Gianfranco Scanabissi

• Selected as a key member of the pre-opening team responsible for supporting the successful launch, contributing to operational readiness, service standards implementation, departmental integration, and the development of exceptional guest experiences.

• Lead all overnight hotel operations as Manager on Duty, maintaining full responsibility for Front Office, Housekeeping, Security, Concierge, Engineering and Guest Experience teams while ensuring seamless service delivery and operational excellence.

• Manage VIP, repeat and high-profile guest requirements, delivering personalised luxury experiences and successfully resolving complex guest concerns through effective service recovery and decision-making.

• Ensure compliance with health and safety regulations, security procedures, emergency response protocols and company standards, acting as the primary decision-maker during overnight operations.

• Conduct nightly audits, financial reconciliations and operational reporting while maintaining accuracy, safeguarding revenue, and providing detailed handovers to senior leadership to support business continuity.

• Supervised general front desk operations, trained and supported the team to handle high-volume work professionally and accurately.
• Controlled Pre-Arrival planning processes, increasing positive guest reviews related to room personalisation. Coordinated VIP arrivals with the Guest Relations and Butler teams to ensure bespoke experiences.
• Drive up-selling initiatives for premium room categories and loyalty program enrollment.
• Ensured smooth and efficient running of shifts, delivering daily shift briefings, SOPs and standards reviews.
• Led general operations of Front Office duties such as check-in and out procedures, billing and training.
• Handle guest complaints, consistently resolving issues to achieve high satisfaction scores.

• Supervising operations of the Front Desk team, ensuring operations are going smoothly and the highest level of service is provided to the guests.
• Attained positive guest scores and feedback by maximising the potential of room allocation based on their preferences and loyalty status
• Managed an inventory of 496 rooms and suites daily, coordinating with multiple teams to ensure smooth arrival and departures/
• Rotated throughout several positions, assisted seminars, and completed leadership and management courses.
• Assisted inplanning and actioned several successful room refurbishments and improvements for a better guest experience, including more sustainable options.

• Inspected guest rooms and public areas to ensure that cleaning routines were well executed and met quality brand standards.
• Continuously evaluated the performance of employees, developing each for advancement opportunities.
• Conducted staff briefings daily and delegated tasks to suitable candidates.
• Responded proactively, adapting to the changes in allocation and special requests, ensuring an excellent arrival experience.
• Communicated repair needs to maintenance staff for prompt remedial action.

• Managed the housekeeping department along with the department manager.
• Audited rooms after cleaning to check cleanliness standards.
• Coordinated the different teams to meet daily housekeeping demands.
• Controlled linen and supplies inventory efficiently to ensure constant availability for the department's needs
• Delegated tasks and managed daily briefings based on occupancy and guest requirements.
• Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were always met.

• Rotated around several positions in the Housekeeping department.
• Shadowed managers and supervisors and assisted with their duties on a day-to-day basis.
• Coordinated housekeeping with exceptional planning and quality assurance.