Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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Giancarlo Amodio Da Silva .

Giancarlo Amodio Da Silva .

London,London

Summary

Accomplished professional with extensive expertise in customer service and hospitality, specialising in VIP customer handling and mixology. Demonstrates exceptional skills in sales persuasion, beverage serving techniques, and tactful complaint handling. Adept at managing bar equipment, ensuring food safety, and maintaining a positive attitude under pressure. Proven ability to lead teams, manage venues, and handle crises with resourcefulness and empathy. Committed to delivering high-quality service while continuously enhancing knowledge of drink recipes and presentation techniques. Career goal: To leverage extensive experience in a dynamic role within the hospitality industry that offers opportunities for growth and innovation.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Lead Sales Bartender at STK

STK Steakhouse Rooftop .
09.2024 - Current
  • Broke the company's record for most well promoted 5 star reviews within 2 months of my career with high rate sales of high quality spirits and interesting diversified cocktails.
  • Maintained a clean and positive attitude every day, enhancing customer satisfaction and atmosphere within the restaurant.
  • Promoted special events and offers effectively because is fun to see good people have a good time and make them aware that their money is in good hands, we are here to have a good time everyday so let's have some.
  • Collaborated with team members to provide seamless service during busy periods making sure that customers had a more interactive and friendly memory of our restaurant, because this is what they come for and I want them to be happy.
  • Implemented new cocktail recipes by researching current trends in the industry and adding a personal touch of my very own twist to make the customers interactions memorable and significant.

Bartender

Head Bartender.
02.2023 - 04.2024
  • Worked entire 12 hours shifts completely by myself, serving about 60 to 80 tables worth of drinks per night Monday - Thursday and up to 120 on busier nights such as Friday - Saturday.
  • Learned the ins and outs of maintaining a bar completely clean by myself(servicing the glass washers every night before closing, maintaining my operations sections tidy and reluctant every night, washing bottles and utensils by hand, soap and rags and even making upgrades so we can have a better bar).
  • went forward in my drink organizing preparation skills; as not having teammates to work with pushed to figure out methods of increasing my speed and productivity far more.
  • Developed a taste and an art craft of making different multiple home made syrups when working with this company, as Peter LLoyd (Our head chef and CEO) acknowledges that when ingredients are made by hand, the customers can inherit a better sense of joy from their stays within the restaurant.

Education

Diploma of Higher Education - Media Communications

Bishop challoner 6th Form
London
09.2018 - 06.2020

Skills

  • Sales persuasion
  • Strong memory retention
  • Vip customer handling
  • Entertainment aptitude
  • Knowledge of drink recipes
  • Beverage serving techniques
  • Patience endurance
  • Speed pouring technique
  • Tactful complaint handling
  • Mixology expertise
  • Beer pouring proficiency
  • Proper garnishing techniques
  • Bar equipment usage
  • Positive attitude
  • Liquor knowledge
  • People Management
  • Cellar management
  • Food safety understanding
  • Spirit knowledge
  • Empathy towards patrons
  • Attention to presentation
  • Table service principles
  • Initiative taking
  • Customer Service
  • Team Leadership
  • Resourcefulness
  • Physical stamina
  • Crisis management
  • Venue management
  • Customer service orientation

Affiliations

  • Elegance, Politics, World Culture, World Art, Martial Arts, Physical Education, Poetry, Music, Raving, Cuisine and Health, World Nutrition, Environmental Sociology.

Languages

Spanish
Proficient (C2)
English
Advanced (C1)

Timeline

Lead Sales Bartender at STK

STK Steakhouse Rooftop .
09.2024 - Current

Bartender

Head Bartender.
02.2023 - 04.2024

Diploma of Higher Education - Media Communications

Bishop challoner 6th Form
09.2018 - 06.2020

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Giancarlo Amodio Da Silva .