Ghuzala Nisar

My role as customer expert within Teleperformance include a number of administrative tasks such as attending calls and initiating them, handling all aspects of e-mail communication professionally, call quality duties including listening to agent calls and giving feedback.

Within my current organisation i have experience with different campaigns which showcases my ability to adapt to different systems and environments often with little notice.

I am currently working as a advisor for Lloyds banking group within Teleperformance for the last two years, this has given me numerous skills in the financial sector such as dealing with interest rates, ISA accounts and all types of banking queries but has also allowed me to gain skills such as empathy and how to attend to vulnerable customers and situations that are difficult such as bereavement.

i have also gained comprehensive experience in complaint handling from start to finish using the TEXAS model.

I multi task numerus banking software to complete day to day banking tasks.