Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ghulam Ghous Anjum

Slough

Summary

Adaptable professional with a proactive attitude and strong work ethic, known for effective communication and the ability to learn quickly. Demonstrates core competencies in customer service, multitasking, and time management, ensuring every customer receives a positive and memorable experience. Committed to contributing to team success and supporting organizational objectives.

Overview

6
6
years of professional experience

Work History

Security Controller and Customer Service Officer

Bidvest Noonan
Slough
06.2022 - Current
  • Investigated and resolved security breaches or safety incidents.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Monitored fire, intruder detection and other security systems for a site with X employees.
  • Conducted investigations into reported incidents of theft or vandalism on site premises.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Reviewed tapes and digital recordings to identify source of losses.
  • Monitored fire, intruder detection, or other security systems.
  • Prepared detailed reports following each shift outlining any issues or concerns raised.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Participated in emergency management and contingency exercises.
  • Supervised a team of security personnel while managing their daily operations.
  • Responded promptly to any alarm activations or emergency calls from staff members.
  • Monitored work of contractors in construction or startup phases of security systems.
  • Trained new personnel in security procedures or security equipment.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Maintained records of all visitors entering and exiting the premises and monitored CCTV footage.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.

Trainee Engineer

Millet Tractors
Lahore
08.2019 - 09.2019
  • Performed inspections of finished products, e.g., tractors.
  • Operated equipment and machinery according to safety guidelines.
  • Promoted high customer satisfaction by resolving problems and customer requests with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills.

Service Advisor

Honda City Sales
Lahore
07.2019 - 08.2019
  • Developed strong relationships with customers by providing exceptional customer service.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Greeted customers and addressed their needs in a professional manner.
  • Assisted with scheduling appointments for service work to be performed on vehicles.

Education

Master of Science - Engineering Management

Royal Holloway, University of London
Egham,Surrey
01-2024

Bachelor of Science - Mechanical Engineering

University Of Central Punjab
Lahore
08-2021

Fsc, Pre-Engineering -

Government College University (GCU),Lahore
Lahore
08-2016

Skills

  • Asset protection
  • Visitors management
  • CCTV monitoring
  • Incident response
  • Security management
  • Patrol procedures
  • Surveillance systems and Access control
  • Customer relationship management (CRM)
  • Customer service
  • Staff management and Workforce management
  • Data protection
  • Workplace safety
  • Microsoft Office
  • Perimeter protection
  • Key holding
  • Data interpretations

Languages

Urdu
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Affiliations

Enthusiastic badminton player , enjoying the sport for its teamwork, strategic thinking and Physical fitness benefits.

Timeline

Security Controller and Customer Service Officer

Bidvest Noonan
06.2022 - Current

Trainee Engineer

Millet Tractors
08.2019 - 09.2019

Service Advisor

Honda City Sales
07.2019 - 08.2019

Master of Science - Engineering Management

Royal Holloway, University of London

Bachelor of Science - Mechanical Engineering

University Of Central Punjab

Fsc, Pre-Engineering -

Government College University (GCU),Lahore
Ghulam Ghous Anjum