate recordkeeping.
- Handled complaints and reported incidents to management.
- Stayed up-to-date on policies and rules to maintain consistency.
- Enforced gambling rules to guarantee fair play.
- Distributed winnings and collected payments from losers.
- De-escalated conflict to prevent incidents and maintain patron safety.
- Communicated betting information and outlined related procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
CASINO DEALER
Victoria Gate Casino
Leeds, Yorkshire
05.2018 - 05.2020
- Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Handled complaints and reported incidents to management.
- Communicated betting information and outlined related procedures.
TRAINEE CASINO DEALER
Victoria Gate Casino
Leeds, Yorkshire
05.2017 - 05.2018
- Participated in training and seminars to enhance skills and promote growth.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
Education
Az 900 - It support
Microsoft
Online09.2024
Ms 900 -
Microsoft
Online09.2024
Diploma of Higher Education - Technical-commercia
A.M. Jaci
Messina, Sicily06.2014
ECDL Full Standard -
A.M.
Messina, Sicily03.2012
Skills
- Cash handling
- Customer Service
- Conflict Resolution
- Complaint resolution
- Calculating payouts
- Gambling knowledge
- Politeness
- Risk mitigation
- Staff supervision
- Chip and token selling
- Cash counting
- Excellent numeracy skills
- Fraud detection
Languages
English
Advanced
C1
Italian
Advanced
C1
Timeline
Casino Cashier
Victoria Gate Casino
01.2025 - Current
CASINO SUPERVISOR
Victoria Gate Casino
05.2020 - 01.2025
CASINO DEALER
Victoria Gate Casino
05.2018 - 05.2020
TRAINEE CASINO DEALER
Victoria Gate Casino
05.2017 - 05.2018
Az 900 - It support
Microsoft
Ms 900 -
Microsoft
Diploma of Higher Education - Technical-commercia
A.M. Jaci
ECDL Full Standard -
A.M.