Ghulam Ghous Anjum
Slough
Summary
Adaptable professional with a proactive attitude and strong work ethic, known for effective communication and the ability to learn quickly. Demonstrates core competencies in customer service, multitasking, and time management, ensuring every customer receives a positive and memorable experience. Committed to contributing to team success and supporting organizational objectives.
Overview
6
6
years of professional experience
Work History
Security Controller and Customer Service Officer
Bidvest Noonan
Slough
06.2022 - Current
- Investigated and resolved security breaches or safety incidents.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored fire, intruder detection and other security systems for a site with X employees.
- Conducted investigations into reported incidents of theft or vandalism on site premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Reviewed tapes and digital recordings to identify source of losses.
- Monitored fire, intruder detection, or other security systems.
- Prepared detailed reports following each shift outlining any issues or concerns raised.
- Monitored CCTV systems to ensure safety and security of premises.
- Participated in emergency management and contingency exercises.
- Supervised a team of security personnel while managing their daily operations.
- Responded promptly to any alarm activations or emergency calls from staff members.
- Monitored work of contractors in construction or startup phases of security systems.
- Trained new personnel in security procedures or security equipment.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained records of all visitors entering and exiting the premises and monitored CCTV footage.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Trainee Engineer
Millet Tractors
Lahore
08.2019 - 09.2019
- Performed inspections of finished products, e.g., tractors.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems and customer requests with knowledgeable and friendly service.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
Service Advisor
Honda City Sales
Lahore
07.2019 - 08.2019
- Developed strong relationships with customers by providing exceptional customer service.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Education
Master of Science - Engineering Management
Royal Holloway, University of London
Egham,Surrey01-2024
Bachelor of Science - Mechanical Engineering
University Of Central Punjab
Lahore 08-2021
Fsc, Pre-Engineering -
Government College University (GCU),Lahore
Lahore 08-2016
Skills
- Asset protection
- Visitors management
- CCTV monitoring
- Incident response
- Security management
- Patrol procedures
- Surveillance systems and Access control
- Customer relationship management (CRM)
- Customer service
- Staff management and Workforce management
- Data protection
- Workplace safety
- Microsoft Office
- Perimeter protection
- Key holding
- Data interpretations
Languages
Urdu
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Affiliations
Enthusiastic badminton player , enjoying the sport for its teamwork, strategic thinking and Physical fitness benefits.
Timeline
Security Controller and Customer Service Officer
Bidvest Noonan
06.2022 - Current
Trainee Engineer
Millet Tractors
08.2019 - 09.2019
Service Advisor
Honda City Sales
07.2019 - 08.2019
Master of Science - Engineering Management
Royal Holloway, University of London
Bachelor of Science - Mechanical Engineering
University Of Central Punjab
Fsc, Pre-Engineering -
Government College University (GCU),Lahore
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